Sadly like a few other 'high' end hotels in Sri Lanka they think the addition of Bose speakers and a large bathroom is justification enough for the fairly steep prices they end up charging. This was the case with The Fortress.
The whole concept of what makes a really good hotel excellent seemed to be lost at The Fortress amongst an array of high tech light switches, stained throw cushions and worn in-room printed material.
Service was friendly but inexperienced. Attention to detail from scrappy overused menus with pages missing, average room amenities that were not replenished and searching for staff when you needed made this beautiful setting neither worth its star rating nor price tag.
The high tech gadgetry in the rooms was impressive with a great espresso coffee machine and good music system, however; there were gowns but no slippers, no information on the area or what was available at the hotel and no price list for the mini bar – all standard items in most decent hotels.
As one would expect with a sea side property a high level of maintenance is required, and the leaf collectors aside, minimal maintenance had been conducted to combat the encroaching rust and general deterioration.
The $85 price tag on the lukewarm, over cooked seafood with its distinguishable floury texture of having been frozen was disappointing especially when over half was sent back. The chef kindly came to ask us the problem which even he seemed to see our point - yet no one bothered to enquire if we wanted to try something else nor were we offered an apology.
On the plus side the pool was lovely, the setting stunning and the spa and services excellent.
- Official Description (provided by the hotel):
- A luxury 53 room boutique resort located on the Southern shores of Sri Lanka. The Fortress has been styled after Galle’s powerful ancient Dutch Fort, blending the country’s Dutch and Portuguese influences with Sri Lankan motifs and indigenous furnishings to echo the historic days of Old Ceylon. This has been artfully and sensitively fused with innovative architecture, high design features, state-of-the-art technology, sensual living spaces with naturally modern design, and incredible gastronomic experiences, to stunning effect. The Fortress will offer unprecedented levels of service, extraordinary innovation, attention to detail and a unique blend of Old Ceylon with Modern Asia. ... more less
- Reservation Options:
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- Also Known As:
- The Fortress Hotel Koggala
- Fortress Hotel Galle
- Fortress Galle
- Fortress Sri Lanka