We have just spent 2 weeks at Palm Village Hotel, The Management & staff are superb, very friendly, very helpful & nothing is too much trouble for them, they are constantly cleaning the Hotel, Pool & Gardens, they even sweep the sand outside the gate to the beach. The staff in the restaurant are brilliant, a special mention for Patrick, Indika, Bandula, Dhatsian, Jude & Neil, ( These were our favourites) they were brilliant, Our son celebrated his 16th Birthday whilst we were there, they made a Cake and decorated the table for him, they were brilliant, even the room boys made designs with the towels too, its certainly a birthday he won't forget.
We had a room on the ground floor that opened on to the lovely garden, but being sandy we constantly walked sand into the room, so maybe a mat at the door would be helpful to wipe your feet before entering. The pool attendants will put sunbeds wherever you want them, get the cushions and towels for you as well, in fact you barely need to lift a finger to do anything as there is always someone there who does it for you, in fact you get 5* service from the staff at all times.
There are a few cats who patrol the hotel, a couple of whom we took to feeding, (even bought cat food for them) there is a small ginger one who is very vocal, and affectionate, we think they are tolerated by the hotel, but we hope they also feed them.
The gardens are used for wedding photographs by a lot of people, as they are a lovely setting for photos, we are going to see if our daughter might consider having her wedding there. if we can afford to.
We went on a couple of excursions whilst we were here, some with our travel operator, and some with Sam who waits at the Gate or on the beach, He is very friendly, and became a friend to us, so we can recommend him for trips, we weren't too impressed with Sydney, we used him once to go into Negombo, his constant snorting got on our nerves, we couldn't have listened to it for long journeys.
In all we had a very relaxing time at the hotel, when we weren't out on trips, and would recommend it to our friends, we have made some lovely friends there, it was sad to leave and hope to be able to return soon.
The negative to the hotel that some people mention is it needs a lick of paint and some TLC, also the air conditioning needs updating, they have built a new part to the hotel for weddings and parties which should be finished soon, this means that guests wont be disturbed anymore, so they do listen and try to rectify things for guests. all we can say is don't judge it until you have tried it, believe us you wont be disappointed. Hilary, Ray & Sam
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