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“Low quality food, untrained staff, stinky bathroom, crap brekkie box”

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Rocky's Boutique Resort
Ranked #2 of 51 Hotels in Lamai Beach
Certificate of Excellence
Reviewed June 19, 2013

My husband booked Rocky's due to the reviews for the fine dining restaurant (CLOSED), great food reviews and helpful staff and for a resort that is relaxing and close to perfect as we could get. I think when we think of a five star quality resort we think of places like the Langham and we expect perfection to the extreme. After our trip to Rocky's, while the place was pretty, it made us realize that we are no longer going to trust star ratings.
Pros:
Nice pools
Setting nice
Good Salad Tuna

Cons:
Poor quality food and you pay a fortune...after eating amazing food in Thailand your food was not amazing.
Bathroom had a mildew smell
Ocean view means a sliver of a view
Waiters are really confused about their own menu and if you want something cooked differently you have to use a lot of hand signals
Breakfast box due to early departure was poor...stale bread, no knife for the butter, crappy pastry and juice box...NOT 5 star.
High cost for airport transfer...seems like this should be complementary
If you don't like the food you can take a shuttle but nothing is walking distance

Please be warned, and I hope you enjoy your stay more than we did.

  • Stayed: June 2013, traveled as a couple
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6  Thank KeemaGhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockys_Resort, Owner at Rocky's Boutique Resort, responded to this reviewResponded June 22, 2013

Dear Alongwor,

Thank you for sharing your experiences during stay with us at Rocky's.

We are constantly working on improving the resort and your feedback has been very helpful. We deeply apologize for the unpleasant experience you had at our resort, especially the breakfast box. We've already taken steps to improve the quality for future guests. Thank you for bringing this to our attention.

Please accept our sincere apologies and thank you for constructive comments.

Best regards,
Rocky's Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 - 972 of 2,112 reviews

Reviewed June 19, 2013

Myself and my husband stayed in 3 different resorts while honeymooning in Thailand and rockys was by far our favourite. From start to finish we had incredible service. On arrival we were greeted with cold towels and arrival drinks. We were pleasantly surprised to see our room as we'd been upgraded to the Thai villa and given champagne and massage vouchers as a honeymoon treat from the hotel.

The room was amazing with walk in wardrobe, large bathroom and it's own garden. We went into lamai one evening, but much preferred the ambience of the hotel so spent most of our time there enjoying great meals and happy hour. We spent so much time at the beach bar that I want to say special thanks to Boat and Bob who were really friendly and helpful. All of the staff went out of their way and we also got to meet the manager who was approachable and very passionate about making sure Rockys met guests needs.

We did the Thai cookery course in the hotel which was fun and we got a disc with pictures from the day on it that we enjoyed looking through when we got home. Would highly recommend for anyone looking for something extra special.

  • Stayed: April 2013
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Thank PtownG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_Rockys, General Manager at Rocky's Boutique Resort, responded to this reviewResponded July 1, 2013

Thank you, Our Thai cooking course is great fun whilst informative. I hope you ate all your creations and are still wearing your Rocky's chef's apron and hat.

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Reviewed June 19, 2013

We are currently still @ Rocky's and I felt it wrong not to write a review and encourage those scouring trip advisor to stop and book @ this haven. From the cold towels and icy water at the up point at the airport, to the chrysthanthium brewed drink and another wonderful smelling cold towel at reception when we arrived, to the spotless, well decorated pool villa and the amazing staff, this resort deserves the 2013 trip advisor accolades. Breakfast is great, bar lunches sumptuous and chef Aziz had us grinning with his thai taster evening. The owner is ever present and it is evident that she has her finger on the pulse. Rock's has not only managed to get the bigger things right but are nailing it in the department of small touches of perfection.The staff are unobtrusive, yet present when needed. The small touches are thought through and makes a guest feel special. Fresh fruit sticks are handed out during the day, ice cold water placed next to you at the pool, snorkeling kit with booties, bed turned down with different treats every night, mozzie pads, free drinking water in villa, oil burner on in the bathroom at night smelling absolutely divine. The list goes on and on. Rocky's owners, staff and management seem to have found the perfect formula to absolute guest satisfaction. Thank you guys.

Room Tip: We did feel a fitness center with a treadmill would have rounded things off perfectly. A voucher i...
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  • Stayed: June 2013, traveled with family
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Thank Mischellejolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

This hotel has so many reviews that I keep mine short..

The location is not ideal. Cannot walk to center of Lamai. Beach is non-existent. A rented bike solves this.

The rooms are really good. Spacious enough, everything is in order and working. A/C was noisy! Didn't like the mini-bar, which was so small and stuffed you couldn't put anything in it.

The place is clean, but our room wasn't cleaned up one day. Cannot tell why. We realized it when we got to the room and didn't want to go out again, so we didn't complain on the spot.

We stayed in a gardenview room and a beachside roon, and liked the gardenview more. There were fewer people (esp. staff) walking around, less noise from the pool bar, etc.

The breakfast is ordered from a menu, and it was really good.

The hotel looks stunning at the daylight (flowers, other fine details) and is nicely illuminated at the night.

Overall, a good place to be. A few problems (some were minor) made me rate it 4.

Room Tip: Garden rooms are probably even better than beachfront.
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  • Stayed: June 2013, traveled as a couple
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1  Thank Oleg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

I visited Rocky's for a friend's wedding and had an absolutely amazing time. I have stayed in resorts all over the world and have to say that this is one of the best places and would definitely come back some day.

The whole facility is well looked after and has a little extra attention to detail that you don't usually see. All the staff are really friendly and polite.

The only thing I didn't like was the taxi prices when booked by the hotel, they didn't have a meter and charged an extortionate amount!!

  • Stayed: June 2013
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1  Thank Dom_j41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

For our honeymoon, my husband and I travelled through US, UK, then Asia... Koh Samui was our last destination and what an amazing away to finish up our trip. We stayed at Rocky's for 10 nights and we were in one of the beautiful beachfront villas which was just absolutely stunning.

From the moment we we picked up from the airport and arrived at the Resort the staff were just so pleasantly polite and attentive.

There was a beautiful wedding ceremony right outside our villa when we arrived (If anyone is thinking of a destination wedding, Rocky's is definitely an amazing resort to have it at, all I can say is the set up was stunning & beautifully decorated the setup was so elegantl)

Our villa was the best I have ever experinced, spacey and classy... every morning the flowers were changed for the water bowls that sat at the end of the stairs to the entry of the villa to wash our feet from coming from the beach (just the little details, was so impressive)

Drinks at the bar were quite pricey but well worth it because the view and atmosphere was phenomenal.

Breakfast service was 1st class with great choices on the menu and buffet also great, all staff we encountered during our stay were friendly and warm and never declined a request.

One night, after a night out and my husband had a last drink at the poolside bar he accidentally left his credit card there, (we thought oh no) but first thing the next morning a staff member knocked on our villa door and kindly returned it to us with a big smile.

Rocky's is a short distance to Lamai beach (probably not walking distance) but there is a shuttle service 3 times a day, we mostly caught a taxi which is a short 200baht-250baht trip away which was more than convenient for us when we went down to check out markets, get massages and head out for a meal or drink.

We kayaked and snorkelled (all inclusive of our stay) and this was all conveniently available by the beach near our villa.

Rocky's is secluded, quite and perfect for any couple or family looking for a nice relaxing 'crowd-free' place to stay if that's what you are looking for in a holiday. We enjoyed every moment! Unforgettable!

Rocky's service was excellent and I cannot fault in any way, they have mastered the best customer experience and leaving on our last day was such a sad moment.

But not to worry we will be back again next year for sure and brining along our friends so they can see for themselves how amazing and truly lovely Rocky's Resort is.

I can not recommend enough! So worth spending the extra money for guaranteed bliss!

Room Tip: I recommend a beachside villa if you are looking for privacy and quiet time!
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  • Stayed: May 2013, traveled as a couple
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1  Thank teetoe82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

great resort and superb service, excellent value. staff couldn't do enough to help. resort self enclosed but great location for doing outside activities as well. watersports centre walking distance down the road.

Room Tip: garden poolside rooms are quiet, nice for relaxing
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  • Stayed: June 2013, traveled as a couple
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1  Thank pete693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocky's Boutique Resort

Address: 438/1 Moo 1 | Maret, Lamai Beach, Maret, Ko Samui 84310, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Lamai Beach
#1 Family Hotel in Lamai Beach
#1 On the Beach Hotel in Lamai Beach
#1 Luxury Hotel in Lamai Beach
#1 Spa Hotel in Lamai Beach
#2 Romantic Hotel in Lamai Beach
Price Range: $147 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rocky's Boutique Resort 4*
Number of rooms: 49
Official Description (provided by the hotel):
Rocky's is a stunning boutique resort set in a secluded cove south of Lamai Beach, Koh Samui. With only 47 rooms and 3 pool villas, an award winning fine dining restaurant, a poolside bistro and two free-form swimming pools, Rocky's is the perfect place for a relaxing, romantic holiday. Rocky's emphasizes warm, personal service, attention to detail, and a relaxed family atmosphere. ... more   less 
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Also Known As:
Rocky`s Boutique Hotel Lamai Beach
Rockys Boutique Hotel
Rockys Boutique Koh Samui
Rocky's Boutique Resort Ko Samui/Lamai Beach

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