We booked the place after a recommendation. Wish it never happened. There were multiple, sudden and undeclared cuts in water and electricity. When asked about the reason as to why this happened, we were told that it happened all over the island as electricity comes from the mainland. However, this was untrue, as whilst we were having the cuts the rest of the surrounding buildings, including shops near by, had a normal supply.
Staff did not have a clue about the situation and one even had the nerve to tell us that 'he is not an engineer to sort out the problem'. How about an electricity generator mate?
About the water we were asked to get our towels and have a shower or use the toilet in the building in front of the hotel, as it belongs to the same owner. Are you having a laugh?
The general manager was polite and professional. He offered a complimentary dinner to compensate for the mess created. However that was too late and too little.
If you have to go there, do get a written confirmation that there will not be any water & electricity cuts, if you can have it. Good luck any way.
- Official Description (provided by the hotel):
- An exclusive boutique resort built in contemporary Thai style nested in a tropical garden set in a gorgeous beach front location of Lamai on the tropical Koh Samui Island offering 70 elegantly appointed luxury accommodation units of rooms and suites with spa and Villas with private pool to be complimented by full services and facilities for great holiday experience. ... more less
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- Also Known As:
- Pavilion Samui Boutique Hotel Lamai Beach
- Hotel Pavilion Samui Boutique
- Pavilion Samui Villas & Resort Ko Samui/Lamai Beach