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“Great Location BUT...”

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Coconut Beach Resort
Ranked #10 of 41 Lamai Beach B&B and Inns
Brunei
Level Contributor
200 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Great Location BUT...”
1 of 5 bubbles Reviewed April 6, 2012

Great central location and good sized rooms. That's the only positives. This was one of the worst hotels I have stayed at in Thailand.
On arrival the receptionist was unfriendly and was like that for our duration. The rooms were poorly cleaned. My daughter found a used cotton bud on the floor of the bathroom on arrival. Bed sheets were stained and felt unclean.
On 2 occasions we had to ask for our rooms to be cleaned at 4pm, despite being out for 4 or 5 hours. Toiletries were not replenished. We had to ask for loo rolls on 3 occasions.
The balconies varied from having 2 mismatching chairs to none at all. The balcony doors had large gaps enabling mosquitos to enter the room. We had to buy coils to keep them down. The wifi is limited to reception area and a few rooms close to reception. The coffee facilities was a kettle and paper cups in reception. There are definitely far better hotels in this price bracket.

Room Tip: If you want wifi, ask for a room next to reception.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Coconut Beach Resort, responded to this review, July 10, 2012
Now we already change a broken balcony lamp & unmatching furniture in a new one and approve cleaning standard in our hotel. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
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    15
    12
    11
See reviews for
27
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
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Phetchabun, Thailand
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 2, 2012

i have stayed here on a number of occasions,
staff friendly, good motorbikes for rent, smack bang on the beach. good tucka too!
Cant go wrong, nice massage beachside as well.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timandy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed September 21, 2011

Classic example of Thai son taking over the family business after university, except he knows NOTHING about running a resort. The hotel pricing for the bungalows is ridiculous, the hotel rooms are way overpriced. The pool can only be used by bungalow people for a fee-but who wants to walk on 100 degree platform. Breakfast is extra charge-definitely NOT worth it. The best part of the resort are the trees in front, but these are overrun with people NOT staying at the resort. People from other resorts take chairs off the bungalow porches and when it rains they go onto the bungalow porches for shelter and the management does nothing!!! There used to be a little white fence that kept outsiders out, but it washed away and the management is too cheap to replace it. Basically, the son pinches every penny, puts nothing into the property and keeps raising rates. There are way better places close by-Weekender-for a much better value and service. There is suppose to be free fruit, tea and coffee but the only thing that is ever replaced is the coffee. Oh, and now the son wants people to pay by credit card ONLY!! Outrageous when you consider foreign transaction fees. He should learn some bookkeeping skills. He is very nice, but is incompetent when it comes to running a business.

Room Tip: Booking on line is more expensive than walk in rates. There are plenty of places to stay nearby at b...
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  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nevillebartos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Coconut Beach Resort, responded to this review, July 10, 2012
Thank you for your advice It's the truth butnow we already adjust mangement concept by
1. setting one standard price by demolish all old bungalows remain only new hotel.
2. accepting both cash and credit card paying.
3. setting staff team for excellence service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lamai Beach hotels

London, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed August 22, 2011

Found this hotel, had a look at the hotel rooms - very nice, however expensive and smelt a little like sewage. So we had a look at the 'beachfront huts'. All we are going to say is that there was a dead rat in the bathroom and it was literally a derelict shed - no other way to describe it.

  • Stayed July 2011, traveled as a couple
    • Cleanliness
Helpful?
1 Thank SGBrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Coconut Beach Resort, responded to this review, July 10, 2012
It may be the truth for 500THB beachfront hut but today We demolish all our old bungalows and built a new three-floor building hotel. Currently, we have 44 rooms in standard and luxuary style with pool & gym.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 26, 2011

...in hotel is a reconstruction. Beach bungalows demolished to build new ones. In this regard, travelers are not very comfortable.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SvetlanaMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level Contributor
221 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 554 helpful votes
4 of 5 bubbles Reviewed February 24, 2011

With many good hotel options in Lamai, Coconut Beach Resort doesn't really stand out. At $50, it's priced higher than cheaper similar options for the low budget traveller. As for people who can afford more, they wouldn't be choosing to stay here. Facility has a new pool, small gym, a WIFI that doesn't reach much past the lobby, limited channels on TV, and a restaurant in name only. Rooms good-sized. Staff not smiley or friendly, but competent. Sliding doors to balcony are nice, but cannot leave open on account of mosquitos getting in. It is set away from main road, so at least traffic noise is not an issue. Again, many similar places nearby. As an annual visitor to Samui, there's been no problem with getting a hotel room the last couple years. Just show up and look around for a place that suits you.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paubranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 22, 2010

This was perfectly located. It gave you the choice. You could relax and chill by the beach or you could party hard and walk into town for a bucket of vodka redbull and hit up the numerous bars and clubs. Theres a huge choice of restaurants around, but for me I liked the street vendors as they were super cheap and super delicious. The rooms are very clean, spacious and modern. The staff were a lotta fun and were happy to help where they could. It just lacks a pool which should be finished sometime at the back of this year.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petroinsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coconut Beach Resort

Property: Coconut Beach Resort
Address: 124/433 Moo 3, Lamai Beach, Maret, Ko Samui 84310 , Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 41 B&Bs / Inns in Lamai Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Beach Resort 3*
Number of rooms: 44
Official Description (provided by the hotel):
Centra Coconut Beach Resort Samui is located on the secluded Thong Tanote Beach, on the south-western tip of Koh Samui, with views across to Koh Tan and Koh Mutsum, two renowned diving and snorkelling spots. Nestled amidst luxuriant surroundings the resort offers a variety of experiences with a choice of a comfortable stay in a room overlooking the pool or offering direct pool access, or greater comfort in villas situated steps away from the beachfront pool and the fine sands of the resort’s beach. Resort accommodation consists of 53 rooms and villas ranging from 44 to 63 square metres of living space including a furnished balcony or terrace, 23 rooms offer pool access providing additional comfort to all guests and the 7 villas feature a Jacuzzi, comfortable living space and garden or ocean viewsCense by Spa Cenvaree will offer holistic experiences as well as therapeutic and beauty treatments in a tranquil environment. There are several treatment rooms and two Jacuzzi rooms. Two swimming pools comprising one beachfront swimming pool and a longer pool flanked by the resort’s buildings. Activities outside the resort are aplenty and can be arranged via the tour desk.The resort’s all-day dining restaurant, Coconut restaurant, offers a eclectic mix of Thai and International cuisines together with great ocean vistas. A Beach Bar is situated adjacent to the Coconut Restaurant and serves cocktails and refreshments throughout the day.The resort is a 15-minute drive to popular Lamai Beach and Nathon Pier where ferries disembark from the mainland. ... more   less 
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Also Known As:
Coconut Beach Hotel Lamai Beach
Coconut Beach Resort Ko Samui/Lamai Beach

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