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Reviewed November 27, 2017

My husband and I stayed here recently and it such an amazing experience! Upon arrival, we were provided with an upgrade to the honeymoon suite which was amazing! Two villas with ocean views was stunning. I could not believe I was waking up to such views everyday. The hotel amenities were amazing, the sheets, the tub, the shampoo, soaps, etc were all high quality. The service was prompt with buggies arriving within 1-2min of a call to the front desk. The breakfast was amazing and so was the romantic couple's dinner we had. The daily activities offered on the beach wa also great, we tried snorkeling and did a muy thai class which we loved. The staff were all so friendly and willing to do anything to make sure the stay was enjoyable. We never left the resort for food or anything because everything was already there! We were so sad when we had to leave! A must for those planning to visit in Koh Samui!

  • Stayed: November 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank C4253HZjennt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silamanagement, General Manager at Silavadee Pool Spa Resort, responded to this reviewResponded November 30, 2017

Dear Valued Guest,

Thank you very much for staying with us, it is an honor to receive your review on Tripadvisor that evaluates the different aspects of our Silavadee and spoils us with your generous rating.

Every guest who writes about their outstanding experience helps us renew our commitment and motivation to make Silavadee the best experience for our valued guest.

Thank you again for your kind words, and me and the team are looking forward to welcome you back soon.

Warm Regards

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2017

We stayed for ten nights (22th September to 2nd October) in villa 37 at Silavadee Pool Spa Resort for holiday and it was one the most amazing resort we have ever stayed in. We had read so many reviews and seen so many pictures that our expectations were very high. We can honestly say that this resort even exceeded them!

The entire experience upon arrival, the location, hotel grounds, service, pools, dining options, private beach/bay, and finally the awe inspiring villas itself ended up bringing still weeks later joy and gratitude for us - mission accomplished!

So this place met our expectations? Certainly yes, because it has world class staff! The people that work here are great, and it seems to all start with the GM Jason Villarino and the Top - Management (Vichaya, Nan…). They are visible throughout the property, very hands on, talks to the guests in a very friendly and casual way.

Special thanks goes to Vichaya & his team of „MOON“ and „THE HEIGHT“ during breakfast/dinner who makes our stay perfect, always on hand, helpful, competent and discrete. All took really good care of us from first day until we left the resort, absolute fantastic job!
...and of course thank you our housekeeping lady for your lovely smile and perfect take care of our villa. (sorry, we forgot her name)

No words can describe the whole experience, 11 days we were pampered by the staff. Everyone is welcome which you see throughout the resort as the entire staff greets you with a smile, a hello and wants to know if there is anything at all that would improve your stay - but really there isn't.

PROS:

Everything. Might sound a bit over the top.. but it is everything you see in all of the pictures and more. We stayed in a Panoramic Ocean View Pool Villa with private pool and unspoiled ocean view, it was very private (clearly designed to be this way), nature and very peaceful. Absolutely speechless!

The breakfast (buffet & menu) was one of the best we've ever had, completely decadent and wide ranging. Everything you could want at an extremely high standard, from excellent noodle soup to fruit salads to cheese to italian ham/salami to full fried english breakfast to thai stirfries to pancakes to crepes included. It was so delicious we often ate so much we only had a very light lunch (if any.)
We didn't leave the resort for food on any day because there was actually enough variety and good quality, we tried “MOON”, “THE HEIGHT” and we`re always more than satisfied!

The manager cocktail hour at “STAR” was a nice touch on every wednesday evening because the management is present and you can enjoy delicious drinks, canapes, smalltalks and the dramatic sunset in a very casual atmosphere.

To the GM, Jason Villarino and Vichaya:
Congratulations on your staff - they are the best resort "team" we have ever encountered. Many mentioned working at your resort was "like being part of a second family" - a great testimony.

All in all it was a holiday of a lifetime. Meticulous attention to detail, wonderful service, nothing left to chance. This place deserves its reputation entirely!

Actual we have contact with NAN from wedding department because we would like to organize for next year our wedding with family and friends at Silavadee Pool Spa Resort. Hopefully everything went well and we`re able to complete the „special project“ together with Silavadee.

For now, thank you all for our delightful stay last September. See you definitely next time!

Renata & Marc

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2017

I will give this resort 6 stars, as the room was exceptional , the view is amazing, and the service is very good...
I advise everyone to visit this resort excellent for couples...

They have a free basic water rides and beach volleyball

Room Tip: Penthouse with sea view are the best
  • Stayed: July 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Ibrahim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silamanagement, General Manager at Silavadee Pool Spa Resort, responded to this reviewResponded November 29, 2017

Dear Valued Guest,

Many thanks for posting this lovely comment on our TripAdvisor page following your recent stay with us.

I was delighted to read that you enjoyed all aspects of your stay with us here at the Silavadee “Best place on earth”. Your kind words describing the Hotel as “ 6 stars” will definitely be shared to all of the staff members.

I very much look forward to welcoming you back to Silavadee again in the near future.

Warm Regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2017

We checked-in the hotel in afternoon on 11-Nov, the fromt deck seemed like not professional to ask a trainee to serve us. Then, we made reservation to shuttle bus in nearly beach. The driver looked like "black face", I am not sure if it is because there only have 2 of us to take the shuttle bus and rainning outside.

We booked ocean front pool villa, the room is very good with a big private pool and bathtub, the view is wonderful facing the sea. The breakfast is the best like other comments left here by other guests.

Overall, the staffs were not aggressive enough to understand what the guests want and lack of communication, it seemed like not professional enough such as a 5 star resort. For example, we requested for late check-out but not available, it's fine but actually the front desk can suggest us to take any other activities or any other places which we can stay until the time.

By the way, we finally joined the massage which is confomtable and the staffs are very nice and helpful. Just only one thing that there is no hair dryer in the bathroom, need to take further request.

Being a 5 start resort, we would suggest to pay more attention to the training of the staffs, so it made customers feeling comfortable, helpful and just like home.

Hopefully, this comment can help.
Thanks

Stayed: November 2017, traveled as a couple
1  Thank siuming091109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silamanagement, General Manager at Silavadee Pool Spa Resort, responded to this reviewResponded November 29, 2017

Dear Valued Guest

Thank you for your comments about Silavadee. We take every feedback seriously and always look forward to listen to our guest for their constructive criticism.

Please accept our sincere apologies for the inconveniences and understand that only regular feedback from our guests allows us to constantly monitor our service levels and make necessary improvements.

Rest assured though, your comments will also be conscientiously evaluated when we plan our future projects.

Warm Regards

The Management

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Reviewed November 4, 2017 via mobile

One of the best villas/hotels we've ever visited. Our infinity pool villa was stunning and the included breakfast was amazing, we opted for the al a Carte selection daily, honestly they were incredibly tasty.
Very quiet in the evenings so probably best for a few days rather than the 10 which we stayed.
Would highly recommend.

Stayed: December 2016, traveled as a couple
Thank Traveller1983_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silamanagement, General Manager at Silavadee Pool Spa Resort, responded to this reviewResponded November 29, 2017

Dear Valued Guest,

Many thanks for posting this lovely comment on our TripAdvisor page following your recent stay with us at Silavadee. Your words spoil us, and we will make to sure to pass your review on to all departments.

I very much look forward to welcoming you and to Silavadee in the near future.

Warm Regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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