As soon as we booked our room for Samaya, we had an issue with their reservation system (we did not receive a confirmation email, though payment was made) and tried several times to reach out to their front desk without any success. Not to mention the fact that none of their staff speaks english, we decided to deal with that problem once we land in Koh Samui.
We arrived at the reception to explain our situation, and the staff was of utterly unpleasant, not comprehensive, and consistently under delivering.
The room's amenities were fine, however, their AC turned out to be a big mess. I don't know if it's been ages without maintenance, but we really suffered from the odor and had a massive headache. Obviously we didn't explaining to the staff as none of them understands english.
I would only say that the location of the hotel is convenient, and the view at the beach is amazing. We were also content with the pool.
Overall i wouldn't recommend it unless a dramatic change in the quality of the staff service is improved. I would give the 2 rating for the location and view.
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- Also Known As:
- Samaya Bura Hotel Lamai Beach
- Samaya Bura Ko Samui/Lamai Beach