Overall, we found our experience of the Jardin Tecina to be good. There are a few things that could be improved and I will try to cover those in this review. Hopefully, I’ll try to provide some useful information to any who are planning a visit.
Transfers – All our flights, transfers, taxis, and ferry crossings went without a hitch. When planning a trip here do your research on flight arrivals and ferry crossings (all ferry times are on the web); all ours fitted perfectly (as I planned them), were on time and the waiting periods were not excessive. The instructions given at Tenerife airport by Thomson are quite clear, with a little information and the vouchers needed for the ferry (and return). The only minor problem we had on the way back was looking in the taxi rank for a car back to the airport (I looked at the instructions again and it was quite clear that he would wait by the luggage pick up where we found him). Thomson also give a mobile number for the local representative, although we never had to call it or try contacting the 24/7 line. It is a shame that there are no representative visits; the Thomson information book was useless with only two pages! The hotel provides plenty of information, although at times we had to ask reception about things (like the timing for the walks) when this could be more prominently displayed.
Board levels – We were on all inclusive (AI), which we found was excellent for us. We only paid a small additional charge for some meals in the a la carte restaurants. All other meals were fully covered, the house wines are acceptable (without limits on the size or number of bottles), drinks at the bars, ice creams and cakes…etc. and the safe, water and soft drinks in room. We didn’t even have to leave a deposit on the pool towels. It all looked rather confusing to see people on B&B, HB and I guess FB (but not AI) – the staff have loads of work to do with all the bills, signing, paying cash or charging to the room. Still it probably made it better for us as others were obviously limiting the intake of facilities whilst we just had what we wanted (without too much excess!). We are also fussy about where we eat and drink; we would not have trusted some of the establishments locally in the village.
Restaurants – The food quality was all acceptable. The a la carte restaurants were good but it was not clear what was included as AI on the menus (particularly at the International which had menus with no pricing at all – the menu on the day was also totally different to all menus that had been described outside). There is a good variety of foods on the buffets, but we did think there were few choices of vegetables, all too often they mixed vegetable items up on the same serving tray and in large lumps. No extra points scored for presentation at the Jardin Tecina. Lunches were far less busy and waiter served - much nicer and civilised than the evenings.Try the entrecote steak for lunch at Club Laurel, do ask for it to be cooked a level higher than you do at home, as they tend to under cook.
Plates – Many people have complained that the plates are not warm. Well, don’t take them from next the salad bar! We found the plates warm most days at each end of the hot food counter, sometimes so hot we had to use a paper napkin. Sometimes they were less warm if the pile had just been replenished.
Our biggest grip – the maître d’s (none of whom were better dressed that the wait staff) were absolutely useless and provide a very poor service. We hated the wondering round looking for a table. If they operated a “wait to be seated” system it would be less daunting and work better, the maître de should be at the door to greet you and guide you to a table. They spent too much time wondering around and an excessive time talking to quests (even saw one join a table and talk to a couple for about 30 minutes whilst mayhem continued all around). That said, the wait staff are all polite and work extremely hard, the table clearing service etc. was brilliant given the circumstances of poor support from their supervisors. The wait for a booked table in the International Restaurant was also too long (about 7/8 minutes), without an apology. Again, poor restaurant supervision.
We also never saw any hotel management out and about. The reception and bar staff were brilliant; as said the restaurant wait staff were also – the Jardin Tecina need to change their managers/supervisors!
Rooms – we ordered a Superior room with sea view and that is exactly what we got. A week before arrival I emailed them (address on their web page) asking for a higher floor; we got that too. Many of the ground floor rooms have people walking by particularly along the Camino Horizonte. Our room was on Jacaranda (room 147) at the quiet end towards the banana plantation. Along the front row the rooms really only have a view straight out to sea, ours had a view over a part of the gardens and then the sea (much nicer we thought). The hotel map (a copy is available on the Jardin Tecina web site) was fine and we soon orientated ourselves. We found the bed perfectly comfortable.
Room cleaning and servicing was excellent, the replenishment of the fridge and cleaning of tea/coffee mugs (and the resupply) was all perfect. Do take a bar of soap – the soap they provide is tiny, but there is a dispenser for shower gel over the bath/shower. Room towels are getting worn out and are thin (but are clean and plentiful). Watch the bathes they are slippery.
Pools – the main pool is certainly in need of renovation however we saw a contractor measuring up the size of the pool so hopefully they are going to have the work done soon. The loungers are just awful; we could not find one where the metal frame did not catch you across the back. Many are grubby, they need replacing with some comfortable ones perhaps with mattresses. There are a few day beds at the Club Laurel which we used on several days. Lifeguards on duty at both pools and he supplies the pool towels. Loungers are always available but of course we saw a few being reserved, by Brits – why do we always blame the Germans? Why do some people have to sit in the same place for the whole of their holiday? Totally, unnecessary. Also, nice to have a quiet pool bar without load music and noisy clientele. Club Laurel was lovely and the mini-golf a bit of fun.
Entertainment – The garden and plantation walks with Hans were good, informative and amusing. The duo on in the evenings were total cxxp, when singing in English some of the words were totally indiscernible (I guess as my singing in Spanish would be!). The acrobat show, the Silbo demonstration and the contortionist/juggler were good. The Il Divo tribute group was awful particularly when they did an Abba number. The Cuban band was OK but not a good copy of a real Cuban band that have some wind instruments (like trumpet). Anna Tina plays the piano in the main bar every night. But, then we don’t go on holiday to be entertained or watch English channels on the TV.
Wi-Fi – get a code for each device you have (phone, tablet etc). It worked perfectly for us wherever we were. Our Blackberry phone and Samsung tablet worked fine, except the Samsung had to be logged in each time we used it (no great issue). Even used Skype to call home so no expensive phone calls.
Clientele – A good mix of nationalities, mostly middle-aged to elderly (don’t stay here if you can’t handle a few steps), very few children (mostly below school age). Normally, we only go to adult only (Couples) hotels so we were slightly worried that there might be ill-disciplined British kids there, there were not, so we had the peace and quiet that we wanted.
In summary, a good experience, but certainly room for improvement. Don’t think the management is very good an indication of which is that I’ve never seen a reply on TripAdvisor. They do get a lot of repeat guests who are obviously happy. Would we join their loyalty program and visit again? Definitely not, there are too many other places to visit and we have stayed in far better hotels with excellent restaurants.
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- Also Known As:
- Jardin Tecina Playa De Santiago
- Hotel Jardin Tecina La Gomera/Playa De Santiago