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“A three star hotel with a nice view”

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Hotel Jardin Tecina
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 1, 2012

Just spent 2 weeks on La Gomera at the Jardin Tecina complex. Loved the island, loved the weather, loved the people, but pretty disappointed with the hotel - which we found through the Sovereign "luxury collection" though it was far from a "luxury Hotel"; in reality its an average 3 star hotel with (admittedly) a spectacular view.
The rooms were average,the food was average (monotonous), the service was patchy (some really nice & helpful and some couldn't be bothered).
The main pool area is pretty scruffy and not well maintained; although the salt water pool area at the base of the cliff was a little better.
The maid service was random, on at least three occasions I had to "pinch" shower gel and shampoo from the maid carts becasue we weren't being replenished.
All small things perhaps but taken together puts this place in the 3 Start category.

I would say if you're looking for a family holiday based around a model of communal pool / routine buffet / nightly cheesy entertainment then this is for you.
But if you do, make sure you rent a car because the island and it's people are great and you'll only do the place justice if you get out and about.

We have stayed at the other 4 Start rated hotel in the Sovereign "Luxury" collectin - The Es Moli on Mallorca and it's miles ahead on every count, either the Es Moli is under-rated or the Jardin Tecina over-rated.

Room Tip: Get one with a Sea view (an extra few € per night but worth it)
  • Stayed: July 2012, traveled as a couple
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3  Thank Neil50000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCarrillo, Community Manager at Hotel Jardin Tecina, responded to this reviewResponded August 6, 2012

Thank you for your comment on your recent stay at our property. We always want to provide our customers with the best possible service, and always want to know if our service does not meet your expectations. Your concerns has been addressed with the management and we will do our utmost to improve on it. Hotel Jardín Tecina have the most spectacular views of the ocean and Tenerife and we are very glad that you enjoyed it. We hope to receive you again in the near future.

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568 - 574 of 1,586 reviews

Reviewed July 30, 2012

Absolutely stunning site and infrastructure for those who want to enjoy the canaries outside the loud mainstream.
However, quality of service shows some signs of erosion (cost optimisation?). Some examples: Pool color comes off, enthusiasm of restaurant staff can't fully make up for missing experience and training. Technical experience was not available to avoid WiFi turning into this daily disaster that - if allowing access at all - provided constantly low speed levels < 0.5Mbit. The network that has been replaced during the first days worked well though...

Anyway, location, site and friendly staff compensated and made the 2 weeks a very pleasant stay!
Thank you.

  • Stayed: July 2012, traveled with family
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3  Thank Tom_in_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCarrillo, Community Manager at Hotel Jardin Tecina, responded to this reviewResponded August 1, 2012

Your comments are very much appreciated and we have taken your concerns.
La Gomera is indeed a beautiful non spoiled island. Fred. Olsen has always shown its respect for the environment in all its activities. We would like to welcome you back soon to our little paradise.

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Reviewed July 29, 2012

My family and I returned to the hotel again this year and there are a number of things which concern us. One thing we had liked about the hotel was the piano playing in the evenings but this has been stopped and the upstairs bar closed. The basement bar is dark and depressing and judging from the number of people present in the room the local dancers and Abba style band on are not want the clientele require. Why could the new manager not have retained the charm which many of the repeat visitors young and old returned to the hotel for.

Room Tip: All the rooms are very good and this hotel does offer family suites which are ideal for most familie...
  • Stayed: July 2012, traveled with family
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3  Thank Family9874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

Great place. We stayed for 1 week and everything was great. The staff were very helpful and someone is always available. Breakfast is great and make sure you go early and find a place on the balcony for amazing views.
Take a lift down to the seafront and find another swimming pool, lie back and look back up to where you were just moments ago!!
Food was ot amazing but still good and there are so many restaurants around that its not a problem.
Our room was great although not the best view but pay more and you will get a better view!
The cave restaurant provides a personal dining experience which is romantic and thrilling!
Very quiet and not much action though and so very much a place to unwind and lay back. For the more active day trips to whae watching, hiking and cycling can be organised easily!!

Overall a very good experience....

Room Tip: Rooms with sea view are worht the extra!!
  • Stayed: February 2012, traveled as a couple
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1  Thank Chetan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCarrillo, Community Manager at Hotel Jardin Tecina, responded to this reviewResponded August 1, 2012

Thank you for your kind comment, we are delighted you had a nice stay at Hotel Jardín Tecina. We are glad you enjoy a menu at the Cave for two, our natural cave equipped to become the ideal place to enjoy three delicious menus with the sound of the waves in the background, spectacular views over the bay of Playa de Santiago and a banana plantation at the foot of it. We hope to see you back to our little paradise soon.

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Reviewed July 19, 2012

Simple perfect, quite, clean and nice, good food and service. But it may be unconfortable for older people because of the stairs. Anyway our experience was fabuolous.

Room Tip: Visit Garajonay National Park is awesome. Also if you play golf, the golf course is prety good.
  • Stayed: July 2012, traveled with family
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Thank Gopar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCarrillo, Community Manager at Hotel Jardin Tecina, responded to this reviewResponded July 24, 2012

We are delighted you had a fabulous experience at our resort. Hope to see you back here soon.

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Reviewed July 15, 2012

We have stayed at the Jardin Tecina for 9 days and unfortunately I can only say we have mixed feelings at best.

We arrived on our scheduled transfer but had to wait more than 3 hours for our room to be ready. The superior room was spacious and really did have an excellent view of the ocean. I liked the fact that the rooms are designed like an old Spanish village. The bathrooms all around the hotel premises were in perfect order, all clean and well maintained. The pools are well equipped with staff preset around the clock, but the paint in the pools themselves kept peeling off in copious amounts which made them look very old and worn out. You couldn’t get out without getting your hands white and sticky!

The breakfast was mediocre. Not bad, but really nothing special. The waiters were really inconsistent with their service level, sometime forgetting this, sometimes that. The dinner was better but expensive if it’s not included in your stay. Better to eat in one of the many restaurants and bars on the island where they have fresh and really cheap food and drinks.

What really annoyed us was the hotel staff. Although really friendly and polite when everything is going smoothly, they were several big issues with their behavior:
On several occasions, someone tried to go in our room for whatever purpose with very brief or even no knocking on the door. If we were not dressed, we had to scream: “Stop!” My advice is to keep the “Do not disturb!” sign on the door all the time if you are in the room.
One time, we came back from sightseeing only to find our room door open! Fortunately, none of our stuff was missing since crime really is almost nonexistent on Gomera.
There is a really nice feature where you can check your bill on the room TV set. It was really useful since other people’s expenses popped up on our bill every now and then. I had to check it every day and complain to the reception desk to void the expenses we did not make.
Once, our used towels were taken away, but only half of them replaced.
Also, when ever there is some kind of a problem, the staff’s foreign language skills drop dramatically as they try to avoid an awkward discussion.

All in all, great view and great weather, but the hotel is really starting to show its age. There were just too many little mistakes and incidents to ignore. The whole concept is stuck in the 80’s and it really needs to move on.

Room Tip: A superior room is a must for the sea view!
  • Stayed: July 2012, traveled as a couple
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2  Thank NikolaRasic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaCarrillo, Community Manager at Hotel Jardin Tecina, responded to this reviewResponded July 17, 2012

We would like to thank you for taking the time and effort to share your experience. We deeply regret that your expectations were not completely met and we hope that you keep a good memory of your overall holiday. We do have the most spectacular views of the ocean and Tenerife coast and we are very happy that you enjoyed it. Once again, thank you for your comments, it helps us to improve.

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Reviewed July 8, 2012

We have just returned from a lovely relaxing week here. The hotel has a fabulous location and the room and grounds was of a very high standard.
We were slightly disappointed in the buffet style dinner. The fish was often over cooked which was a shame. The staff seemed rushed all the time and the al a carte at the Laurel was very disappointing.
We went for some sun and time to relax and that is just what we got in a perfect setting and we never had trouble with getting a sunbed.
The journey could have been made easier if Fred Olsen provided a shuttle bus from the ferry to the hotel . As we booked independently we were clobbered by expensive taxi fares to and from the ferry port which undid the good deal I thought I had got.

Room Tip: Pay the extra for a sea view. Most of the balconys are quite private.
  • Stayed: July 2012, traveled as a couple
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Thank rosie_collingridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jardin Tecina

Address: Lomada de Tecina s/n, 38811 Playa de Santiago, La Gomera, Spain
Phone Number:
Location: Spain > Canary Islands > La Gomera > Playa de Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Playa de Santiago
Price Range: $150 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jardin Tecina 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Jardin Tecina Playa De Santiago
Hotel Jardin Tecina La Gomera/Playa De Santiago

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