We stayed withour family on 22 February. My husband and I were in a Rondavel, and whilst in the shower, my husband received a very powerful electric shock. (He is an electrical engineer so knows a dangerous shock when he receives one!) When I called the front desk, and told them, they said "well what do you want me to do about it?". They did move us to another rondavel, but we were anxious that someone fix the shower in case someone more frail than my husband uses the shower in the future and receives a shock and could quite easily die! On check-out, the front desk said someone would look at the shower. In our opinion, there was no "service recovery". We own a guest house in Franschhoek, and had this happened to one of our guests, we would have fallen over ourselves to apologise, offer something for the inconvenience and concern, and certainly have got back to the guests on their return home letting them know that the problem had been fixed. These things happen, but it's how you recover that is important in the service industry. Other than that, the food was excellent, and we enjoyed the experience.
- Official Description (provided by the hotel):
- Set against the backdrop of the majestic Langeberg mountain Range, the Garden Route Game Lodge guards the entrance to South Africa’s world famous Garden Route Coast.Only 3½ scenic hours drive from Cape Town, this malaria free, family owned and operated private game reserve is home to an abundance of animal and birdlife including the Big 5.Visitors to the Garden Route Game Lodge can enjoy game viewing in open Landrovers, luxury accommodation and a memorable dining experience in one of our African style restaurants. Our friendly staff and management are there to anticipate your every need to complete your unforgettable stay. ... more less
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- Also Known As:
- Garden Route Game Hotel Albertina