We actually stayed in Crete in August 2009 but when I tried to write a review the hotel was not recognised by trip advisor, I have waited a long time to write this!! I read a review about another customer who also received extremely bad treatment at this hotel.
We booked for three nights at the Old Phoenix about 5 months before we were due to go to Crete. We had a holiday villa in Reythemnon, shared with parents and this was our chance to get away from the kids for a couple of nights, so we were looking forward to it.
From the outset we were met with total hostility. We tried to check in (around 2pm) and stood in reception (which was so dirty and untidy I was having serious doubts about the hotel) for about 10 mins hoping someone would help us. The restaurant was packed that day and waiters were running everywhere. At last, when someone came to us we were told to go away and come back at 6pm when our room would be ready!
We asked to see the manager who came to see us after about 10 mins. Bearing in mind the manager was working in the kitchen at this time which was open to the reception, so he saw everything that was going on. I have never, in all of my life, met such a rude person and after spending 20 years as cabin crew I have come across quite a few rude people in my time. He came up to us and said "What do you want". We told him that we were not happy with the arrangements and then he told us there was someone in our room and they would not leave until 6pm so the room would be ready about 8pm as they had to clean it! He then shouted at us "what do you expect me to do, throw them out of their room now?" We asked if there were any other rooms available and he sent us to the "sister" hotel which was across their shingle beach.
Once again we were met with total hostility from the younger members of the family who were probably annoyed at having their peaceful "sit about and do nothing" rest disturbed. We asked them if we could have the room and then move back into the main building at 8pm to our original room. We were told in no uncertain terms that this would not be possible and it was that room or nothing.
Guess what option we took? Yes, the nothing option. We hot-footed it back to Porto Loutro and after asking in a couple of hotels found a fabulous little room in a place called Pavlos with a view to die for. Mr Pavlos (who looks like Captain Birds Eye) couldn't have been nicer and we were treated with the infamous Cretan hospitality that unfortunately, the Old Phoenix is missing.
I will never recommend this hotel to anyone which is a pity as their website looks good and the pictures are exactly what it looks like but unfortunately the service does not match up.
- Also Known As:
- The Old Phoenix Loutro, Crete, Greece