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“Splendid!”

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Avra Imperial Hotel
Ranked #1 of 13 Hotels in Kolymbari
Certificate of Excellence
Netanya, Israel
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Splendid!”
Reviewed September 24, 2013

The hotel is very well maintained, clean, crystal clear water in the pool, beautiful scenery, beautiful beach with water sports, the staff is extremely nice and helpful and the breakfasts and dinners were absolutely fantastic. Services to help with excursions and car renting were available at the time of our stay and helped us figure out what we want to do and how we are going to get there as the location is a bit tricky, but it is nothing a rented car can't fix. There are some pubs, restaurants and super-markets in the area within 5 to 10 minutes walk.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank OfekP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 29, 2013
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
We are happy to have been given the opportunity to offer you such a great service and we look forward to welcoming you back! Do not forget to like us on facebook!

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2013

first, i would like to say that this is the most beautiful hotel i have ever been too.
it's all modern and the pool is very uniqe with the glass surrounding the pool
the variety of food is very large and everyone can find something that they likes.
we've stayed at the delux room with a private pool
but..... there are few things that realy botherd me.
1. we travle all over the world and we never got such a cold service from the staff.
specialy at the front desk while we checked in.
everyone is realy serious and barely smiles. it never happend to us before
2. at dinner time, they poor mineral water into your glass automaticly without saying
they charge for it 2.5 euro. you find out this only when they are serving you with the bill.
you cant even get regular water,something that is very basic in any 2 star hotels
3. the water in our private pool and the pool of the hotel were very cold and its frustrating
beacause at this season you want to enjoy the water specially if you paid for a private pool
i hope the management will read this and will take care of it.
this is not how you need to feel in that kind of luxury hotel
i dont think i will come back and only because the lack of service

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank liransh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 29, 2013
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
We do take into consideration your suggestions, comments and approach in order to ameliorate our services and final product. We hope to welcome you in our premises again next year and gain your full trust back!

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
Reviewed September 23, 2013

great rooms, really nice pool- i really like the bar at the pool, amazing spa, nice and private beach, tasty breakfast, very pleasant staff- what else do you need?!
really worth the distance from xania (not that far), look forward to go back!

Room Tip: i guess that rooms with private pool are the best. you should take those.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lavlav28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 29, 2013
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
We are more than happy to read your fantastic and enthusiastic comments on our premises, services and staff and we would sincerely like to welcome you back next year!

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 23, 2013

The hotel is absolutely incredible! The pool and spa are amazing, the rooms are great and the service is spectacular. The organized excursions are very helpful. The buffet food is delicious and extremely diverse.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ksati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 24, 2013
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
The whole team of Avra Imperial is indeed very pleased to read that yoU have enjoyed our premises and services to the fullest, we look forward to welcoming you back in Summer 2014!
Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rishon Lezion, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 22, 2013 via mobile

Great hotel!just came back from a vacstion on septemer 20th with my boyfriend we injoyed so much especialy from the hotel. Very nice rooms pool and beach. great service. good food. alittel far from the city but other then that perfect!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarit n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 24, 2013
Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
We are happy to read you and your boyfriend enjoyed your vacation with us and we are looking forward to welcoming you back in our premises during your next visit.

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 17, 2013

My husband, son and I went the last week of August which was the perfect time because it is the week before school starts so resort was less than busy.
Hotel: kept very clean and found drinks at reasonable price for a resort. Beds are out of this world comfortable! Love the concept of a salt water pool and regular pool.
Spa: actual spa service was great and relaxing, but spa bathroom was dirty. Only one shower worked and was never cleaned during my entire spa day and you had to bring your own towel to dry off with
Hotel personnel: Nothing good to say: all had very bad attitudes and were extremely slow. Not sure if it was because it was the end of summer or if they just need a lesson in good manners.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Melinda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 18, 2013
Dear Sir/ Madam,

Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We are happy to read that you have enjoyed our facilities and your complimenting comments on our rooms, pool and areas!

Avra Team is experienced and different departments are trained throughout the season. In any case, we are always glad to receive feedback from our guests in order to improve our customer service and standards. We place great value on your opinion and we hope to welcome you again during your next visit to Greece.

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 16, 2013

We bought this trip only a week before we went and didn´t expect much more than that it was a 5 star hotel in a quiet location ;)

Service was a bit slow when it came to bringing our suitcases to our room (we waited a long time for it, but gave up and decided to find the room ourself). We found it and it was huge, clean and beautiful decorated. The view was everything we dreamt of and yes we could see both the pool, mountain and the ocean. There was even some fruit and wine to welcome us :)
We ordered a one week stay with breakfast included.

Breakfast was fantastic ! The largest selection i have ever seen in a hotel and we´ve travelled a lot. I hope they will never change this, the hotel is number one on this :)

Lunch we had sometimes at the Italian restaurant and sometimes at the pool bar which was both great :)

Dinner at the hotel we tried once and it was a buffe style, we loved it. They didn´t have a merlot wine on the menu, but that was no problem and they manage to find one for us and it was great, the food, service and the wine :)

Swimming pool was great and clean, and it seems like the pool guys worked hard to keep them like that :) I loved the salt pool ;)

Short walk to the beach from the hotel and with good rubber shoe we didn´t have to worry about the rocky beach, which was a wonderful place to be too :) Lovely warm ocean with cute little fishes :)

Service at all parts of the hotel was great, even the cleaning ladies which knew little of the English language, tried their best to help us at all time, i´m impressed :)

Would definitely come back :)

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Birgitte E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this review, September 18, 2013
Dear Sir/Madame,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!

We were glad to learn that you were satisfied with your recent stay with us and you find our hotel a great place to stay. It’s also nice to know that you loved the breakfast in our Basilico Restaurant and have enjoyed the food and service in our premises.

We look forward to welcoming you back to Chania very very soon!

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avra Imperial Hotel

Property: Avra Imperial Hotel
Address: KOLYMVARI, Kolymbari, Platanias, Crete 730 06, Greece
Location: Greece > Crete > Chania Prefecture > Platanias > Kolymbari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kolymbari
#1 Spa Hotel in Kolymbari
#1 On the Beach Hotel in Kolymbari
#2 Romantic Hotel in Kolymbari
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Avra Imperial Hotel 5*
Number of rooms: 328
Reservation Options:
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Also Known As:
Avra Imperial Beach Resort And Spa
Avra Imperial Beach Hotel Chania Town
Avra Imperial Hotel Crete/Kolymbari

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