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“Very Nice hôtel”

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Avra Imperial Hotel
Ranked #1 of 12 Hotels in Kolymbari
Certificate of Excellence
Reviewed September 2, 2013 via mobile

The hotel was beautiful with the main swimming pool all in glass.
the service is excellent like the food.
The room with private pool was just excellent :-) (but a little cold at night)
The location was perfect if you want to get in Chania (20min), platanias (13min), falasarna beach (30min) and the best Elafonissi (1h30) but you have to go and see
I

  • Stayed: August 2013
    • Value
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2  Thank Jude A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded September 4, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities and pool!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,238)
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409 - 415 of 1,239 reviews

Reviewed August 31, 2013

This hotel was awsome. We had the Best stay. The animation team was sooo god. Great fun activités. Roberto, was the Best. Bring him back next year, and then i will come back. The staff at the reception was not that kind. We had problemt with our AC 2 times

  • Stayed: August 2013
    • Value
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1  Thank Lene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded September 2, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
Your kind words on our team members and premises are shared with everyone and, of course, well appreciated.
We are doing our best to keep the quality of our services excellent and your feedback is more than welcome! We would be delighted to welcome you back in our premises during your next visit!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

We spent 10 days at Avra in May 2013 with a 1 year old baby.
The hotel is really high standard and surrounds the most amazing pool we have ever seen anywhere in the world (70 m with a glass wall!).
From day 1, the staff met and exceeded all our expectations upgrading us from a pool bedroom to a 65 sqm suite. All facilities and services match 5 stars international standards and the staff kindness makes the difference. Special mention for Creta in May which is covered with flowers.

  • Stayed: May 2013, traveled with family
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Thank shatush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded September 2, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities and pool!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013 via mobile

We stayed at this lovely hotel in Jul/Aug-13. We were two families; 4 adults and 6 children at 7,11,12,13,16&17 years.
We loved our spacious, clean an modern rooms at the "upper" part of the area. It was super to also have a spacious balcony were we actually could sit comfartable.
The dining area was great with excellent service both for breakfast, lunch and dinner. The buffet was good, with super variation of the dishes. And there were always a vaitor cleaning if ie a child dropped something.
And there were always free sunbeds. Both at the lovely beach and the great pool areas. We used the beach most ot the days, and we loved it. It is not a sandy beach, but small rocks. Really great. But some days it was to windy, so we choosed to stay at the pool area. Our children loved the animation team both during the day, and during the evening entertainment.
Kolimbary is a really quiet pittoresque village with a few restaurant and a supermarket.
We can absolutly recomend this superb hotel and its friendly staff. Do not forget to stop by the hotel shop Create - wonderfull high quality product with reasonable prices. We would love to come back

  • Stayed: July 2013
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Thank SteinOK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded August 30, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities and animation!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

Mooi hotel, schitterend zwembad, heerlijke buffetten en super professionele animatie. Special thanks to kidsqueen Sandy, fitness-Ania, sportshero Roberto and super chief Steven, thanks for organizing great day and evening animation for our kids and for us !

  • Stayed: August 2013, traveled with family
    • Value
    • Location
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1  Thank ann v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded August 30, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities and animation!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We just came back from our holiday at Avra Imperial Beach hotel in Crete. Very nice hotel, nice accomodation, magnificent pool. Staff is polite but reserved. One big exception is the international animation team. They did a great job: enthousiastic, pleasant, motivated, and not too pushy. Especially at the miniclub, Sandy did a great job. The kids adored it. Also the 3 other team members really made a difference.
Food in the hotel is very good. Also at the reception desk people did a very good job.
Absolutely an hotel to recommend and go back to.
Jan, Eve, Fleur, Emile

Room Tip: A plus is a room with view to the people. When traveling with kids ask for a familiy room with a se...
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Eve V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded August 30, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities and animation!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

We stayed at Avra for 6 nights in August 2013, and have a number of things to say about it. Mostly good, but also some things that I think might warrant their attention. I'll break it down into 3 categories: Great, Average, Weak.

Great: The food was terrific. Always a good selection at the buffet, and a good choice for both adults and kids alike. Breakfast is automatically included in the hotel cost. Dinner was optional. You could pre-sign up for dinner and include it in your cost, or just make that decision on a nightly basis at the same cost. We chose the latter, and sometimes took a brief 5 minute walk to a set of nice restaurants sea-side.

Great: Pool. Always kept clean and plenty of lounge chairs around it. Good shade too with plenty of umbrellas to choose from.

Great: Kids activities. Lots to choose from for the kids, hosted by "activation staff".

Great: Location. About 20 minutes outside of Chania. We had originally booked in Chania, but glad we chose this place instead.

Great: Spa. Full range of spa services in a quite amazing setting within the hotel.

Average: The beach is a stone beach. Personally, I like sand. The stone was hard to walk on, with the pebbles always giving way underfoot. We found ourselves often chosing to just be at the pool.

Average: Rooms were decent enough, but for 5 star they felt a little to utilitarian for my liking. An actual Queen or King bed would have been nice, rather than two single beds pushed together. We were out most of the day and really only came back to sleep after a long day, so not a big deal.

Poor: The rooms on the pool side of the hotel had a great view, and you felt a part of the hotel. We had this, and it was nice. But on the back side of the hotel the grounds were very unkept to the point of being an eyesore. So when walking to our room (outdoor walkway) you saw this "view" until finally getting to your room. It wouldn't take a lot relatively speaking to make this some nice garden-ish view. as you walk along.

Poor: The fitness room is really bad. I don't know who designed this and/or chose the equipment, but it is absolutely sub-standard for a 5 star hotel. The equipment is outdated and at best, home-grade. Only two treadmills and one elliptical which was broken. There were plenty of people who wanted to work out, and the complaint about the lack and quality of equipment was universal. People would come...see the place was busy, putter around on some outdated pulley-universal gym thing, and then leave feeling frustrated. Avra, you seriously need to address this area and modernize the space. It feels like a bad gym space from 20 years ago with lousy equipment. For all the $$'s you've put in to this hotel, and all the great things you've done, this area should also match!

Room Tip: Specifically request a pool view room.
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded August 30, 2013

Dear Sir/Madame,

Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!

We are glad to know that you enjoyed our facilities during your stay and gave us the opportunity to make your vacation unique.

We are delighted to receive feedback from our guests in order to improve our customer service and standards.

We look forward to welcoming you back during your future visits!

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avra Imperial Hotel

Address: KOLYMVARI, Kolymbari, Platanias, Crete 730 06, Greece
Location: Greece > Crete > Chania Prefecture > Platanias > Kolymbari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Kolymbari
#1 Luxury Hotel in Kolymbari
#2 Romantic Hotel in Kolymbari
Price Range: $114 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avra Imperial Hotel 5*
Number of rooms: 328
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Also Known As:
Avra Imperial Beach Resort And Spa
Avra Imperial Beach Hotel Chania Town
Avra Imperial Hotel Crete/Kolymbari

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