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“Perfect for families”

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Avra Imperial Hotel
Ranked #1 of 12 Hotels in Kolymbari
Certificate of Excellence
Reviewed July 16, 2013

We loved this hotel, which is really perfect for families with small children. They have a great variety in the selection of rooms, from ordinary double rooms, to exclusive suites with great pools, all rooms lovely decorated. The hotel has altogether 165 pools, most of them private (connected to rooms or suites). The pools were great, nice & clean, various depths, and it was a really good temperature in the large pool.

Our bed was soft, and the adults in the family slept great! But the extra beds they put in for our children had really thin mattresses, and our oldest son complained about his sleeping quality. We discovered that they had various types of mattresses on the extra beds, so ask for a thick mattress if possible.

Our daughter (7 y.) loved the miniclub. The miniclub was lovely situated in a quiet area, with a small outdoor playground, and a nice “baby pool”. The staff in the miniclub was really wonderful, especially Sandy was great with the kids. We also loved the minidisco (with Sandy) and all the entertainment from the animation team. Great enthusiasm in a small animation team (4 people), with lots of great activities.

The food in the restaurant was also great. A really delicious breakfast buffet with great selections, and great buffets for lunch and dinner. There was always good options for children as well, with different sorts of pasta, grilled chicken fillet, french fries, different sorts of ice cream, lots of fresh fruit, etc. The only problem was staff capacity. We often had to wait for drinks, because the staff wasn’t able to handle the orders quick enough. The restaurant was also a bit noisy, and crowded most of the time. This was not a place to relax and enjoy a glass of wine after dinner, because it was too busy and noisy.

The beach wasn’t that nice. But we knew in advance that it was rocky, so we didn’t expect much.

Anyway – we loved the hotel and the atmosphere. It was a great place to spend holiday for families. And our personal favorite was the great pool and great private terrace outside our room.

Room Tip: Be aware that the executive suites could be different sizes, from 80 m2 – 95 m2, and only the larges...
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  • Stayed: July 2013, traveled with family
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3  Thank Nemi_42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
Your kind words on our team members and premises are shared with everyone and, of course, well appreciated.
We are always glad to receive feedback from our guests in order to improve our customer service and standards. We place great value on your opinion and we hope to welcome you again during your next visit to Greece.

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 - 465 of 1,281 reviews

Reviewed July 13, 2013

Went for long weekend with my wife.The location is a surprise because in a small village you are not expecting to find a complex of so bigger scale than all the other buildings around.It is not located by the sea -there is a slight distance between the hotel and the beach-and the specific beach is not a great one.But the hotel is in the right place to visit(by car) some really great beaches.It is impresive by the size of the main pool (100 metres) but not from its architecture and design.The rooms are big and interesting. The breakfast is really amazing.Very big variety and high quality.The stuff is friendly and trying but it is clear that they are unexperienced.Dinner in the Asian restaurant is not something i would suggest.Generally a fine choice if you are family with children and you buy an all inclusive package.If you are a single visitor you can feel in every minute that you are the one who pays a much higher price for the same service that everybody has.I would visit it again with my daughter this time

  • Stayed: July 2013
    • Value
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1  Thank nikos a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities, services and pool!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

This resort was the best. It was the best, really. I have been there. Once I had a suite with private pool and the next a deluxe room. The room was nice and comfortable. The pools were big and great. The room service was fast. Also the restaurants were very good and cooked extremely good. I loved the shows and the animation team was very enjoyable. I loved staying there.

Room Tip: The best room are the suites with private pools. The rooms on the east side are quieter.
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  • Stayed: August 2012, traveled with family
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2  Thank Cecilia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.
Your kind words on our team members and premises are shared with everyone and, of course, well appreciated.
We are doing our best to keep the quality of our services excellent and your feedback is more than welcome! We would be delighted to welcome you back in our premises during your next visit!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

My third time in Avra Imperial....and for sure not the last....I was there with my family for one week from 28 June untill 5 July.Well designed hotel with huge glass pool and cared gardens but most important with great people who are working in it.The food always delicious!!!!(The executive chef Mr Manolis Pelekos is always amazing!!!)The asian restaurant Blue Dong was also very good.
What can i say about the animation team!!!The captain Steven ,Roberto,Anya and Sandy were so nice and kind with our kids (The kids were crazy about them!!!!) and they made very nice variety shows and games.Mr Palios also from the reservations desk is doing a great job always ready to hepl and finally Yannis,Irini,Nola and Anna from the main restaurant were extremely helpful and polite...

  • Stayed: July 2013, traveled with family
    • Value
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3  Thank AnnaPappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities, services and pool!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

My time at The Hotel was perfect.
Becouse The animation team. They made some funn sport so i always have something to do.
Perfect!! and the show they had at night was just incredible. they really gave everything for us to laugh and have a good time.

  • Stayed: June 2013
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3  Thank Marius T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities, services, pool and entertainment!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

What can I say? The service was great, the hotel was great, the breakfast was great, and i could go on for a long time to say all the things that were great! A five star hotel it was and a five star hotel it deserves to be. Even if the hotel and all the other things were great, there was one thing that really did my vacation perfect, and that was the Animation Team; Steven C, Roberto A, Sandy F and Ania S. The way they got the guests to get up and do something fun were amazing, and the different shows at night where so fun and impressive! Everyone in the team were so positive and happy all the time, no matter what. So i will just say thanks for the team that certainly did my vacation as perfect as it could be, i will miss them a lot!

  • Stayed: June 2013, traveled with family
    • Value
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4  Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 17, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities, services and entertainment!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

It is very difficult task to make a complaint to this hotel. We were thrilled by the hotel, the accommodation, interior, service, staff. I would really recommend it. Thanks to the personnel of the hotel for the unforgettable holiday.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, Manager at Avra Imperial Hotel, responded to this reviewResponded July 2, 2013

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words and we are happy you enjoyed our facilities, services and pool!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avra Imperial Hotel

Address: Kolymvari, Kolymbari, Platanias, Crete 730 06, Greece
Location: Greece > Crete > Chania Prefecture > Platanias > Kolymbari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kolymbari
#1 On the Beach Hotel in Kolymbari
#2 Romantic Hotel in Kolymbari
Price Range: $115 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avra Imperial Hotel 5*
Number of rooms: 328
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Also Known As:
Avra Imperial Beach Resort And Spa
Avra Imperial Beach Hotel Chania Town
Avra Imperial Hotel Crete/Kolymbari

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