We stayed at a family room pool view from 02/07/12 till 09/07/12, payed 1750 euros to travel planet 24 for the same room and half board with most tenants that made the reservation same period of time, instead of 650 that all others paid through Manessis and Herodotos travel agencies, so that makes as total jerks!!!!
The level of cleaness was totally disapointing in the room, balcony, bathroom and corridors.My son who is 2.5 years old peed at the balkony and although I asked the cleaning lady to clean it the stamp was there for the whole of our stay.Sheets were not changred for the total of 6 days and when I complained about it Mrs Helena who is the PR person of the hotel told me that I should have read the booklet the receptionist gave us during the checking in, in which it says that sheets are changed after asking for it!!!!! I did not know that I have to read in my vacation in order to have my sheets changed!!!!
Last, but not least, day 6th I was chasing a huge cochroach aroung the room, which finally disappeared behind the wooden headrest of the bed. When I asked for disinfection Mrs Helena said not to worry about, since they will take care of it. They did absolutely nothing about it, hoping that the cochroach will not appear again, but, unfortunately we end up chasing her AGAIN at 3.30 in the morning of our last day. The cold and accusing behavior of Mrs Helena was inexplicable. They did absolutely nothing to please us after: 1) having paid so much money, 2) never cleaned the room properly, 3) did nothing for the cocrouch. They just said sorry for the inconvenience when we were leaving.
Such a beatifull hotel without PR proper standing.
Congratulations to Mateo and Julianno from the animation team.
Food was excellent and the people working at the resteurant like Despina were great.
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- Also Known As:
- Avra Imperial Beach Resort And Spa
- Avra Imperial Beach Hotel Chania Town
- Avra Imperial Hotel Crete/Kolymbari