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“Fantastic new hotel and is definitely a 5 star”

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Avra Imperial Hotel
Ranked #1 of 12 Hotels in Kolymbari
Certificate of Excellence
Reviewed July 9, 2012 via mobile

Food was excellent with wide range in choice. hotel very modern with lovely big rooms. location is downside as very little in village and hire car required but local bus can be taken into Chania but does take about 1 hour.

  • Stayed: July 2012
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Thank SootyNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 16, 2012

Dear Sir/ Madam,

Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!

Your kind words and positive comments on our food quality are much appreciated! We are glad that you find our hotel to be a great place to stay for leisure, and hopefully we will have the chance to welcome you back should you visit Crete again in a not too distant future!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,237)
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490 - 496 of 1,237 reviews

Reviewed June 30, 2012

This hotel is not a 5 star hotel.. the infrastructure is there but the training of the staff is poor. The Spa holds a 5 star, but the restaurants are far from it due to the service, the food was well prepared; how ever that does not compensate when the service is lacking. Lacking not due tho the effort but due to lack of training and availeability.
Bad and unconsistent cleaning. the complete lack of Pool attendants left the childrens pool with floating submarines more than once...

Room Tip: None of the private pools has sun all day - be aware...
  • Stayed: June 2012, traveled with family
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5  Thank Ragnar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 16, 2012

Dear Sir/ Madam,

Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment.

Your remarks and suggestions are taken into serious consideration and shared with all Heads of Departments in order to reassure every customer’s satisfaction.
We would be more than happy to welcome you to our hotel on your next visit in Crete, meet you and win back your trust.

Yours sincerely,
The Management of Avra Imperial Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2012

loved this resort because its so beautiful place with many pools, restaurants and bars. I loved my room, and the modern style of the hotel. Next time i will get a room with my own pool. The SPA - USPA was one of the best i have ever visited, and the Staff were very professional. I loved my treatments done by Kiryaki and Michael. I travelled all by myself for a week, but never felt lonely.... Everyone will definately love this paradise.

  • Stayed: June 2012, traveled solo
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2  Thank MsTraveller1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 16, 2012

Dear Sir/ Madam,

Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We are glad to read that you enjoyed our facilities, services and food and delighted to be considered to be a “paradise”! We have also shared your comments with Kiriaki, Michael and the staff and they are all happy for your appreciation.
We would be honored to have you back to our hotel some time soon and contribute once again into making your vacation unique.

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

We went last year for the first time and we were really amazed by the service and the surroundings of the hotel, as well as the amenities in the room. That's why we visited it again this year for a marvellous weekend. To be more specific, the staff is polite and it seems to be a genuine attitude, not the fake one we usually experience in hotels. The pools are very clean and really big, so you don't bumb into another while swimming. The beach is also nice and very clean. Last but not least, the food tastes really good and it's nothing like the "plastic" one you find in all inclusive hotels. Strongly recommend it!

  • Stayed: May 2012, traveled as a couple
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6  Thank so_simple_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 18, 2012

Dear Sir/ Madam,
Thank you for staying with us last year, during your visit to Crete and for taking the time to write this comment!
We are very pleased to read that you enjoyed your experiences at our restaurants and pools. We look forward to welcoming you back as our guest. We will do all we can to ensure that you leave with many happy, wonderful memories once again!!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2012

Many thanks to the management and the staff in Avra Imperial Beach Resort & Spa in which spent a wonderful three days (June 2nd till 4th) with my two children.
We were warmly greeted upon arrival and were given a wonderful upgrade to a beautiful room with a sharing pool, where a large fruit bowl and bottle of wine awaited.
The buffet breakfast and dinner was delicious and extensive.
In sum, a wonderful hotel with outstanding service and many enertainment choises.
We recommend it highly and would certainly return!

  • Stayed: June 2012, traveled with family
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2  Thank Ioanna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 18, 2012

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment

We are very happy to read that you found our welcome warm and enjoyed our rooms and facilities! We do show extra care to our little guests so that they can fill their luggage with beautiful experiences!
We are grateful for your personal recommendation as a place to spend your holidays, relax and enjoy summer!

We look forward to welcoming you back during your future visits.

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2012

I went with my wife for a weekend and we enjoyed the hotel very much.
The hotel was amazing. the beach was beutiful and quiet. the pool were so big and amazingly designed. the rooms were very convenient. the food was pretty good, offering a big variety of dishes for dinner. I am definetely going bacj there on my next vacation.
the only minus was the beds being separated. all the rest was superb!

Room Tip: I ordered the most basic room, and we got an amazing room facing the pool and close to the beach. I...
  • Stayed: May 2012, traveled as a couple
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2  Thank Eran G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avraimperial, General Manager at Avra Imperial Hotel, responded to this reviewResponded August 18, 2012

Dear Sir/ Madam,
Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment!
We do appreciate your kind words, comments and recommendation and are indeed happy you enjoyed our facilities, services and food!
Looking forward to welcoming you back to our hotel, we remain at your disposal!

Yours sincerely
The Management of Avra Imperial Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2012

The hotel is great, the pool fantastic, rooms really nice and clean. The staff is not so great, not efficient, not friendly, couldn't cope. Spa was really good, food ok but every day more or less the same.
Our arrival was not fantastic, we arrived by bus at around 11 pm, we were about 15 people, nobody welcomed us or helped us with our luguage. Maybe it is the way greek people look at us now but there were several around to help u but nobody did anything. Overall our stay was really nice but watch out when you order drinks by the pool, they are outrageously expensive.
We went in august and almost everybody was french (Paris), jewish or russian.

  • Stayed: August 2011, traveled with friends
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4  Thank an c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avra Imperial Hotel

Address: KOLYMVARI, Kolymbari, Platanias, Crete 730 06, Greece
Location: Greece > Crete > Chania Prefecture > Platanias > Kolymbari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kolymbari
#1 On the Beach Hotel in Kolymbari
#2 Romantic Hotel in Kolymbari
Price Range: $117 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avra Imperial Hotel 5*
Number of rooms: 328
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Also Known As:
Avra Imperial Beach Resort And Spa
Avra Imperial Beach Hotel Chania Town
Avra Imperial Hotel Crete/Kolymbari

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