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Cavo Spada Luxury Resort & Spa
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Reviews (590)
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Reviewed May 4, 2011

This hotel is very new and well-located, right on the beach. It has the potential to be a true 5 star, however unfortunately the service is not up to scratch. We chose not to bring our laptops, so that we would be less readily available to work while on holiday. We did however need to check our emails every day. So when we arrived we purchased a 5 hour internet voucher to use. The computer which we were provided with to use was unbelievably unusable. It was a touchscreen with no keyboard, so impossible to quickly write emails. It took me 35 minutes to check one email the connection was so slow. The touchscreen also seemed to get confused, so that even if I wasn't typing a message, it misread my instructions (where I wanted to go).

After that, I discussed the impossibility of using this system with 3 people, the last being the manager, before finally they agreed to instal a keyboard. The keyboard didn't help much as the touchscreen was still impossible to use and the connection incredibly slow.

In the meantime, normal, usable computers with keyboards were installed in the hotel. The hotel staff didn't want to know about it though. They refused to refund our first purchase of 5 hours, we were stuck using the ridiculous computer unless we paid again to use the newbies. We therefore had to pay an extra 6 euros per hour just to use the net.

This sounds like a minor issue, and it should have been, but we spent a number of additional hours fussing around with a useless computer, where the hotel could have provided us with a better service. The staff were not interested at all. This is not the service of a 5 star hotel.

A final point is, that the rooms are spacious and clean. However they are not properly ventilated which means that after a shower, they remain extremely moist and humid.

Stayed: May 2011, traveled as a couple
1  Thank SarahLeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager98, General Manager at Cavo Spada Luxury Resort & Spa, responded to this reviewResponded October 26, 2011

Dear guest,

Thank you for taking this time to write down your review.

We would like to respond to some of your comments regarding the internet service provided at our hotel. As you mention at the beginning the service provided was not really user friendly and it took you a lot of time to fulfill your tasks. However, from your statement we consider a fast response from the hotel by purchasing new pc's in order to assist you in a better way. That could easily be considered a five star service in our point of view. If the money was not refunded from your first usage as you mention then you should accept our apologies for that. It might have been the case that your 5 hrs time had been expired and the staff did not have the authority to refund any money because of that. Anyway as you already have mentioned this is a minor issue and it is obvious that the hotel is now able to sort out issues like that.

It is very important for us the cleanliness of the rooms that you mention as well as the the space they provide, which both can be considered characteristics of five star hotels service. The ventilation system exists, however it is centrally and is operating at specific hours which are considered as peak times.

We hope that you enjoyed your stay with us and thank you again for your review which is of great importance for us

The managemnet

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2010

I've stayed at Cavo Spada with my boyfriend for 2 weekes and we will remember that vacations forever - we have got engaged there :)
I think that hotel is modern and well designed, rooms are comfortable and spacious, all areas are clean, including swimming pool and beach. The hotel and restaurant staff were nice, helpfull despite the end of season.
I loved the beach and sea - amazing clean water, not to many people which allowed us to relax and read books :) I must admit that it is hard to walk without shoes becouse of stones - but you can buy it for 5 euro at every shop near by.
Food was excellent and I realy enjoyed eating under the stars (taras).
I can recomeneded that hotel for people who are looking for quiet hotel to relax and forget about crowd, it is also good place for trip base - renting a car is the best solution to see real Create.

  • Stayed: September 2010, traveled as a couple
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2  Thank Joanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2010

we stayed there for 2 nights, i think is the best hotel on island of crete..We wil return next year for sure..

  • Stayed: September 2010, traveled with family
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2  Thank steo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2010

Beautiful hotel, on the beach 3kms from Kolimbari village. The walk into Kolimbari is either along the stony beach or along the flat, unshaded road - neither recommended and too far to walk at night. There is a taverna, minimarket and restaurant near the hotel on the main road.
The hotel is low rise with central atrium and dining areas. There is a lounge bar with large deck overlooking the central pool. Beautiful at night. The pool area is magnificent. The pool is huge with an all round depth of 1.1m. There is a gently shelving 'beach' area to allow easy access for children. There is a small separate children's pool. The pool is bordered by large grassed area with a few trees, lots of sunbeds and umbrellas.
We ate in the central dining room which is buffet service. Soup, large varied salad bar and main meals. Good selection of desserts. The food was good and perfectly acceptable to most tastes. Breakfast was very varied, cooked breakfast, breads, muffins, cheese, meats etc.
The room are overlooking the pool or garden. Only a very few at the end of the block that face the sea. Free safe. Minibar, flat screen TV - only 2 English channels, both news. Beautiful bathrooms with shower and separate bath. Ours had direct access to the pool with large patio with 2 sunbeds and 2 chairs.
Bus stop on the main road near the hotel with buses every 20 mins on average to Chania - 2.4 euros. Can recommend a visit to this lovely old Venetian town. Lots of restaurants bordering the harbour.

  • Stayed: September 2010
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4  Thank Keswick7b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2010

My husband and I had a pleasant double room with access to the pool, very nice if the water in the pool had the same temperature as the sea, but no the pool was chillier than the sea :(
When we arrived we had no morning gowns so we had to ask for them. The cleaning of the room was in the afternoon when we wanted to take a little nap... and the cleaning of the room took more than 45minutes to one hour every day, and this even though the room wasn't used from the day before????
The food at Arsenali was ok but not more than that. But the restaurant manager Anthony was superb, very helpful AND service minded!
A very big minus for this hotel is that you can't take a walk during evening do to no lights. This hotel is surrounded on three sides by high bamboo bushes witch is very nice during the day but not as nice when its dark :/
A man, living beside the hotel, said that in Greece the hotel stars means that the people in Greece thinks a hotel is for example 5 stars value.... This hotel is maybe a 3 star value in our way to rank hotel and we compare it for example with Hilton Plaza Hurghada. This was the most perfect hotel at all categories!

  • Stayed: September 2010, traveled as a couple
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1  Thank Ilmi27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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