We have just arrived back from the Pantheon for and we have had a chance to fully assess the strengths and weaknesses of the hotel. Overall, despite some mixed reviews, the hotel is of satisfactory quality, with just a few minor drawbacks on the negative side.
We have found the staff here mainly excellent. They were very wary initially, as obviously there have been some bad experiences with some English visitors. However, if you are friendly, they are lovely and will help you all they can. That has certainly been the case with Vasso, Eleanor, Anna and Mika, who have all been very generous with their time. The hotel and grounds are very attractive, rooms refurbished, of decent size and clean.
The food here is plentiful and generally well cooked. The salads are very good, while the main courses are of variable quality. Some have been very tasty but others bland or unappetizing. However, there is always enough healthy food of quality available and I would not put the food in the really negative column (just). It seems to me that if someone comes from the UK expecting burgers and chips, then they will be disappointed. Having said that I would not describe the food as Greek, more international, or cynically whatever the leftovers could combine to. The restaurant is pleasant and there is an area to eat outside. Referring to earlier posts, I have heard no mention of any food poisoning. The drinks here are of good quality. The wine, especially the white, is dry, a little like a Pinot Grigio, while the red is more a really bad rose. Other alcohol drinks for all inclusive guests are raki, ouzo and brandy. They are all perfectly drinkable. I am assuming they do make gin in Crete so perhaps that would be a good addition.
We have had some lovely swims in the pool. This and the gardens are nice features, with the latter having some striking blooms.
There is a regular free bus from the hotel to Rethymnon, each day apart from Sundays. The area around the hotel is not of great interest, but is fine. It is good to have the option of going to the town of Rethymnon, as this is a bustling, working town as well as a tourist centre. The are museums, a long beach, a striking fortress and many shops, bars and restaurants with yummy looking fish on display. There is a port and harbour where one can book boat trips to local areas and caves
It is a little churlish to list negatives, as the hotel has been basically OK. There are just a few gripes about rules. One can only order one drink, even though the second is for the partner. Sometimes there will be mixed messages about how to say access water. The management are rather omnipresent and make some staff nervous, though I am sure this is unintentional. Perhaps seeing a little personality from them would radiate around the hotel a little. For two days we had no loo roll. My wife managed to procure one from the hotel facilities but we were left 'high and dry' the other day. It was the petty little things that let down the hotel, while key things like rooms, pool, basic hotel were fine.
All in all, we have had a nice week here, the above is genuinely how the hotel is, though this is subjective I know. However, we have stayed in many hotels over many years and do have some perspective. We would possibly return. That does not mean we certainly will but I would not be at all surprised if we do.
- Official Description (provided by the hotel):
- The Pantheon Hotel is laid on the quiet hill in the village Atsipopoulo, in a distance of 2.5 km from the Rethymnon city center. The hotel’s position has a panoramic view on the Cretan Sea, the city and the famous Venetian fortress Fortezza. Set in a palm garden with a swimming pool, Pantheon features a complex of 55 air-conditioned rooms, furnished in a modern style, with views over the well-kept garden. The 24-hour reception staff offers the best to the hotel guests with Cretan traditional hospitality. The hotel provides a free of charge private parking. In the hotel lounge there is free Wi-Fi and with its satellite TV it offers a peaceful setting to catch up on the news and entertainment with local or Sat TV channels. Room Facilities Balcony, Garden view, Baby Cot, Telephone, Radio, Satellite TV, Music Channels, Air Conditioning, Safety deposit box, Refrigerator, 240 V power supply, Direct line Telephone, Wake-up service, electronic door security lockers, energy saver, Bath or Shower, Amenities and Hairdryer. Food and beverages The on-site indoor and outdoor restaurant serves buffet meals for breakfast, lunch and dinner and provides free of charge High Chairs for the baby guests. Guests can enjoy the Greek dishes and international salads, in proper dressing, indoors or on the poolside terrace. Products and Operation: Breakfast: 08:00 – 10:00, Lunch: 13:00 – 14:30, Dinner: 19:30 – 21:30 The Lobby bar serves all kinds of beverages and a great variety of cocktails. A cozy Pool Bar, open in high season, is available 11:00-18:00. Entertainment and Activities There is an outdoor swimming pool with fresh water, operating 08:30 to 21:00 and, on the garden around it, free of charge sun beds. Kids can enjoy themselves in the separate children pool section and enjoy a nice playground in the hotel’s gardens. The electronic Games bar area, Table Tennis, Mini Golf, Giant Ground Chess and the Internet Corner are available to all hotel guests. The hotel provides weekly Music Events with Cretan music and dances, Disco dancing and Greek music and songs. On request services A free of charge shuttle bus provides Monday to Saturday 6 times daily and Sunday 5 times, transfers to Rethymno city and beach. The reception can also arrange diving lessons at the sandy Koubes Beach, 2 km away. 24-hour doctor Hair dressing 24 hour Taxi service Public bus to the city every one hour Credit cards accepted: MasterCard, Visa ... more less
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