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“You're far better off at the Tyrolia!”

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Hotel Malga Ciapela
Ranked #2 of 2 Hotels in Malga Ciapela
London
Level 6 Contributor
189 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“You're far better off at the Tyrolia!”
Reviewed August 8, 2009

My wife and I booked in at the Malga Ciapela as a break from the Rifugi mountain huts whilst walking the Alta Via 2 trail. I phoned ahead 2 days earlier to confirm. We were kept waiting 10 minutes at the check in desk before being given a key. I asked for time to get up to the room and find my passport from the bottom of my rucksack, as we had been trekking for 9 hours that day already. I was staggered to have the female owner knocking on my room door demanding my documents 5 minutes later in a most aggressive and unfriendly manner. I told her I would bring them down later, as I had previously informed her. A frank exchange of opinions followed later over the front desk. Just what you want when you're the customer.

Apart from the complete absence of any customer service ethic noted above, the place is old, tired and seems to have adopted some sort of confused all-year Christmas theme which appears bizarre. The room was no more than adequate. The saving grace was the genuine warmth and excellent service from the Restaurant Manageress; the food was fine.

We paid €50 each for a night's half-board, and moved out the next day to the infinitely superior Hotel Tyrolia 100m away, who charge only €43 and tick ALL the boxes.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
5 Thank Col777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Malga Ciapela

Property: Hotel Malga Ciapela
Address: Via Malga Ciapela 1, 32020 Malga Ciapela, Rocca Pietore, Italy
Location: Italy > Veneto > Province of Belluno > Rocca Pietore > Malga Ciapela
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Malga Ciapela
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Malga Ciapela 2*
Number of rooms: 40
Reservation Options:
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