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“Worst service ever seen”

La Bottega del Vino
Ranked #7 of 24 Restaurants in Moncalvo
Certificate of Excellence
Price range: $6 - $11
Restaurant details
Reviewed August 19, 2017 via mobile

With a couple of friends trying to drink a glass of wine we were waiting a long time for our first glass. The second one was a real disaster. Waiting more than a half hour before any reaction and being told that locals were served before tourists in a very offensive and arrogant way. Than we were invited to leave since we pretended a professional service. Nice ambiente but never again.

Date of visit: August 2017
1  Thank albertm185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kojawine, Proprietario at La Bottega del Vino, responded to this reviewResponded August 31, 2017
Google Translation

GENTILE SIG. ALBERT,
pur con tutto il rispetto per l'opinione da lei espressa,riteniamo che nella sua recensione siano state travisate alcune cose:
il primo bicchiere di vino da voi ordinato è stato servito in dieci minuti con relativo tagliere di accompagnamento,mentre è vero che per il secondo avete dovuto aspettare più tempo,per via del grande afflusso di clienti,cosa da voi non gradita.
inoltre non è assolutamente vero il fatto che noi serviamo prima i clienti locali e poi i turisti,semplicemente seguiamo l'ordine di arrivo,nel rispetto di tutti ( al contrario di quanto suggeritoci di fare "per questione di marketing").
detto questo se esistesse un tripadvisor per i clienti lei e i suoi amici non meritereste neanche una stella per gli stessi motivi (arroganza e maleducazione).
ed è per questo che siete stati gentilmente invitati a lasciare il locale.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1 - 5 of 71 reviews

Reviewed December 29, 2016 via mobile

Stunning place: an historical building completly renewed with a magical touch.
The wines are all from local producers and the owner can suggest the best choice!
Also the food is all made in town!We had a very tasty salami and cheese mix with bread fresh from the bakery. If you want a lunch or a light dinner, or just a relaxing glass of wine...that's the place!

Date of visit: December 2016
Thank GiuliaEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2016 via mobile

Excellent atmosphere, super friendly, warm and welcoming. The sandwich and red wine very good and reasonably priced.

Date of visit: October 2016
1  Thank room4turysta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile
Google Translation

Date of visit: September 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
Google Translation

Date of visit: August 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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