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“Location great, Rest needs a lot of work”

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Coral Strand Smart Choice Hotel Seychelles
Ranked #3 of 7 Hotels in Beau Vallon
Cape Town Central, South Africa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Location great, Rest needs a lot of work”
Reviewed December 30, 2012

Around mid December my family (myself, wife and 2 kids (6 and 11)) spent a week at the hotel.

Let me start on a positive (it goes downhill from there).
The location is magnificent. Beautiful views, swimming, beaches etc. The hotel cant take much credit for this apart from the people that put the hotel there in the 1st place.
But I cant fault the location.

Hotel
- Is very 70s (which was very boring architecture. Barely functional)
- It recently has had a revamp and if I room was finished it might have been passable. There were clearly unfinished tasks and missing furniture. Little things like the room safe was not bolted to the wall.
- Small positive - The suites were quite large

Sleep Quality
- Awful, awful. There was a function there the night we arrived. Loud music till 2am. Private function so we could not even have attended if we wanted to. Music from the poolside bar was loud and whilst it did not go on for too long each time it was still a pain

Service
- Poor. Staff not properly trained and seem unsupervised. I dont blame the staff here as they seemed to try but they were clearly missing a level of management

Restaurants
- Mahek. Indian restaurant in the hotel was good. The rest were poor to average and quite expensive
- Restaurants closer to hotel were better but still quite expensive. Scandanavian type prices.

Room Tip: Sea facing more beautiful but if you go to bed before 11 rather choose one far from reception and th...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DaveCTSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Seoul
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 30, 2012

I've been happy with this hotel until I experienced super slow services. It took an 1 hour to check in, and it took 2 hours to get an rent car. To get draft beer, it took 2-30 min.
What make me mad was the guy around concierge. his job was organizing daily tour or renting a car for customers. When we first approached him, he only tried to book daily tour with tour agency for 85~100 Euros per person. We wanted to get a rent car to explore Mahe, but he said fuel in Mahe is very very expensive. So we went to daily tour first day. It took just 10 min for a car to pick us up. It was fast.
And we rented a car for the next day through him. He said there was no problem and the car would be at robby around 9 a.m. But you know what happend? Our car finally arrived at 11:00 a.m. without airconditioning!! He was so fast when he scheduled his daily tour, but he lied to us about a car like, the road was blocked. And the fuel is expensive. But if you put $20 you can go all the way around the island.
If you are very tolerate person with already scheduled rent car, you can use this hotel. Food is nice, and room is clean. But if you have limited time to stay in Mahe, you better use another hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erangtree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warsaw
Level 5 Contributor
83 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed December 30, 2012

Upon reservation we paid extra to get a room overlooking the ocean (upper floor on request). We did get the upper floor (4th) but to view the ocean you had to get out on the balcony, stretch your neck and look to the left. To make things worse the AC didn't work. So, watch out for semi ocean view rooms at the price of ocean view. Besides,unlike all other hotels I know, Coral Strand is one hotel where the top floor is NOT recommended. The rooms there are smaller, the balcony is narrow, the door to the balcony is half size smaller than in the other rooms , the ceiling in the room is slanted and the balcony is under a large roof overhang. After several interventions and answers like all rooms are taken, this one is reserved the other just got occupied etc,etc we finally got the room we wanted on the next day..
To sum up the minuses :
-avoid the top floor especially in the south-west wing
-the waitresses in the beach bar should move much faster
-the air conditioner is badly needed in the main restaurant (the ceiling fans are to slow and useless). Good thing we didn't go All Inclusive as I saw people sweating over their meal there.
-the €110 p/p OBLIGATORY (!) New Year's Eve dinner is a rip-off. What happens if the guest wants to spend that evening elsewhere (or in bed) ? The prepaid dinner is thrown to the dogs ?
-the loud club disco music at the bar (there on some days) should be toned down. For those who can not live without loud music, I'm sure there is some disco/club there somewhere.
To sum up the pluses :
-in general the staff is polite, pleasant and tries to be helpful (at least to us)
-the location is great, right on the beach
-the food is good (hamburger almost like in the U.S.'s TGIF or Champion's)
-the live band was good and it should play there every day
I hope my impressions remain unchanged as I'm writing this at the beginning of our 2-weeks holiday stay .
So, hurry up and book this hotel before the Savoy Hotel complex opens up next door and overshadows Coral Strand. (avoid the top floor and make sure you get the REAL ocean view if that's what you paid for)

Room Tip: Avoid the top floor and get a REAL sea view if that's what you paid extra for
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richardg6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2012

I'm at the lobby of the Coral Strand Hotel at this point, and I can't be able to write good reviews for the service they provide to us. My girlfriend and I have been staying here for 3 nights so far, and from the start of stay, they always have made us wait for at least an hour to get us in a room and rent a car (which took us wait for 2 hours!!). Everyone understand that time does very matter to tourists, however, they must be the only one who don't seem to understand about this at all. If you have a huge mind of understand-ability, I recommend of this hotel to you. If not, don't expect to have a wonderful vacation here at the Coral Strand Hotel.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomyKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shakeel R, Manager at Coral Strand Smart Choice Hotel Seychelles, responded to this review, December 30, 2012
Dear 'TommyKim'

Thank you very much for your feedback! You comments are closely studied and the proper measures will be taken to guarantee the best service of our hotel.

It is very important for us to have such an attentive feedback from our guests helping the management to see the whole picture of the operation that we care about! .

Please, believe us that one of our core standard is to cater each guests needs and give a more personalise service. As you have seen, we were still on soft opening with improvements to be done. However rest assured that we are on the right track seeing the numerous of good comments that we have got recently. We hope these incidents will not mar your impression of our hotel and we hope you will give us the opportunity to treat you with impeccable service, upon your next visit to Coral Strand Smart Choice Hotel.

With Sincere Regards,
The Coral Strand Smart Choice Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 27, 2012

Second time now have visited the beach bar for something to eat. I thought the first time I was just unfortunate with the service but today it was just as bad. The wait to be served was twenty minutes and then the order was wrong, one meal was missed completely and a large Seybrew is actually only three-quarters of a glass full. When asked if it could be topped up to a full glass the answer was a straight no. And that's just rude. Service during the meal was really bad as it was almost impossible to attract the attention of any member of staff. And it took three attempts and forty minutes to order dessert. All in all unacceptable service. My organisation use the hotel a lot for visiting staff and partners but we shall be using the Le Meridien from now on.

  • Stayed December 2012
    • Location
    • Cleanliness
Helpful?
Thank Garry966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shakeel R, Manager at Coral Strand Smart Choice Hotel Seychelles, responded to this review, December 30, 2012
Dear 'Gary966'

Thank you very much for your feedback! You comments are closely studied and the proper measures will be taken to guarantee the best service of our hotel.

It is very important for us to have such an attentive feedback from our guests helping the management to see the whole picture of the operation that we care about!

We will be glad to see you again and to be a place of stay for your staff and partners.

Thank you again for your time to share your comments with us!

Best Regards,
The Coral Strand Smart Choice Hotel, Seychelles
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south africa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 28, 2012

I stayed at the Coral Strand Hotel on Mahe Island from the 17.11.2012 to the 23.11.2012 and i must say that i was amazed at the awesome szervice i got from the hotel staff. On arrival at 6h30 in the morning the reception ensured that i was checked into my room at 7h15 and note that check in times are only from 12. We were also given an ocean view room which we did not except. The rooms and toilet was neat and clean. Even tho the hotel was under renovation, every effort was being made to ensure that the guests were not inconvienced. The hotel is situated in a great location and one can find water sport right next door to the hotel. There are many restuarants and shops around the location of the hotel and one can get some great food outside the hotel. A very big thank you all the staff in the kitchen who made my birthday and anniversary on the 18.11.2012 a memorable one. Thank you to all staff for your kind hospitality and whilst my friends from other hotels were always moaning about their stay, i could proudly say that this hotel was worth the stay. I would recommend this hotel to family friends and travellers abroad.

Room Tip: I was in a standard ocean facing room and the views were awesome.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SouthAfricaSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shakeel R, Manager at Coral Strand Smart Choice Hotel Seychelles, responded to this review, December 25, 2012
Dear Guest,

Thank you for taking the time to write a review on Trip Advisor following your recent stay with us at Coral Strand Smart Choice Hotel.

We are truly delighted to read from your review that you had enjoyed your overall stay with us. On a more positive note, we were happy that once you had settled in your new room, you had a lovely stay from thereon and nice to know that you all enjoyed the surprise organize by our staff for your birthday and anniversary. I am sure such beautiful comment from you will enhance their motivation.

Thank you once again for taking the time to share feedback on Trip Advisor and recommend our hotel to your dear ones. We look forward to welcoming you and your family back in the near future.

With Best Regards,
The Coral Strand Smart Choice Hotel, Seychelles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minsk, Belarus
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 24, 2012

We have been preparing our trip for few months, following reviews of different hotels in Beau Vallon and in the south of main island.

I remember in August and September Coral Strand (advised by friends who stayed in 2010) was still having some work but providing great discounts. Still that time we had chosen another place to stay. Due to some changes at work we had to cancel the booking and in November – seeing a note that renovation is over we booked this one due to its very much reasonable price and perfect location.

We stayed 6 – 16 November, my friend joined me with her kid. We wouldn’t regret any minute! Location, beach, ocean, food, sunsets – all is simply perfect. Views are so stunning from each corner of the hotel – that only peevish losers can go and complain after, that there is slow service in the restaurant. You have come here to enjoy, to memorize, to breathe – not to sit with the stopwatch in order to ask for compensation.

They served early breakfast when we went to the sunrise hiking, they had some great bands playing and singing through the approaching dusk. We booked with breakfast only, but after checking out neighboring places to eat out for few day – came to the hotel and didn’t move further, here you are certain about quality and the price is better than in any other clean restaurant, plus you can eat in front of the ocean. There is a pizza and coke take away (100 m to the left) – if that is what you wish for during your tropical holiday. There is another restaurant few steps from the hotel – not bad, but more expensive, far from ocean and when the cocktail straw was dirty it spoiled my appetite.

One more thing to mention – we came prepared, we knew exactly what to visit, where to rent a car, and how much it costs. But I have noticed that friendly staff was explaining to others with maps about each view point ! these people really care you can see all beauties of their country. Smile to them and they will always smile in return (don’t forget - they are a bit shy islanders from the small country)

To cut the story short – we loved the place, we recommend it and I plan to come back in Feb (when it gets too hard without the sunshine) and those who can’t share the good mood – should stay at home on the couch, not a single beauty of the country and neither

Stayed November 2012, traveled with friends
Helpful?
3 Thank alice a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shakeel R, Manager at Coral Strand Smart Choice Hotel Seychelles, responded to this review, December 25, 2012
Dear Guest,

Thank you for taking the time to share your recent experience at our hotel online. Your praise is most appreciated and encouraging for all of us.

We wish you a most joyous festive season ahead and a terrific start into a successful and healthy 2013.

Seasons greetings!
Coral Strand Smart Choice Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coral Strand Smart Choice Hotel Seychelles

Property: Coral Strand Smart Choice Hotel Seychelles
Address: Beau Vallon, Mahe Island, Seychelles
Phone Number:
Location: Seychelles > Mahe Island > Beau Vallon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Beau Vallon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Coral Strand Smart Choice Hotel Seychelles 4*
Number of rooms: 165
Official Description (provided by the hotel):
The Coral Strand Smart Choice Hotel stands out with a completely new hotel concept for the Seychelles: Premium comfort at an affordable price. The island's best value-for-money is located at the absolutely best area directly on the most attractive strip of beach in the famous Beau Vallon Bay on the largest of Seychelles' islands, Mahé. Hardly any other hotel has such a beach and ocean view. The 4 star plus hotel has 161 modern and attractively equipped rooms. There are 140 standard rooms, 4 junior suites, 21 deluxe rooms. The original Coral Strand opened in 1972 as one of the first hotels on the Seychelles. The name Coral Strand has always attracted guests with its breath-taking ocean views and fantastic location directly on the white sand beach. The last 40 years have seen a steady stream of return guests. The hotel bar with its live music has established itself as a legendary meeting point for tourists and locals. The original hotel was completely reconstructed and renovated with new design, equipment and contemporary comfort. The service offer was also completely reorganized. With the new name Coral Strand Smart Choice, the hotel now wants to offer the best value-for-money hotel in the Seychelles. ... more   less 
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Also Known As:
Hotel Coral Strand
Coral Strand Beau Vallon
Coral Strand Smart Choice Hotel Seychelles Mahe Island - Beau Vallon

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