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“Bad Service and Bad Infrastructure”

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Berjaya Beau Vallon Bay Resort & Casino - Seychelles
Ranked #4 of 7 Hotels in Beau Vallon
Dubai, United Arab Emirates
Level Contributor
1,175 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 684 helpful votes
“Bad Service and Bad Infrastructure”
Reviewed January 17, 2013

Seychelles its a paradise. The beaches are unique and the sunset is simply outstanding. But this hotel reflect the worst of the island service industry. The service is simply awful. They lack speed and simply don't care about their customers. The beach restaurant is the primary example of that. A dinner service for a simple pasta or pizza would take them more than 2 hours to serve. Even with the check are slow.

The infrastructure of the hotel is even bad. The stairs on the south side are not safe at all and their is no access for wheelchair or an elevator. And the open lobby is not a good feature either with a long wait just to be checked in.

The privilege of been in the beach is the only thing that you can stand out of this hotel. Not coming back. For sure.

Room Tip: The hotel is under refurbish so the new wing view are nice but still is not the best view.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank RMartinSDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, April 1, 2013
Dear RMartin, we have taken note of your feedback. Thank you.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (279)
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English first
Durban, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 15, 2013

The hotel itself is antiquated. There is no elevator, just a few flights of unventilated (un airconditioned ) stairs. Of the 5 rooms we booked, one had an aircon unit that didnt work, one had a toilet that couldnt flush and one had a shower that wouldnt drain. In addition, the food was dreadfully overpriced, the staff were unbelievable unhelpful and the follow up service from the main office is non existant. My son left 2 pair of swim shorts in the bathroom of his room on our day of departure, that have been "unfound" by the staff. I Prefer STOLEN! I have tried unsuccessfully to contact both the hotel and the main office to resolve this matter. The company that did our transfers from island to island claim to have spoken to the hotel and that is how we arrived at the fact that no-one has found the swim shorts. Despite me being able to tell anyone who will listen, exactly where they were and when!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank C0llette76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, April 1, 2013
Dear Colette, we do not have an elevator on the main building of our Resort has it has only two levels. Management is planning to erect one soon. Thank you for the feedback.
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Travelers are raving about these Beau Vallon hotels

New Delhi
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 10, 2013

The hotel is not nicely located and the service is really bad. The rooms are not very comfortable. There are other better options available at the price that Berjaya charges you. The food is also not very good for the price that they charge you. Somehow they always seem to have a tendancy to mess up your food.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Backpackerslife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, April 1, 2013
Dear Backpackerslife, we have taken your comment into consideration and shall action to improve. Thank you and hope to welcome you back.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 29, 2012

Not sure where to start. Luckily I was not paying for my stay as the price per room was £350 a night half board. Normally stay at Le Meridien Barbarons.
First of all the hotel is on the 'wrong side of the island'. The rainy side and there is no sun as beaches shallow and banked by trees!!
Standard rooms are quite like I imagine a prison cell to be. No balcony or terrace and certainly no mini bar.
Evening buffet was like a canteen and food not replenished when finished.
Breakfast. No fresh juices. So that says it all really-lazy!
On the subject of laziness on ordering drinks at the pool bar we were told there was no mint and lime for mojito. We said what about the other bar? (30metres away) sure enough after the waitress had waddled over she came back with said items to make said cocktail.
Lunch the next day was an even greater affair. My salad came minus 4of its main ingredients so I returned it expecting another. Nothing happened after 45 mins so I asked where it was. 'All salad finished'!!
Had to call the manager who eventually arrived and miraculously had a salad made, STILL with missing ingredients but didn't have it charged to the room.
If you like service and have stayed in places other than a holiday camp this place is not for you.
I'm worn out writing this. Don't book and cancel if you have.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank EmmaBB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, January 10, 2013
Dear Emma, You may have come at a time where there was bad weather in the Seychelles for the few days due to passing of Tropical Cyclone Dumile in the Indian Ocean region. We have taken your comments on our F&B into consideration and improvements shall be made. Thank you.
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Groningen
Level Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 29, 2012

Stayed twice on the same holiday. First 3 days to relax from the Dubai trip and get used to the rest of the Seychelles. Last night due to the early flight the Emirates treated us.
Hotel is basic, breakfast basic. Food, only the Italian restaurant, is good for a reasonable price. The rest we did not eat due to high price.
The surroundings of the hotel is a big plus. Nice beach, good garden and nightwatch.
For the stay over and if you do a lot, the hotel is okay+. If you wanna relax and stay home, maybe you should reconsider. The strange thing is, we had the same room we had before (1ste-2nd stay). The first time the room was not very clean, the second time better.
Frankly, after coming from Dubai, do not expect the courtesy, the 5-star hotel and red carpet treatment. The second stay was more a pleasure, it all about perception and what you expect. Maybe we had it wrong the first time. But all in all, it ain't a 5 start hotel.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartyHOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, January 10, 2013
Dear Marty, Glad you enjoyed your stay with us. We have many guest from Dubai and the surrounding middle east countries. We hope to be of service to you again.
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Mahe Island, Seychelles
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 16, 2012

We went to the Chinese restaurant for lunch, as we read the menu, we thought the prices were quite steep but we ordered the food & we were pleasantly surprised with no wood it was!
Will definitely return there for Chinese food!
Do hope it was not a one off !

  • Stayed December 2012, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Manisha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, January 10, 2013
Dear Manisha, we are glad to hear you find our Chinese food good. We have launched the new Chinese Menu in December 2012 and we hope to find you back here again.
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Tel Aviv, Israel
Level Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 14, 2012

the hotel is quite good They respond to your demands I'ts location is great, on the sea at a sandy beach.
the breakfast is a very good buffet.

Internet- expensive, not efficient, lot of problems, very slow, poor wireless signal.

Room Tip: the superior rooms are larger and they ae on the ground floor (no elevators). the bathroom of them i...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oferta10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-Ken, General Manager at Berjaya Beau Vallon Bay Resort & Casino - Seychelles, responded to this review, January 10, 2013
Dear Oferta10, we thank you for your comment on our hotel strategic location at Beau Vallon. Our internet service provider Cable & Wireless Seychelles has recently upgraded the hardware which makes surfing online more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Berjaya Beau Vallon Bay Resort & Casino - Seychelles

Property: Berjaya Beau Vallon Bay Resort & Casino - Seychelles
Address: P.O. Box 550, Beau Vallon, Mahe Island 550, Seychelles
Location: Seychelles > Mahe Island > Beau Vallon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Beau Vallon
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Berjaya Beau Vallon Bay Resort & Casino - Seychelles 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
Surrounded by lush greeneries and crystal clear waters, wellness and serenity await at this resort. Situated on the northwest coast of Mahe Island, the largest island in Seychelles, discover the fulfillment of a vacation filled with excitement and enjoyment. ... more   less 
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Also Known As:
Berjaya Beau Vallon Bay Resort & Casino - Seychelles Hotel Victoria
Berjaya Beau Vallon Bay Resort And Casino - Seychelles
Berjaya Beau Vallon Bay Resort & Casino - Seychelles Mahe Island

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