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“Very Friendly and Welcoming”

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Grafton Beach Resort
Ranked #2 of 2 Hotels in Black Rock
A TripAdvisor Member
“Very Friendly and Welcoming”
Reviewed December 18, 2004

I recently stayed at the Grafton Beach Resort (Nov 1st - 12th) I went as a single lady and was made to feel so welcome by all staff, they really couldn't do enough for me. Rooms comfortable and clean but I would rate as 3* not 4*. Food OK but variety is needed, could be a bit bland. However anything slightly sub-standard was made up for by the genuinely friendly staff.

If you want to go on day trips or hire a vehicle I would highly recommend Frankie Tours. Frankie and his staff certainly know their stuff which makes all trips thoroughly worthwhile and excellent value for money. Again as a single lady I was well looked after and treated with respect. It is worth noting that Frankie Tours hold an International Tourism Award for best tour operator. All I can say is 'Go Frankie'!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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444 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Petersfield
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 27, 2004

Arrived 18/10 for 2 weeks. First visit to Tobago and very poor compared to other hotels visted in Caribbean. Rooms smelt musty with damp smelling bedding. Overhaul of general fixtures and fittings seriously overdue. Main pool small, kids pool a joke (more like a big bath). Bar/lounge area too small.
Food generally Ok in the main restaurant, excellent in Neptunes. Service at bar could be slow, depended on which staff were on, but generally staffing levels were too low.
Lots of steps/slopes. Not a good place for very young children or people with mobility problems -nothing about this in the brochure!
Tobago brilliant though, and will go again, but not to this hotel.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nrrg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Black Rock hotels

A TripAdvisor Member
Reviewed November 5, 2004

Well the last reviewer must have very poor standards as this hotel is probably one of the worst I have ever stayed in the Caribbean. We holiday every year and have done for the last 8 years in the Caribbean and having just returned from two weeks at the Grafton Beach it was a real shock to the system.

As another Trip Advisor has already commented, the staff were very grumpy not at all prepared to help or deal with matters which in our case resulted in a stinky room which was very poorly maintained, the pool was closed for three days as a result of someone toileting in it and also the beach is full of litter, very strong waves for a young family to be able to enjoy, so we ended up going to Pidgeon Point a private beach which really is what you expect a caribbean beach to look like. I would discourage anyone from visiting this hotel. I have never complained about a hotel in my life and this is the first one because it truly was disappointing for the money.

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 31, 2004

We have just returned from this hotel having once again had a great holiday. The hotel is very friendly, with some exellent food, very good rooms and a very good beach where it is easy to find a spot for yourself. We have visited this hotel numerous times and are allways looked after and have a great holiday.

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5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level 5 Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed October 26, 2004

Are the previous reviewers mad? This resort is just dangerous - 2 kids get electric shocks by the swimming pool, live wires hanging out of the walls in the bedrooms, mildew on the ceiling, a unfenced in murky pool directly infront of what is supposed to be a kids club but is just a bedroom with a few books. As for the kids pool claimed - it's a BLEEDIN' jacuzzi the size of a pool table. Feces floated in the pool for 2 days, and when challenged staff simply scooped out the poo and put it down the drain - is it surprising that 180 customers were hospitalized with food poisoning 2 years ago when the sewage got mixed in with the drinking water? I cannot tell you how awful the resort is however nice the staff may be. As for the general manager, he hid from us for 2 days until we finally confronted him and told him we would be contacting the newspapers on our return for serious mis-selling. 3 star hotels can be basic without blatant disregard for basic health and safety. DO NOT GO!!!!!!

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fawltyholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letchworth garden city
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2004

My wife and have just got back from Tobago a couple of weeks ago and we stayed at the Grafton beach resort and after reading most the reviews seem very positive,well i would like to say to one reviewer(EDDIE HOARE) a very big THANK YOU as we ask for room 311 but got 308 which was on the same floor and what a view,if anyone who is thinking in staying there just ask for those numbers
we could not fault at all any thing with the hotel/food/pool/beach,we felt within even a few hours as though we been there for ever! the mood was so relaxed and freindly and all the staff so nice to us our favourite person was JANA who is one of the waitresses she was just lovely! so i would say to anyone reading my review is GO FOR IT! you wont be disapointed,from Mike&Denise sims.

  • Stayed September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sims66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 14, 2004

What can one say, the hotel & staff excellent. Good food and good weather. Found the island clean and the locals polite, with no hassling. Returned 12 oct 2004.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grafton Beach Resort

Property: Grafton Beach Resort
Address: Stonehaven Bay, Black Rock, Tobago
Phone Number:
Location: Caribbean > Trinidad and Tobago > Tobago > Black Rock
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Black Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grafton Beach Resort 3*
Number of rooms: 92
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Also Known As:
Grafton Beach Hotel Black Rock
Grafton Beach Resort All Inclusive
Grafton Beach Resort Tobago/Black Rock

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