My friend and I decided to spend the bank holiday weekend at Mount Wolseley as we managed to bag a pretty good offer from a hotel spa specialist website.
On arrival, booking in was quite slow but once we arrived into our room we were very impressed by how clean and modern it was.
The first thing I did was walk over to open the window only to find it had no handle and was bolted shut. We had to make SEVERAL calls to the front desk to have this problem addressed.
We waited around half an hour but no member of staff called to the room, so we left to grab a bite to eat before our first spa treatment. My friend spoke with a manager who assured us that the window would be fixed but when we arrived back to our room, it was still without a handle.
On this occasion however, the manner in which the hotel manager dealt with our problem was satisfactory.
He was very apologetic and when we got back from our spa treatment there was a bottle of champagne with strawberries waiting! This cheered us up!
Our experience in the spa was a little shocking too. As we had both booked Swedish massages, we were looking forward to an hour of pampering. My massage was excellent but my friend was very unhappy with her's, having specifically requested the masseuse work on shoulders over other parts of the body.
When we tried to explain this to the spa manager we were greeted with a very frosty faced supervisor, who kept telling us that we should have booked a different type of massage instead.
She was very stern to the point that we felt we were being unreasonable or were just out to stir trouble.
We left the spa reception and went to relax in one of the spa pools where we chatted and started to wind down from our encounter with the spa manager. But this was further hampered by a member of staff telling us to keep our voices down. It worked - we were speechless by this telling off!
Staff attitudes seem to be the biggest let down in this hotel. With the exception of one lovely girl working in the bar, the restaurant supervisor, and one lovely French girl working on reception, the majority of staff were disinterested in customers, turning their backs on tables in both the bar and restaurant - Fredericks - instead of waiting to see if people needed serving.
If we wanted to order food or drinks, or get our bills, we had to chase down a member of the bar staff at the tills rather than have them come to us.
The food in the bar however is top notch, and surpasses that of the restaurant. My advice is not to book the overpriced dinner menus in Fredericks and to stay in the bar and order from that menu instead. The food was exceptional so compliments to the chef!
Fredericks, while a nice enough atmosphere, had very substandard food and staff were very slow to tend to requests. We were waiting on a coffee order for 15 mins and had to ask staff four times before it came to the table. When it arrived we had to gulp it down as we were heading into Carlow town for the evening.
Other annoyances included the lack of robes and slippers in the rooms, which my friend had requested several times especially as we were staying there for a spa weekend break. They arrrived only when we had the manager in our room trying to fix our window...only then did a member of staff rush out to get the garments.
The mount wolseley is NOT a four star hotel service no matter how much it would like to believe it is. The level of customer care is substandard and you are often left with a bad taste over the way issues/problems are handled by staff.
When we were checking out, we were behind two customers who were overcharged in their separate rooms. When it came to our bill, we were overcharged by 90 euro - and while I felt so sorry for the young receptionist charged with explaining how this could happen - the fact that so many other customers were in the same boat was very disconcerting.
I did want to speak with a manager but there was a queue of unhappy guests ahead of me all waiting to do the same...we left soon after, found a quicker route back to Dublin and agreed that we would probably not be back any time soon!
And on that note, if driving from Dublin head for the N7 towards Kildare, M9 and then through Castledermot to Tullow instead of the recommended route via Brittas and Blessington on the AA Route Planner website - the first route will get you to and from in just over an hour and uses dual carriageways and motorways rather than secondary roads advised by the AA.
Hats off to the local Tullow taxi drivers too who are very friendly and helpful...a taxi ride from the hotel to Carlow Town should work out at 25 euro...
- Official Description (provided by the hotel):
- On entering The Mount Wolseley Hotel, Spa and Golf Resort guests receive a warm personal welcome. In every way Mount Wolseley has been designed to compliment the history of the site and the beauty of its location. Stunning landscapes are visible from every room. From the grand staircase, sparkling chandeliers to the glistening Italian marble floors this hotel was designed for luxury. Reinvigorate your spirit in the Wolseley Spa, test your skills on the challenging golf course or simply spend a leisurely afternoon curled up with a good book in your spacious bedroom. Surrender yourself to this splendid resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline and Cancelon so you can book your Mount Wolseley Hotel, Spa & Golf Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mount Wolseley Hotel, Spa & Country Club Hotel Tullow
- Mount Wolseley Hotel, Spa And Country Club
- Mount Wolseley Hotel Country
- Mount Wolseley Hotel, Spa & Golf Resort Tullow, Ireland - County Carlow