For the time being La Veranda is the poshest place to stay on Phu Quoc. Can't comment on the rooms, though the general appearance of the hotel was undeniably smart. One thing for parents to bear in mind - particularly those with younger kids like us - is that the hotel, particularly the pool area, is just not as well set up for families as the nearby Cassia Cottage (where we stayed). La Veranda looks like a place of couples.
The Pepper Tree itself was a relaxing restaurant that prepared tasty if not spectacular food. Like us, you might expect that the prices would be exorbitant. In fact, we were pleasantly surprised. 2,000,000 Dong (for 4 adults and 3 kids) was more than we paid for an evening meal anywhere else on the island but 100 USD in total didn't seem over the top. The fish is probably the best bet here: there's a good fresh selection that can be prepared anyway you like. But the kids were very happy with the pastas and pizzas too.
Where the restaurant really let's itself down is in service. This was reminiscent of lots of places on the island, but in an upmarket place like La Veranda you would hope for more. None of it was bad-tempered or unwilling; it was simply inept: confusion over what glasses were supposed to hold what liquid; main courses brought at different times; white wine brought instead of red (and then the red chilled after opening...). And so on. None of this would have mattered in most other places on Phu Quoc but in a place with delusions of grandeur like The Pepper Tree it is the sort of detail they need to sort.
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