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“This resort should not be open!”

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Long Beach Resort Phu Quoc
Ranked #6 of 15 Hotels in Duong To
New Prague, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This resort should not be open!”
Reviewed January 2, 2011

To the gentleman below: Are you sure you stayed here? I saw no one eating in the restaurant each night, I actually heard that during a powercut one night the guests walked out without paying because it was such a joke.

Right where to start. Well a 5 star resort should not sell suites if it doesn't actually have them for a start. I booked this place over Christmas well aware that a new opening was on the cards. However the suites aren't even built yet, they tried to fob me off by saying that the suite is exactly the same as a standard room, however I knew this to not be true. Bottom line is that they wanted to refund the difference between what I had pre-paid and their RATE CARD room charge for each night! I booked months in advance and I could have walked down the road and booked at 60% of the rate card cost online at an internet cafe. Eventually they conceded and refunded the difference I had paid and the online rate. They wanted however to do it after 'a couple of months' once they had got the money from Agoda'. Now their relationship with Agoda has nothing to do with me so that was refused point blank.

OK so where to start??:

Restaurant: refused on priciple to eat in here however spoke to other guests, an Australian family and a swedish/french couple, both groups described it as atrocious!. The breakfast were woeful, free coffee and tea but expect to pay for juices. No descriptions as to what the food was and a bizarre mix of about 2 asians thing, small sausages and then seafood soup? Was a bit strange and all luke warm. Oh there was some pineapple as well but only if you were there before about 8am.

Rooms: cannot fault these (see my conclusion), they are seemingly well built although the privacy of the bathrooms is questionable. They could do with more light in them. However the hotel describes the rooms as having flatscreen tc, DVD players, mini bar etc. Well it has none of these, it has a large older TV, no mini bar (our fridge was full of old fruit the last guest had clearly bought, no drinks or anything else). There is no DVD player. There is also NO WIFI or internet (the hotel told us that the internet to the island is problematic, however all other resorts had it working!)

Around the resort:
Pool - well its a nice pool, however for a hotel with a 171 guest capacity they should have more than 6 sun loungers! So don't expect to be sitting around the pool at all, there is also no bar/access to drinks at the pool area, its about 300/400 metres to the restaurant. Once you have crossed the swamp (Thats right! They have a massive swamp full of rubbish with a bridge over it in order for you to get to the beach! No doubt being the reason that the resort is Mossie Central!! ) you will come.to a nice sandy beach with pretty clear water, however the same goes for every other resort on long beach.
When we were there they were still building a reception (they used papers on the floor in a small room next to the restaurant, no complaints with this as they would try to check you in on the sofas but the actual reception is not built yet at all.) They were working throughout the day with chainsaws etc which was a bit annoying (the reason that we left for other beaches during the day), at the beach (as with the pool) they have a problem as there is again only 6 sun loungers.

Staff: apart from the attitude of the management (you paid for that however we only have this available, what is your problem??) the staff are great, although they don't really know their @ss from their elbow yet the attitude is correct there, they do struggle with english a bit though. But in truth I don't exactly speak Vietnamese, I would have thought a 4/5 star resort that looks to charge 500 dollars a day for a suite would have staff that spoke english better (especially on reception). Checking out took about 30 minutes as they seem to have lost two passports of the guest in front of me. Bottom line is that I had no issue with the staff. Even the builders would smile and say hello when you walked past.

Cost: BOOK ONLINE with Agoda, to avoid paying crazy money. They really do want to get their dollar out of you. 2 dollars for a small bottle of water is crazy as its about 20 cents elsewhere. Also they look to add on about 70% for tours etc, that other places on the island organise (e.g. 1 dive booked through the hotel is 85 dollars, or 45 dollars if you book directly with the dive company. Too much of a mark-up in my opinion). The restaurant is very overpriced compared to anywhere else on the Island.

Overall this is actually quite sad, because the resort has a lot of potential. It looks different and interesting however it also seems that the architects who build it have built it on behalf of someone who has no experience of running hotels/resorts. The staff lack training and its just simply not ready. Management just have a 'shrug and say so what' attitude towards it which will wind most people up. Not one person I spoke to there had anything positive to say, apart from the smiles of the staff and the way the resort looked. And I should actually mention Nick (vietnamese) the front of house manager who would let you use his laptop with 3g card and also will go out of his way to help enormously, he seems like he is certainly up against it though!

Bottom line is that the gentleman who has reviewed this and said he stayed for 10 days must have been staying somewhere else. It only opened on the 2st of December so it was a very fast review!

If you want to stay in a decent resort then go for La Vernda or similar, we had a very good dinner here and it has a good location.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank olidonog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
los angeles
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 30, 2010

I would like to share a wonderful experience with you travelers. I had been to many 4 and 5 stars hotels and Long Beach Resort is definitely earned its 4 starts. I think it will be a 5 start hotel in the very near future. There are rooms to improve but nothing major. What I dislike about the place is that it is 2 km from the center of town. Its beach is secluded. A few staffs of Long Beach are brand new but very friendly and their service is no dout a 5 stars service. The rooms were spacious and beautiful with detailed woods. We were all quite happy with the hotel. I later found out that the hotel were just openned a few days ago but we felt like the hotel had been openned a long time ago. The general manager was quite knowledgable and very friendly. The staffs eventhough were new to the work but went out of their ways to help us feel good about the place. For the 10 days, we tried many different foods from asian to western. over all, they have a good system and they will be up there with other 5 stars hotels in the future. definitely a thumb up.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thomasmn32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2008

We stayed at the Longbeach because we left our bookings late. Although we knew it was a soft opening were not aware of how incomplete the resort is at the moment. It is definately not a 5 star resort yet and shouldn't be advertising itself as one yet, but they are charging 5 star prices. The spa has not been built yet, there is only one resturant with very little choice and the wooden sunloungers had no soft cushions, and the staff are still being trained. These may sound like petty complaints, but when you pay for 5 star you expect to get most of the trimmings.

Having said that our stay was not unpleasant by any means. The room was beautiful and very comfortable. The staff, although very inexperienced, were very friendly and willing and will one day be a credit to the resort and definately contributed to our stay. The location is nice beacause it is away from the main resorts and hotels, but this does restrict your eating choices, especially after dark.

The lady who runs the hotel known to all as Miss Christy is a star. She understands the limitations and the visitors frustrations and even drove one unhappy guest to another hotel. She also gets a big thank you for managing to get us on a flight out even though the waiting list had over 70 people on it.

  • Liked — The Room
  • Disliked — Lack of facilities
  • Stayed January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Scamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 28, 2008

Long Beach Ancient Village- Phu Quoc Vietnam Jan 19-24, 2008
Just returned from a trip to Thailand, Cambodia and Vietnam.
The Long Beach Ancient Village resort on Phu Quoc exceeded our expectations. It has been in a sort of 'soft opening" mode for a period of time, and we were reluctant to book- even though I was in touch with their very capable manger Christy Gonzalez over a period of months prior to making the reservation through an agent in HCMC(Saigon). The property is very large with 9 beautiful brick/stone buildings and hand carved woods throughout. Several other buildings are being finished.There are many different koi ponds with lilly pads, tea houses, etc. betweeen the present accommodations,that make it feel very much like a village. There were however- never more than 8 guests or so- making it feel very peacful and serene.
Inside the rooms and suites are very spacious with beautiful hand carved wood doors, ceilngs, etc.. All amenities you would expect from a 4-5 star hotel anywhere- but keeping in mind that Phu Quoc is not well known, makes it startling.
The combination of Phillipine,and Vietnamese staff was very appropriate- and the service was really 6 star. No one could do enough for us- and we really felt in good hands. Christy and her
front desk staff( Grace was very kind- and extremely capable) just made the experience wonderful.
As mentioned - it is not complete- Palapas are being completed on the soft , clean sand beach ,where one walks to over a bridge from the beautiful pool ,past hundreds of tall pale pink lotus flowers. All the landscaping was well thought out- and is well cared for.
I could not recommend this property more highly- and when it is completed later this year- I am sure it will be 5 star bright- and full of guests. Hurry and get there now. It's a short inexpensive flight from HCMC- and having seen other 4-5 star properties on the island- it would be a mistake to not go to Long Beach Ancient Village.
Dolores and Wally Bujalski
Victor, New York- USA

  • Liked — The North Vietnamese styling, and the spaciousness of the suite
  • Disliked — A/C only on main floor and bedroom upstairs. Bath upstairs no fan or A/c
  • Stayed January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank DR09July2014b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 4, 2008

This place is a building site yet rather cynically it's room charges match those of a fully functioning five star resort. Avoid unless you get a substantial discount on their current quoted prices of $160 (which is very high for Vietnam). They will tell you there is no disturbance from building but beware. Unless of course you want to be surrounded by saws and hammering at the pool and beach and have nowhere comfortable to sit. Or if you want to be woken at 5am by building noise. Avoid this construction zone.

Stayed January 2008
Helpful?
1 Thank LondonKonichiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 2, 2008

Due for completion “early 2008” Ancient Village will provide long awaited competition for La Veranda in the five-star category. A change of ownership now sees an extensive upgrade taking place to the front building. The rest of this 111-room development has already taken shape. This seems to be a ‘spare no expense’ project led by some folks who love wood and have an eye for detail. Expensive imported timbers are everywhere, often intricately carved. The wooden tubs in the bathrooms are a triumph. Most of the two-storey development have rooms organised around their own courtyards and tasteful ponds. All this wood makes it a tad dark, and some could argue that this is a little Asia-by-numbers in its styling. Despite confusion over the ”soft opening”, MySherpa is confident that this will be a wonderful place when completed. Apart from everything else, it’s got its own brewery. How can it be bad? MySherpa will definitely be staying as soon as the doors open. |
[--]

Stayed November 2007
Helpful?
2 Thank MySherpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Long Beach Resort Phu Quoc

Property: Long Beach Resort Phu Quoc
Address: Cua Lap Hamlet, Duong To, Phu Quoc Island, Vietnam
Location: Vietnam > Kien Giang Province > Phu Quoc Island > Duong To
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Duong To
#4 Spa Hotel in Duong To
#4 Luxury Hotel in Duong To
#5 On the Beach Hotel in Duong To
Price Range (Based on Average Rates): $
Hotel Class:4 star — Long Beach Resort Phu Quoc 4*
Number of rooms: 72
Official Description (provided by the hotel):
Stretching along the pristine beach, Long Beach Resort with 72 rooms open in the first phase possesses a unique architecture of Vietnam traditional village. The resort offers a new standard of exclusive and bespoke indulgence. Our unbridled luxury with obvious attention to design, details and pure escapism making the resort stand out in the region. ... more   less 
Reservation Options:
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Also Known As:
Long Beach Resort Phu Quoc Phu Quoc Island, Vietnam

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