To the gentleman below: Are you sure you stayed here? I saw no one eating in the restaurant each night, I actually heard that during a powercut one night the guests walked out without paying because it was such a joke.
Right where to start. Well a 5 star resort should not sell suites if it doesn't actually have them for a start. I booked this place over Christmas well aware that a new opening was on the cards. However the suites aren't even built yet, they tried to fob me off by saying that the suite is exactly the same as a standard room, however I knew this to not be true. Bottom line is that they wanted to refund the difference between what I had pre-paid and their RATE CARD room charge for each night! I booked months in advance and I could have walked down the road and booked at 60% of the rate card cost online at an internet cafe. Eventually they conceded and refunded the difference I had paid and the online rate. They wanted however to do it after 'a couple of months' once they had got the money from Agoda'. Now their relationship with Agoda has nothing to do with me so that was refused point blank.
OK so where to start??:
Restaurant: refused on priciple to eat in here however spoke to other guests, an Australian family and a swedish/french couple, both groups described it as atrocious!. The breakfast were woeful, free coffee and tea but expect to pay for juices. No descriptions as to what the food was and a bizarre mix of about 2 asians thing, small sausages and then seafood soup? Was a bit strange and all luke warm. Oh there was some pineapple as well but only if you were there before about 8am.
Rooms: cannot fault these (see my conclusion), they are seemingly well built although the privacy of the bathrooms is questionable. They could do with more light in them. However the hotel describes the rooms as having flatscreen tc, DVD players, mini bar etc. Well it has none of these, it has a large older TV, no mini bar (our fridge was full of old fruit the last guest had clearly bought, no drinks or anything else). There is no DVD player. There is also NO WIFI or internet (the hotel told us that the internet to the island is problematic, however all other resorts had it working!)
Around the resort:
Pool - well its a nice pool, however for a hotel with a 171 guest capacity they should have more than 6 sun loungers! So don't expect to be sitting around the pool at all, there is also no bar/access to drinks at the pool area, its about 300/400 metres to the restaurant. Once you have crossed the swamp (Thats right! They have a massive swamp full of rubbish with a bridge over it in order for you to get to the beach! No doubt being the reason that the resort is Mossie Central!! ) you will come.to a nice sandy beach with pretty clear water, however the same goes for every other resort on long beach.
When we were there they were still building a reception (they used papers on the floor in a small room next to the restaurant, no complaints with this as they would try to check you in on the sofas but the actual reception is not built yet at all.) They were working throughout the day with chainsaws etc which was a bit annoying (the reason that we left for other beaches during the day), at the beach (as with the pool) they have a problem as there is again only 6 sun loungers.
Staff: apart from the attitude of the management (you paid for that however we only have this available, what is your problem??) the staff are great, although they don't really know their @ss from their elbow yet the attitude is correct there, they do struggle with english a bit though. But in truth I don't exactly speak Vietnamese, I would have thought a 4/5 star resort that looks to charge 500 dollars a day for a suite would have staff that spoke english better (especially on reception). Checking out took about 30 minutes as they seem to have lost two passports of the guest in front of me. Bottom line is that I had no issue with the staff. Even the builders would smile and say hello when you walked past.
Cost: BOOK ONLINE with Agoda, to avoid paying crazy money. They really do want to get their dollar out of you. 2 dollars for a small bottle of water is crazy as its about 20 cents elsewhere. Also they look to add on about 70% for tours etc, that other places on the island organise (e.g. 1 dive booked through the hotel is 85 dollars, or 45 dollars if you book directly with the dive company. Too much of a mark-up in my opinion). The restaurant is very overpriced compared to anywhere else on the Island.
Overall this is actually quite sad, because the resort has a lot of potential. It looks different and interesting however it also seems that the architects who build it have built it on behalf of someone who has no experience of running hotels/resorts. The staff lack training and its just simply not ready. Management just have a 'shrug and say so what' attitude towards it which will wind most people up. Not one person I spoke to there had anything positive to say, apart from the smiles of the staff and the way the resort looked. And I should actually mention Nick (vietnamese) the front of house manager who would let you use his laptop with 3g card and also will go out of his way to help enormously, he seems like he is certainly up against it though!
Bottom line is that the gentleman who has reviewed this and said he stayed for 10 days must have been staying somewhere else. It only opened on the 2st of December so it was a very fast review!
If you want to stay in a decent resort then go for La Vernda or similar, we had a very good dinner here and it has a good location.
- Official Description (provided by the hotel):
- Stretching along the pristine beach, Long Beach Resort with 72 rooms open in the first phase possesses a unique architecture of Vietnam traditional village. The resort offers a new standard of exclusive and bespoke indulgence. Our unbridled luxury with obvious attention to design, details and pure escapism making the resort stand out in the region. ... more less
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- Also Known As:
- Long Beach Resort Phu Quoc Phu Quoc Island, Vietnam