We stayed for 3 nights in November in the 2 bedroom beachfront luxury bungalow - there was nothing luxurious about it. There were a few positive points about this resort. To start with, it had great landscaping which was great for photos. The beachfront was also very broad so it never looked too crowded. From the beach and the beachfront bungalows, the sunset on a clear day was stunning (but you get that at any place on the western side of the island). The beds and the pillows in the room were reasonably comfortable for a good night's sleep. For these reasons, it was not "terrible".
However, the construction of the room was shoddy. The worst part was the leaking sinks. There were 2 sinks in the room, both of which leaked terribly. When we mentioned it to them, they seem aware of the issue and explained it was due to a design flaw and could not be fixed, not while we were there. It appeared to be a problem not only for us, but a number of bungalows. For a 4-star resort, we could not understand how they could allow guest to stay in a room with such a fundamental problem, not to mention this was supposed to be a "luxury bungalow".
Another big problem was the door to the veranda that could not be secured. It was so misaligned that a gentle tug at the rusted door handle from the outside could easily open the door even when locked. In the "2nd bedroom", there was only a shower curtain on a thin string as an excuse for a curtain. By the way, it was not really 2 bedrooms. The whole bungalow was rather big so they just cordoned off an area to make it a separate "bedroom". The list flaws goes on - gaps in the door, cracked mirror frame, missing trimmings on bathroom pillars, etc.
The food in the restaurant was mediocre and had very limited seafood on offer, which was what Phu Quoc is famous for. Other services in the hotel was also rather sparing - no map of the island for guest, no hotel map, pool was not too clean either.
With the choices available on the island, consider somewhere else.
- Official Description (provided by the hotel):
- Eden Resort Phu Quoc lies on the Western coast of Phu Quoc Island, only moments from the white sand beaches and Turquoise Ocean. Lush tropical gardens surround the breathtaking infinity pool and you'll be just steps from the blissful private beach and surrounding forest and mountains. Truly unwind at the on-site Deluxe Spa with open air pavilions on the winding river that circles the resort. These definitely will bring to our guest exceptional services of a prestigious brand. ... more less
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- Also Known As:
- Eden Hotel Duong To
- Eden Resort Phu Quoc Island, Vietnam