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Eden Resort
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Reviews (635)
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349 - 354 of 635 reviews
Reviewed January 23, 2013

Hotel is located about 30-45 minutes away from the current airport and it’s about 20 minutes from the main attractions i.e Night Market. Simson's liquor factory/tour is only 2 minutes away.

Fast check in. Large rooms with all the modern amenities + a balcony. Bathrooms window are facing the hallway so there’s a reek of sewage in the hallway.

Staff- very friendly, but also very soft spoken.

Nice pool with a picturesque sun set. The hot tub is barely hot. Clean beach with lounge chairs + umbrellas.

Restaurant- we only ate breakfast here. Nice selection of American + Vietnamese cuisines.

Public Area-Nice landscape, but it’s very dark at night. The floor is very slippery.

Construction- the hotel is expanding so beware of the noise. Make sure you ask for a room not facing construction area. The expansion looks like it would include beach front bungalows and an ocean view bar.

  • Stayed: October 2012, traveled as a couple
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Thank tantam0unt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tri N, Manager at Eden Resort, responded to this reviewResponded February 9, 2013

Dear tantamount,
Thank you for your sharing of your experience with Tripadvisor community about Eden Resort.
We would like to update you with some information as the followings:
- Scince new airport opened on Dec.14 2013, it takes only 10' to drive to Eden Resort from the airport
- We ve just installed new solar water heaters to ensure enough hot water for all guests even in cloudy days and at same time consume less energy which help to save our green environment
- We do apologize for the inconvenience caused by the noise of the construction of expanding site, but it has come to an end by early February. Noise-free site as a resort should be has returned to Eden Resort.

We highly apprecciate your comments and try everyday to improve our services up to your expectation. We do hope to have a chance to welcome you again at Eden resort on the next time you come to Viet Nam.

Regards,
Terry Nguyen
GM-Eden Resort Phu Quoc VN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

First of all the pictures are so old it is a completely inaccurate reflection of the property.
Unfortunately there wasn't one aspect of this place that made it worth while- horrible rooms, loud construction and the worst customer service I had ever experienced.
Similarly to other reviewers, we were awoken at 7:30am by construction. We asked to change rooms because it lasted all day and was quite unbearable, we were told they were sold out - which was completely untrue As we witnessed walk up customers receive rooms more than once.
Furthermore we asked to speak with the manager every day of our stay as there were constant problems ranging from no wifi ( which is advertised) to no- one being able to understand us trying to order a bottle of water. Every day we were told he was not on site that day.
We can adapt to most situations and have patiences with other cultures and languages, the problem here was that no attempts were made to ever satisfy the guest - it was a kind of ' too bad, you've already paid ' take what you got kind of attitude.
The value is not present at this hotel at all, please do yourself a favour and learn from our mistake!

  • Stayed: January 2013, traveled as a couple
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1  Thank Tamtam6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tri N, Manager at Eden Resort, responded to this reviewResponded February 9, 2013

Dear Tamtam6,
Thank you for your critical comment on our service during your stay in Eden Resort.
We understood how agitating you felt such annoying sound of construction works, though We had tried our best to limit as much as. We do apologize for the inconvenience which made you vacation less satisfied than expectation.
Fortunately, we would like to inform you that the construction has finished by early of February, there will be no noise in the site as before, the wifi connection is much improved throughout the resort by the installation of new device of latest technology, and above all, our newly recruited staffs who are more communicative, attentive and proffestional will ensure good sevice as it should be.
Once again, thank you for your kind comment which will help us to review and improve our sevice. We do hope to have another chance to serve you again, win back your confidence in our service and make your "mistake" forgettable
Regards,
Terry Nguyen
GM-Eden Resort Phu Quoc VN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

a good resort on the edge of duong dong. they are building a knew part of the hotel so makesure u stay away from this section. Swim pool bungalows r very good...great size an good bathrooms v clean too. swimming pool is great size beach v pleasant to relax on. Breakfast is very good and much to choose from. Only downsides are the gym is very basic and the food in the evenings is average to decent nothing spectacular

  • Stayed: January 2013, traveled as a couple
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Thank ash f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tri N, Manager at Eden Resort, responded to this reviewResponded February 12, 2013

Dear Ash f,
We are happy that you enjoy your stay at highly appreciated our service at Eden Resort Phu Quoc Island. We'd like to inform you that our new Chef will serve you with authentic Vietnamese cuisine with a wide selection of specific dishes from 3 regions of Viet Nam.
We hope to welcome you again at Eden Resort next time you visit Phu Quoc Island.
Regards,
Terry Nguyen
GM-Eden Resort Phu Quoc VN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2013

We booked this resort due to there not being much available during our last minute trip so we knew there would be building work and luckily the noise couldn't be heard from our room. In saying that we were in the main building so we had people above us, this meant that we could hear them clear as day, unfortunately they had a baby with the loudest cry we've ever heard and we could hear them shouting and stomping about! I did ask whether they could move us elsewhere but they said they'ed have a word, it didn't really help. I know these things can't be helped but it wasn't ideal as we go to bed early and rise early.
The place itself was nice, the grounds are good and the beach ok but its a busier area than elsewhere on the island, the staff are very friendly and the service was good, although on one lazy night we tried to order room service which took around 10 minutes while they bounced us from person to person.
You are in good proximity to the town here and its very easy to hire a scooter, we tried to get cheaper scooter here but the going rate seemed to be 200,000 ($10USD).
For the last few days of our trip we stayed at another resort that was more expensive but actually had a proper private beach and was much quieter. This location is good for exploring south of the Island and the town.

Room Tip: Try and get a villa if there is one, as the walls are paper thin in the main building!
  • Stayed: January 2013, traveled as a couple
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Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tri N, Manager at Eden Resort, responded to this reviewResponded February 12, 2013

Dear Red Wason,
Thank you for your at Eden Resort Phu Quoc Island.
We are sorry that inconvenience happened during your stay at Eden Resort.
Please be informed that the construction is over, and we have done some work to make all guest rooms sound-proof to ensure good sleep to all our valued guests. Our new trained-staffs with fairly good English who are more communicative, attentive and proffessional, will surely offer you with better and more satisfactory services.
We hope to welcome you again at Eden Resort to see our changes next time you visit Phu Quoc Island.
Regards,
Terry Nguyen
GM-Eden Resort Phu Quoc VN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2013

I stayed at the Eden resort from the 7th to the 11th of January. As I arrived I noticed a big building under construction. The concierge gave me the key of the room and as I got in (room 204) I realized that in front of the room there were a real very noisy building yard. Cold saws, hammers and so on...surely not an "Eden"!!
I ask the manager to change my room because it was impossible to relax. He told me that the resort was fully booked, but in two days ( the 9th) he would have changed my room. In the meantime he assured me that the day after the works woul have started at 10 am instead of 9.30 am.
Well, the day after works started at 7.50 am and I had my room changed just for the last night. The manager ( who evidently lied to me several times) was always nowhere to be found, and the personnel can't speak english.
If you are looking for relax don't go to Eden resort or assure you in advance that your room is not in the building yard side. The manager won't help you and he will lie to you just waiting for your check out.

  • Stayed: January 2013, traveled with friends
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2  Thank akuve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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