What a pity about a hotel in a nice location and with staff that are working like crazy to keep up with the guests' demands to have a management who cares only about milking away more money from the guests...
The first two days of our 5 day vacation were ruined by the hotel's attitude: fridge in the room not working...shower only with HOT water, yes, HOT with 43 degrees...it took them two days to fix it and an entire afternoon with maintenance people in and out of our room and us complaining to the reception. The totally passive and "I could not care less" attitude of the receptionist and the fact that they offered us rooms with exactly the feature we DID NOT want (up the hill or at the end of stairs, where my pregnant wife could not easily reach), made us decide we want to leave on the 4th day instead of the 6th. Their reaction to make up for two (plus two) dissatisfied guests: to insist on our upfront payment and claim the entire amount!!
When we said that this is for a no showing up fee, they started blaming the booking website from where we made our reservation and the fact that they would have to pay the commission anyway and why should they do so. Why?? Perhaps because it's their problem if they can't deliver what they claim? Perhaps because they did not care at all about my pregnant wife and the hussle they were causing? Perhaps because they are just used to groups of families who are just happy with the free ice cream and pop corn to the kids?
Let alone that the wi-fi was never working, even right at the reception.
Let alone the war every morning at the breakfast buffet where you had people stepping on each other just to get a glass of juice or coffee and then squeeze each other in a BF space about 1/3rd of the proper space the amount of people should have.
And as the cherry on the top? The hotel charges its own guests for the beach umbrellas and sunbeds!!
I expected an entire year to spend a relaxing vacation and thanks to Dolphin Bay's management tactics, I preferred to get back to boiling Athens already on the 2nd day.
If you are looking for a hotel that respects your money and preference, then look for something else.
- Official Description (provided by the hotel):
- Dolphin Bay Hotel is an elegant, relaxing and classically beautiful 4* hotel, built amphitheatrically in the traditional Cycladic architectural style, will impress you with its multi-level architecture, its natural stone structures and its typical Aegean blue and white color scheme.Located in the large gulf of Galissas only 7km from the capital of the island the stunning medieval Ermoupolis, overlooks the largest and most well organized sandy beach of the island awarded with Blue Flag by E.U. All rooms are beautifully decorated and have private terraces or balconies, A/C, direct dial telephone, color satellite TV, radio channels, fridge, safety deposit box, hairdryer.Friendly service, tranquil surroundings and excellent quality are the secrets of the success of Dolphin Bay’s Food and Beverage departments, large selections and unique tastes at the Breakfast and Dinner Buffets at the Posidonia Restaurant, daily Greek traditional and Mediterranean cuisine at Cavos beach Tavern with its great sea view, if you love exotic cocktails you can relax at our large size swimming pool, while enjoying a nice and refreshing drink by visiting the Day & Night pool bar and enjoy your evening coffee or drink at the Ermoupolis bar. It is a perfect base for a relaxing holiday and exploring the attractions of the Island. Serves also as an excellent GATEWAY towards other Islands of The Aegean Sea as Mykonos, Paros, Naxos, Ios and Santorin. A unique combination of a warm atmosphere and high standards of service, in our hotel every last detail is carefully designed to please our guests and you will find everything that is required to make your holidays in Syros a wonderful experience and you’ll love us for it. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, TripOnline SA, Cancelon and HotelQuickly so you can book your Dolphin Bay Family Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.