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“The Galley Lives Up to Its Reputaion” 5 of 5 bubbles
Review of The Galley of Lorne Inn

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The Galley of Lorne Inn
Ranked #1 of 2 Ardfern B&B and Inns
Certificate of Excellence
GreenLeadersBronze level
Oswestry, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The Galley Lives Up to Its Reputaion”
5 of 5 bubbles Reviewed July 2, 2013

This year we decided to stay at a series of small boutique style inns on the west coast of Scotland, The first was the Galley of Lorne.

From the first contact with the hotel the service was professional which complemented the website, which is so informative.

We arrived mid afternoon rang the bell and was greeted by a pleasant member of staff who showed us to our room (Uist) and explained all that was required before leaving us to our devices.

As we were out all day we decided to eat every evening at the Galley, so we had five meals during our stay. All the meals were of good quality, and the service was also good. From previous submissions on the Galley service was said to be sometimes slow. We only experienced this once as this particular evening proved to be a lot busier than the bookings indicated and the galley were caught a little short, everyone including ourselves appeared to leave the restaurant happy, the staff pulled all the stops out with the owner assisting serving to help the staff.(After all we were on holiday and what else would we be doing?)

We ate in the restaurant every evening (with lovely views across the loch) but should you wish, there is always the option to eat with the locals in the bar or weather permitting out on the decking with similar views to the restaurant.

Andrew the owner was always attentive and ensuring that our stay was to our satisfaction. We had no qualms about the Galley but should there be an issue we are sure that the best way would be to speak to Andrew or a member of staff who would be more than willing to assist, rather than leave unhappy and complain later!!

Returning to the rooms, our room was slightly on the small side for a stay of five nights but with a good sized bathroom the room and bathroom were clean tidy and well serviced each day. Good quality soaps etc were available together with tea and coffee making facilities and a flat screen TV. If we were to criticize, there was too much storage space for clothes, as others have said, maybe a chair to replace one of the chest of draws could be an improvement, but this is only detail.

From the start of the booking process the Galley gave the impression of a well run establishment. This was maintained throughout our stay. Of the three inns we stayed at during our holiday the Galley came out top and we agreed one that we would return to in the future.

Room Tip: All rooms are quiet and well away from the other potential noise areas of the inn traffic noise is n...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank llangolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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678 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • English first
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English first
Stafford
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

Having read all the reviews on the Galley of Lorne our expectations were high and we were certainly not disappointed. A clean, comfortable room and en-suite. We stayed in the Arran room which had good views over the loch. Spacious restaurant, comfortable dining and excellent food. The owner and his staff were welcoming, helpful and friendly. A good atmosphere in the bar. All-round a very pleasant place to stay and we would certainly go there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pa58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed June 22, 2013

Staying in a cottage nearby, we decided to dine at the Galley of Lorne on several occasions for its convenience and the guarantee of a good meal, well presented. We ate there for 3 dinners and a lunch. On the first occasion we arrived somewhat dishevelled having driven 400 miles from home and then cycled 4 miles from our rented cottage to the Galley where we were greeted with pleasure and seated in the dining room. Every other occasion we visited we received the same warm welcome, good food and pleasant company. All staff were attentive, our order was taken promptly and each course was served in a timely manner. Andrew took care to ensure we were satisfied with each course. We were in the area 12 months ago and received equally good service, hence our confident return to the Galley of Lorne. Brian & Helen Allen, Staffordshire

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinross, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed June 20, 2013

Just back from an evening meal. When we come to stay near Ardfern we have always enjoyed our night out and meal at this hotel. We were very disappointed with the quality of food and the service. The food was not hot, it was also a very poor standard. We also ordered more wine and it never appeared. Our coffee was served with it spilled into the saucers and our mint chocolate floating in it. We were asked obviously by the owner if we enjoyed our meal, we said it was fine as we are not in the habit of causing a fuss in a restaurant. We will obviously not be back. We felt totally ripped off.
Not to be repeated.

Willie & Christine

  • Stayed June 2013
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
Helpful?
10 Thank Willie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galley_of_Lorne, Owner at The Galley of Lorne Inn, responded to this review, June 21, 2013
For reasons that will be come abundantly apparent we wanted this review to be removed, but at present Tripadvisor have only advised that we respond. We wholeheartedly hope that the Tripadvisor community see this review for exactly what it is, a totally shambolic, ill constructed, almost comical review.

Why is it on the very few occasions that someone writes a bad review on Tripadvisor about our establishment, it soon transpires that we were not even given the chance to address their now apparent disappointment whilst they were here?

You have clearly stated “We were asked by the owner if we enjoyed our meal, we said it was fine as we are not in the habit of causing a fuss in a restaurant”. I apologise profusely for not being a mind reader. I didn’t realise this was a prerequisite of owning a hotel.

I spoke to the both of you on three different occasions that evening. It is completely incomprehensible that you could not discuss these things with me at the time, but almost immediately thereafter leaving posted a review on Tripadvisor. I am very approachable indeed, as you well know, as we chatted about things outside of your meal during the course of the evening too. To then post a review of this nature is simply cowardice in the extreme.

Three questions come to mind immediately.

1. When will I / we ever know of someone’s dissatisfaction, if it is not communicated to either myself or my staff? If someone is dissatisfied I want to know right there, right then and manage it appropriately. If you were not comfortable discussing this with me in the restaurant, then you should have asked to talk to me in a more private area. How are we ever going to improve if we are not told of the problem in the first place?

2. If you’re not one to make a fuss (as you state in your review), why have you done exactly that and created a humongous fuss and heartache for ourselves by submitting this review?

3. What is the driving force behind leaving such a review, when you have stated that on all the other occasions you have visited our establishment you have thoroughly enjoyed your meal and yet I fail to find a five star review (or any other star for that fact) for any of the other occasions that you visited and were completely satisfied? That is a testament more to the character of the person writing the review, than the establishment itself.

On the night you were here we served 47 meals. My staff and I were under the impression that we had a great night and that everyone went away satisfied, which is ordinarily the case, hence why we have such a high Tripadvisor rating.

I personally cannot believe the temerity of someone who can chastise an establishment in a public forum, have said to my face that everything was fine (on more than one occasion), not given us a chance to address anything, believes that a hotel owner should be a mind reader and then admits that they never said anything whilst they were here is nothing short of ludicrous and hysterical. I am almost lost for words to describe how ridiculous this looks.

We are a husband and wife team with two small children whose life and blood is this business in a very difficult economic climate, where such flagrant and callous ill conceived gestures can be most damaging to a business and our livelihood.

We had a long meeting today with all of our staff, to discuss this review. Whilst we are going to address the comments you have made, to ensure to the best of our ability they are not repeated, it became abundantly clear that every member of staff came to the same conclusion; that it is completely farcical that someone can ravage a business on a forum like Tripadvisor and in the same breath admit that they never told us at any point there was actually a problem, or ever gave us a chance to address the now apparent problem.

It’s simply mindboggling ! .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

We thought that the Galley of Lorne was delightful. We found it online by mistake, because we were searching for dog friendly accommodation on our way up to Skye. Ardfern is not exactly on the way, but we were really please with how things turned out.

Firstly, the location is stunning. We had one of the end rooms facing the water and the view from the bedroom was so amazing that we took the same picture at various different times of day just so see how the reflections off the water varied. The same view is available from the excellent beer garden at the back of the pub and Freddie (our dog) enjoyed the walk down through the reeds. Freddie (who would write her own review if her paws didn't foul the keyboard) also loved the walk from the pub out of the village, down onto the waterside and sand/mud...

Our room was good - clean throughout and with a brand new bathroom (including a fancy bath, which we liked). There was plenty of space, which is important when you have enough bags to open a pet shop.

We ate and drank in the Galley bar, because the restaurant is dog free. But we would have chosen to do so anyway - the bar has a bit more atmosphere and buzz. We thought that the food was really good. We have read the previous review about bad fish and chips and disagree - we had the same dish and thought it was great actually. We also ate there for two dinners and two breakfasts and they were consistently good. The beer is well kept and tasty. I thought that the Galley of Lorne bitter was a very nice drop; the whisky list is good (this is Scotland) but not amazing.

In terms of dog friendliness, they were very good. This is not a "special interest" dog pub (dog owners will know what I mean), but there were lots of smiles and cuddles for Freddie! The only place that dogs can't go is the dining room and the bar attached to it, but we preferred the public bar anyway. One morning Freddie objected to being left in the room for breakfast, so they set us up with a table in the (closed) bar that we could take the dog into.

So on the whole were we're really please. We are not generally easy to please - typical London types who think that everything is better in Chelsea. This is not a five star establishment but does not pretend to be; what it is, it does really well and we loved it.

M&K&F

Room Tip: End rooms have the best view out over the water (but may be less private)
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

We were staying just a few miles up the road and decided to visit for a bar lunch. Our lunch was superb, and the lass from Newcastle was so enthusiastic and helpful that we booked for dinner... The view from the restaurant was lovely and once again we were impressed by the great service and wonderful food. So nice, also, to see the owner speak to all his diners without being intrusive. I just hope that this review doesn't make the Galley so popular that when we next want to visit the area we can't get a room here!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed June 15, 2013

On holiday in Mid Argyll we enjoyed a visit to this hotel last year so much so that we called again this past week for a bar meal!
The table men illustrated an enticing looking meal of Fish and Chips!
Having ordered this was nothing like what was described on the Menu!
The fish covered in batter looked as if it was cooked from frozen and it was raw in part!
The little bit that i ate was tasteless and it was not like the breaded fish that was described on the table menu.
The side salad was not fresh and the chips with skins on looked as they were not appetizing either!
Having mentioned to the waitress that this dish was not up to expectations we will certainly not be back!
This will not put us off visiting Ardfern in the future however we will give this establishment a wide berth!
Sadly from our experience we felt ripped off!

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank w v g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galley_of_Lorne, Owner at The Galley of Lorne Inn, responded to this review, June 19, 2013
Given that it has been four days since I wrote to you personally to first of all apologise, but to request some further information of your experience, unfortunately it seems that the preferred option is to remain behind your anonymity and choose not to respond to my email.

Nevertheless, I have spoken in depth with our member of staff Beverley who recounts clearly the details of your lunchtime visit. Her recollection is clear in that she remembers you stating that the lunchtime fish 'n' chip special was not as per the picture on our menu.

Firstly we would like to state that you were asked on two separate occasions whether you were happy with your meal. On both occasions you replied that you were. This was further confirmed in our minds by the fact that you ate practically all your meal and not ate very little as per your review.

We find it most astonishing that you mentioned that it wasn't exactly as it was shown in the picture. The picture quite clearly shows a 'battered' fish, homemade chips, side salad, mushy peas and tartare sauce. That is exactly what was served, so no misrepresentation was made at all. Nowhere does it mention or show that the fish is 'breaded' as opposed to 'battered'.

Many establishment use stock shots to purvey the meal in question. Have you ever seen at any restaurant a picture of a dish, ordered it and was presented in the minutest detail exactly as per the picture? If this was the case then McDonalds, Burger King and KFC, not to mention every other food retail outlet from an Inn like ourselves to a Michelin starred restaurant would be sued for misrepresentation.

Our fish is fresh. If there was a problem then you should have highlighted this at the time and not brought this to our attention via the anonymity afforded by Tripadvisor, and you certainly shouldn't have said everything was fine on the two occasions you were asked, if that in your opinion it wasn't the case. We would have much preferred to have dealt with your apparent grievance face to face and dealt with your apparent issues there and then as opposed to hiding behind anonymity and only sharing your grievance via a public domain.

The cost of the 'catch of the day', homemade chips, side salad, mushy peas and tartare sauce was and still is exceptional value at £7.50. You couldn't even buy a fish 'n' chips takeaway in a box from a chip shop in Oban for that price, let alone be afforded waitress service, served on a plate with cutlery, sat down in our establishment and have a waitress ask you on two occasions if everything was alright.

It is a shame that you intend to give our establishment a wide berth in the future. As you can see from our reviews the vast majority are exceedingly happy and I am glad to say that we have received an award of excellence for the third consecutive year from Tripadvisor.

If only you were prepared to communicate effectively at the time or even ask for me in person, it would most certainly have saved you the bother of leaving such a review, for me spending time responding to your inaccurate version of events and writing an email to you which you did not have the courtesy to respond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Galley of Lorne Inn

Property: The Galley of Lorne Inn
Address: Ardfern by Lochgilphead, Ardfern PA31 8QN, Scotland
Location: United Kingdom > Scotland > Argyll and Bute > Ardfern
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Ardfern
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Galley of Lorne Inn 3.5*
Number of rooms: 7
Official Description (provided by the hotel):
The Galley of Lorne Inn is a 17th Century Drover's Inn and country retreat situated in the picturesque village of Ardfern which nestles among the hills beside Loch Craignish. This beautiful corner of Argyll has long been a favourite for yachtsmen, artists and those who appreciate beauty, wildness plus the good things in life. ... more   less 
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Also Known As:
The Galley Of Lorne Hotel Ardfern

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