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“special and the best hotel we ever had!!!”

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Family & Wellness Hotel Shandranj
Ranked #2 of 8 Hotels in Tesero
Certificate of Excellence
Reviewed July 23, 2012

last year ,my husband had a very bad ski-accident !!It was the last day of our holiday and we were already checked out.The staff,receptionist and EVELINE and Alberto carried for our family and did everthing to help us,We had a beautiful and very nice vacantion and were this year again there with all the family and this time we enjoyed the wellness and it was SUPER,Thank you Eveline and co it's always a pleasure to come to Tesero !! For us , after the 6-th stay , it's still a perfect hotel , it's like coming home !! Jan , Sonja & kids Van Langendonck

  • Stayed: April 2012, traveled with family
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Thank Sonja D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded August 24, 2012

Dear Sonja D!
Many thanks for your opinion concerning your stay in our house: We appreciate very much!
We are always very happy when you come back with your marvellous family: it's a big fest for all of us.
A big kiss to you all.
We are waiting for your next holiday in Hotel Shandranj
Evelyn and Team Shandranj

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16 - 22 of 1,012 reviews

Reviewed February 19, 2012

I spent in this hotel my winter holiday .I can say that was beautiful and unforgettable time for me and for my family.I can't forget this friendly atmosphere and the staff who was very professional and friendly for everybody.Everything was perfect and ideal!
But always the most important are people.I'm impressed by the staff of Shandranj Hotel.I'm impressed by Dolomites and the Italy music.This excelent atmosphere warmed my heart.
I recommend this hotel for everybody .

Room Tip: Suites are ideal for families
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  • Stayed: February 2012, traveled with family
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1  Thank 686Mariola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded May 1, 2012

Dear 686Mariola,
many thanks for your review.
We are very happy of your plaesant stay in Hotel Shandranj.
Waiting for you next winter: there are many other excursion that you would have the opportunity to appreciate!
Evelyn and Team Shandranj

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Reviewed September 10, 2011

We were in Tesero for a cultural event and chose the hotel based on its convenient location. This is a big hotel with all the advantages and disadvantages that go with the size. I would've loved an all wood decor in the room (a "superior") and was disappointed with the old & drab furnishings, dated bathroom with peeling wall above the shower (I had just stayed in a fantastic 4 star in Sicily with top of the line shower and jacuzzi), and tired carpet (it smelled as if they used a ton of fabric deodorant on it). Online the suites look as if they do offer a newer look, so I hope the rest of the rooms will eventually follow. As of now, I would not go back. Also, although the hotel is in the mountains and the staff insists it's quiet, the room was badly sound proofed and noisy just on account of the kids waking up and going to bed in screaming fits every day (forget going to bed early or sleeping late).
However, I want to mention that all of the staff we encountered (including the cleaning staff) were hard working, helpful and friendly.

  • Stayed: September 2011, traveled with family
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Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded October 30, 2012

Dear Debra,
we are so sorry, that your holiday at Hotel Shandranj, was not in line with your expectation.
Our guest usually love the fantastic location of our house and appreciate the high level of the service we are able to provide. All our staff is professional and nice to our guest.
It's true: we are a big house, but the atmosphere you can have is really great.
We have new very nice suites as well as very simply rooms.
The price in the simply rooms is very competitive, but with a small extra charge our guest are able to get the suites.
We are now planning a complete renovation of a big part of our rooms: for next summer we will propose our new fantastic rooms.
Every year we spend a lot of money to renovate a part of our house: for sure you will remember our marvellous panorama restaurant as well as our beauty.
Thanks for your suggest and if you will give us another chance, we will appreciate it
Best regard
Evelyn & Team Shandranj

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Reviewed July 20, 2011

Sorry for the short review. This hotel is wortht to stay in! Travellers who are looking for convenient and relaxed vacations are welcome! Fresh Alpine air will make your head clear. Skiing facilities are also fine.

  • Stayed: February 2011, traveled as a couple
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Thank pashtet81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded August 25, 2012

Dear Pashtet81,
we are very happy, that you stay in our house was pleasent and perfect.
Waiting for you again
Best regard
Evelyn & Shandranj Team

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Reviewed June 5, 2011

I won't even try to list what was sub standard but it was a terrible experience. What shocked us most was the total lack of client friendliness and the fact you had to pay extra for everything.
I can't even begin to describe how truely awfull our stay has been and we won't ever go back there again.

Room Tip: look for another hotel
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  • Stayed: March 2011, traveled with family
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5  Thank maisondelarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded June 12, 2011

Dear Guest,
Your review leaves us baffled.
Unfortunately there are no elements that allow us to reply to your opinion, but respect it.
We doubt whether you have reviewed another hotel: as you can see, many loyal guests return several times during the year.
We are really confused from your words. We regret to perceive anger in few, terrible rows.
If you wish, we would appreciate to discuss with you every step of your dissatisfaction.
We invite you to come back to our house, giving us the opportunity to recapture you again!
Evelyn & Team Shandranj

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Reviewed February 26, 2011

Very nice hotel. Charming and friendly staff. Very good and varied board. Nice wellness activity.

  • Stayed: February 2011, traveled with family
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Thank Krzysztof_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded May 20, 2011

Dear Mr. Drzystof,
Many, many thanks.
We enjoy your opinion about our house and are very happy that your had a pleasant stay.
We wait for you again!
Waiting for you soon
Evelyn & Team Shandranj

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Reviewed February 7, 2011

We have just come back from this warm, welcoming and family friendly hotel. The room was perfect and clean ("Latemar"), the pool and sauna area relaxing, mini-club for the kids excellent but what is really unforgettable is the friendly, fun and service-minded staff at this lovely hotel...and what else? The food in the restaurant is simply amazing!

  • Stayed: February 2011, traveled with family
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Thank Ulrika_Fabio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelTrentino, Direttore at Family & Wellness Hotel Shandranj, responded to this reviewResponded May 20, 2011

Dear Guest,
thanks for the enthusiastic review!
We are very happy that your holiday was up to your expectations.
It will be a pleasure to welcome you again in our house for your next holiday in Italy!
A warm greeting from Italy.
Evelyn & Team Shandranj

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Additional Information about Family & Wellness Hotel Shandranj

Address: Localita Stava 36, 38038 Tesero, Italy
Location: Italy > Trentino-Alto Adige > Province of Trento > Tesero
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Tesero
Price Range: $123 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Family & Wellness Hotel Shandranj 4*
Number of rooms: 80
Official Description (provided by the hotel):
Family & Wellness Hotel Shandranj is located in Val di Fiemme, nestled in the picturesque Val di Stava. Ideal sport and relax holiday destination for family, in winter as well as in summer. Close to the ski lifts of the Ski Center Latemar Pampeago - Obereggen and cross-country trails of Lavaze or Lago di Tesero, for children and adult ski holiday in Trentino. Holidays in the mountains with family-friendly activities, walking, hiking, trekking, mountain biking, rafting in Val di Fiemme. Relaxation and wellness at the spa and wellness center with saunas and massages to suit all tastes. Gourmet and tasting holiday with typical cuisine of Trentino - Val di Fiemme, with tasty and traditional dishes. Always available gluten-free food and special food for intolerances. ... more   less 
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