The behavior of the staff was unacceptable, they were extremely rude. Only the lady on the reception, who was the only Cypriot employee, and a waiter were friendly.
Also we called the reception and asked for some toilet paper and they said they would send the maid. We went at the hotel's cafe and returned after 2 hours and they had not brought us anything.
We booked a room for six adults and there was one double bed, two single beds and a double sofa-bed in the room. When we saw the sofa-bed we thought that it a prank, nobody could sleep on that thing. The springs were destroyed and the only thing that was preventing the thin sponge from falling were two long sticks.
Also we had an incident with the manager.
We had ordered a steak and there was blood inside the meat. The manager was discussing with some guests in the table next to us (about the terrible behavior of a waitress) for nearly 30 minutes. We showed respect and did not interrupt their discussion. When he finished we called him and told him what the problem was and what he did about it was that he made an ironic joke told us that he would return in a while and left.
We were waiting for him for 30 minutes and so we told to that rude waitress to call him. She went inside and we had to wait for another 30 minutes. Then another waiter came and we told him to call the manager and he said that he didn't know where he was (such an idiotic excuse). After all that time the manager still didn't come and someone from our table went to his office. Our friend was explaining the situation and all the manager was doing was that he was laughing and finally said that he was going to remove the stake from our bill.
Our friend explained that this was not about the money and that we were just expecting an apology. He never apologized. Such a "great" manager. For us the blood was not that big of an issue but the manager's behavior was absolutely terrible.
Overall the hotel is wonderful and the rooms are clean. Such a shame that the bad staff and service destroys everything.
- Official Description (provided by the hotel):
- Renovated and upgraded in terms of quality the hotel offers 123 double rooms, 6 studios (designed to accommodate also people with special needs), 15 four-bed family suites, 10 executive suites, one presidential and one honeymoon suite. Rodon Hotel is famous for its hospitality as well as for its traditional and tasty food, delicious fruits and home-made sweets. The HACCP and ISO9001 certifications awarded to the Hotel guarantee the quality and safety of its products and services. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Hotels.com and TripOnline SA so you can book your Rodon Mount Hotel and Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Rodon Mount Hotel Agros