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Reviewed January 8, 2021 via mobile

I rarely write bad reviews especially in these tough times but the way we were treated at the Butterfly Hotel is to be flagged.

I chose this hotel as it is close to the airport and we were transiting via Barbados to a smaller island.

We showed up in the evening understanding we would be quarantined for the 24 hours we were to stay in Barbados; this was totally fine.

Unfortunately, we were welcomed by a very rude evening front desk person who would not take the time to explain the hotel’s exact protocol. When we asked to get more explanations we were told to go to our room immediately! We felt threatened by the tone and flabbergasted by the attitude. We left the following day.

As far the hotel is concerned, it is old badly-maintained and clean enough not to run away.

Never again. There are enough affordable hotels in the great island of Barbados not to subject yourself to this appalling place.

Date of stay: January 2021
Trip type: Traveled with friends
1  Thank FNANY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded January 11, 2021

Dear FNANY, during the global C19 pandemic we are operating under strict protocols, including reducing contact at check in. We give a welcome package with fully detailed information on procedures plus guests are invited to call back to Front Desk after going to their rooms for quarantine. Unfortunately, some guests want to stay in the lobby and chat which is not allowed under protocols for our staff safety. I do hope you stay safe in your future travels. Mark Kent, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2021

We were on the first flight out of the UK after the November lockdown for our second stay at BB, absolutely love it and the lane pool is awesome!
The covid regs are a pain the A. alas , needs must, it's something you have to put up with for 72 hours, we were allocated a room with an ocean view and above the designated sunbathing area, please avail yourself of the rules before coming, the staff were brilliant, room service of food and drink, they also organised a grocery delivery, I called reception at 07.40 with a list, had a knock on the door at 08.20, our shopping list was on a table by the door.
After our test came back negative we were moved to our allocated room , I paid extra for the pool view and wow, we got a ground floor in front of the lane pool, which is a great addition since our last visit.
From then on our holiday was as expected, it was really quiet as you can imagine so at times we had the pool to ourselves, the service from the reef bar was great, the fish cutter went really well with the bucket of ice cold beer,with a view to die for.
The hotel is a 15 minute walk to oistins, the bus stop is outside, the beach at either side is a gorgeous white stretch of sand, no shingle and is the perfect place to cool off. Rooms are quite large, small kitchette, a/c, satellite tv, ironing board, hairdryer.
The staff are really friendly and a 100% helpful in what is very worrying times , we can't fault them, they will go out of their way for you especially in those first 3 days when contact has to be kept to the absolute minimum, everything you request is left on a table by your room door, food was hot, beer was cold, they don't clean the rooms during quarantine although you can request a towel change, achange if bedding was in the wardrobe should you want to change them in the first 3 days. All this us in the guidelines so please inform yourself before travelling.

I'd like to take his opportunity to thank you all for your service during our stay in December, we appreciate it's a very different time, but you all made us welcome and we look forward to seeing you when all this has changed and we can get back to seeing each other without the damn masks!

We shall be back and you have spoiled us by giving us room 101.
Kind regards and stay healthy

Martin and Sharon

Room tip: Typical bajan accommodation
Date of stay: December 2020
    • Value
    • Location
    • Service
5  Thank clayxblade
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2020 via mobile

Hi we travelled to Barbados as soon as we came out lockdown and we knew we would have to quarantine until we received a second negative covid test. Our accommodation was not approved by the government so I chose Butterfly beach hotel based on reviews and their covid quarantine adherence policies. The hotel haven't let us down. We are still here on day 2 and everything is as perfect as it can be under the circumstances. We were given the key to our room straight away and check in was done over the phone from our room.
The room is spacious as it needs to be if we are spending 3 days in it. The hotel has designated sunbathing and dining areas if you go stir crazy in your room, which we haven't. If you contact reception they will take a grocery order and deliver it the next day. They even let you order alcohol which is surprising as usually a hotel won't allow this. The staff are so pleasant and can't do enough for you. Room service is great and portions are large enough to save food for later. Our room was well equipped with a small dining area and kitchenette. The rum punches we ordered were delicious, so we ordered more..the staff don't come and clean during this time but they have left plenty of extra towels, loo roll etc..aircon is good and we have a large balcony to sit outside and take in the views..highly recommended for quarantine stay or a stay at anytime..we shall definitely be back..

Date of stay: December 2020
Trip type: Traveled as a couple
6  Thank claireevans321
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2020

I stayed here while quarantining, waiting for a private doctor to do second test. 4 Days, they never cleaned the room, the floors were so dirty my feet were black. They stick quarantine people on their non renovated floors, I complained and they didn't care. I asked for an upgrade and never received. Hotel is literally empty yet they put me in a room overlooking the parking lot. Fridge hard to open, garbage impossible to open. There is no delivery in the area and you cant leave your room for three days so you must order their restaurant food which is terrible and way overpriced. I'm extremely disgusted by this property.

Room tip: Find another place
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank Chris P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded January 11, 2021

Dear Chris, as per protocols of Barbados guests in quarantine are under restrictions of service (including no maid service) and movement. This is all explained in your arrival letter. Happily most guests understand the need for these adjustments for staff and guest safety, and enjoy our free breakfast, and very reasonably priced and tasty room service delivery. Guests arrive to the room category booked, and are not able to move rooms until released from quarantine. Stay safe in your future travels. Mark Kent, General Manager

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Reviewed November 23, 2020 via mobile

This review is for all the extraordinary staff members who went above & beyond for me & my friends. Specials thanks to Mrs. Amanda, Harriet, Alicia & the restaurant manager who’s name I didn’t get. Thank you also to the house keepers & other staff members for being so nice to us too!

The hotel is beautiful. The room with the pool attached is just flawless. The food is great, prices are decent & they have a ton of options! There is a 2 for 1 happy hour with by far one of the BEST Pina coladas ever!

For the price of this hotel it’s well worth it. The beach area is a bit small but the view makes up for it. I would for sure stay here again! Thanks again for excellent service!

Date of stay: November 2020
Trip type: Traveled with friends
2  Thank rital528
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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