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All reviews sea fans the gap st lawrence gap happy hour ocean side an umbrella rum punch bars and restaurants the penthouse per day small fridge fish cakes bottle of champagne the location is perfect coffee maker cleaning staff ground floor
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Reviewed 2 weeks ago via mobile

We decided to book this hotel after reading the reviews from people on here and we weren’t disappointed.

This was our first time in the Caribbean / Barbados and we chose Infinity on the Beach as our honeymoon destination .

The first time we saw the beach it was so amazing and we never lost the wow factor, in particular the sunsets were breathtaking (please see some pics uploaded).

On our first day we experienced an issue with someone who was not employed by the hotel (we weren’t the only people to have an issue) however when I made this known to Kenny who is the manager it was dealt with straight away. For the remainder of our honeymoon Kenny sought us out every day to check things were ok which in our eyes speaks volumes.

We reviews about issues with some staff not being friendly and I can agree it was clear some people did not like their job or want to be there, again Kenny has made changes and we could see a difference straightaway. Kirwen and the beach guy always had a smile on their face and made a big effort - thank you ! Kenny clearly cares about his job and that people have a nice time and I think he is a credit to the hotel, he is a very good manager and we want to say thank you for making our holiday special.

Our room was kept spotless by Donna - big thank you to her. The room was spacious and had everything you need, fridge, microwave, iron, hair dryer, air con and safety deposit box - ALL FREE! This is the first hotel we have stayed in where did not not have to pay extra. This is a massive selling point for us.

Big shout out to MARY - she is a credit to the hotel, she loves her job which is evident from the minute you meet her, she took great care of us and I think her dedication to the people is amazing THANK YOU MARY .

Finally we have had such a lovely time that we had already rebooked for June 2021 before we had left. I 100% recommend this hotel, go on book it you’ll not be disappointed.

See you next year!
John and Caroline x

Date of stay: January 2020
Trip type: Traveled as a couple
Thank caroline5868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 1 week ago

Thank you John and Caroline. It was our pleasure to make your stay so enjoyable and to be a part of your special celebration.

We will share your great review and commendation with our Team.

We look forward to seeing you both again next year for more great memories.

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Reviewed 2 weeks ago

We prepaid 8 months ago and they sold our room to another hotel to make more money and claimed they had a system error. So I am to assume they had a system error the minute we arrived instead of emailing and letting us know they had oversold the rooms. Not true! We will not recommend this hotel to any future friend or clients.

Date of stay: February 2020
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank zbogom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 2 weeks ago

Thank you for your feedback.

We can appreciate your anger over this matter. We changed our reservations system in November last year and during the switch over there were some errors made in the entry of reservations. We are very sorry that we had to relocate you. When our Operations Manager spoke to you earlier you indicated that you were a travel agent, provided your card and appeared to have understood the situation. We can only apologise again for this matter. You were upgraded at the new hotel and we truly hope that despite a difficult start you will enjoy your night in Barbados.

We hope you will reconsider your position and give us another opportunity to host you at Infinity on the Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

If you have booked here, be reassured that it is a good hotel and you will enjoy it. We stayed in a room on the "land" side with pool view and it was large, quiet, clean and comfortable. The room and other facilities are showing their age so think "functional" rather than "stunning" and if you are OK with that you will be fine. We had a bit of noise one afternoon/early evening from a soccer game going on in the adjacent town centre but it did not go late enough to be a problem. We were warned about noise from karaoke but were not bothered by that in this room. The location is great, on a smallish crescent shaped beach with white sand. Red flag for swimming all 3 days there but we felt safe to wade and play in the waves, and it was fun to watch surfers. Beach chairs are included and we could always find one. Happy hour was good value and they have the best rum punch I've ever tried! We did not take breakfast (or other meals) as we found it expensive, the menu looked uninspiring, and the restaurant (although beachfront) was quite plain. However there are plenty of dining options within easy walking distance. It is a fairly easy walk to the Hastings area and a long but possible walk to Bridgetown, and it is also easy and cheap to use the "$2" shared taxi services. Unfortunately, we were disappointed with the communication around booking and billing. We booked 9 months in advance and requested a quiet seafront room (it was NOT promised to us, but neither were we told it wouldn't be possible). When we arrived we were given a very noisy (right above the bar) seafront room. Rather than immediately offer us a non-view room at a lower price, the desk staff basically implied we had to take what we were given. We were subsequently told "all the quiet seafront rooms are booked a year in advance", which is information I felt should have been shared before we made the booking. There was additional confusion as the deposit taken and shown on the hotel records did not match what they stated in their email confirmation (when I got home I was able to confirm that their records were correct and their email was wrong, but it was a source of anxiety for us during our stay). Ultimately this was resolved and we were satisfied with the quiet non-seaview room at a lower rate but it was not handled as smoothly as I would have expected. Ultimately we enjoyed our stay and I have given feedback directly to the hotel with suggestions about being more transparent with communication both before and during the stay. This would have been a 4* review except for these issues which did impact our experience.

Room tip: you have to choose "seaview" OR "quiet" you can't have both. There is late night karaoke 2 nights per week
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
1  Thank cantravnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 2 weeks ago

Thank you for your comprehensive review and your kind comments about your stay.

We aim to communicate clearly the many aspects of your stay with us as we wish all of our guests to be as informed as possible. We are sorry that we failed you in this regard. We have only four superior ocean view rooms in the property and it is our most popular room category. This is due in no small part to its beautiful ocean views from the balcony and its location facing right onto the stunning Dover Beach. Two of these rooms are on the western side of the property and two on the eastern side, which is close to the Dover facility where karaoke sessions are held and also located over our bar. At the time of your booking our team would have communicated that the room request to be on the "quiet" side of the property was noted but that we would not be able to guarantee it. While we do not guarantee requests for specific room assignments, I can assure you that our reservations team works hard, down to the day of arrival, to try to fulfil them. This means that even if the request was not available at the time of booking, as we carry out our checks prior to arrival it will be honoured if it has become available. Even if it cannot be fulfilled on the day of arrival but can be facilitated during your stay, we also present this option. Sadly, in your case, it was not possible to fulfil your request for a room on the western side of the property in this room category. We try to be as transparent as possible in all of our communication as we believe that an informed guest is a happy guest. We will use your feedback in our efforts to continually improve our service.

We are pleased that there were other aspects of your stay that you found enjoyable and we certainly hope that we will return so that we can improve on this experience.

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Reviewed 2 weeks ago

I requested a low floor, beach side and got room 116 which was perfect, thank you. When we come back I will ask for that room again. The bbq was a bit expensive but would have liked to have done it. The food & drinks in hotel was generally expensive (except for Happy hour) compared with the bars and restaurants nearby. But we would stay at Infinity again. Thank you to all staff for a fabous holiday.

Date of stay: January 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 2 weeks ago

Thank you for this fabulous review.

We are so happy that you enjoyed your stay with us and your room. While we do not guarantee specific room requests we try very hard to ensure that our guests are happy and so look forward to your booking and to hosting you again.

St. Lawrence Gap has a range of dining options. There is everything from street food and vendor markets to fine dining; something for every taste and budget. When reviewing mid range restaurants in the area, our prices are usually very comparable. We aim to offer great value for money and service for casual ocean side dining. We hope that you will give Sea Fans Beach Bar and Restaurant a try on your next stay.

It was our pleasure to have you. See you on your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We have just returned from infinity on the beach,what a superb hotel, everything from the room, food, staff and amazing beach. We chose Infinity for my 60th birthday celebration and it was so lovely to arrive to a bottle of fizz and balloons in our room. Thank you for making our stay so enjoyable. We are definitely returning next year

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Wintersun21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 2 weeks ago

Thank you for this fantastic review.

We take seriously the business of giving our guests a wonderful stay. We are so pleased that our great location, on Dover Beach and in the heart of St. Lawrence Gap, our friendly service and tasty food met your expectations.

We really hope to be able to welcome you back to Infinity on the Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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