The hotel is in a great location. Walking distance to all the goods(bars, restaurants, beaches, local vibes ,etc.). The hotel is dated and is overdue for some updates. Great place to stay though in St. Lawrence Gap.More
- Free Wifi
- Free parking
The hotel is in a great location. Walking distance to all the goods(bars, restaurants, beaches, local vibes ,etc.). The hotel is dated and is overdue for some updates. Great place to stay though in St. Lawrence Gap.MoreShow less
Thank you for your review.
Our location is one of the main reasons people choose a stay with us. It is right on a great beach and within walking distance of restaurants, nightlife and other convenient amenities.
We hope you will consider us for another stay.
it is our second stay and know there will be many more to come - we love Infinity on the Beach, the staff, food, cocktails, beach, water - it's so wonderful! We were celebrating my wife's birthday and it was the perfect place for our family vacation and celebration.
Thank you for this fantastic review.
We love having you stay with us. You were also great neighbours.
We are looking forward to welcoming you back for visit number three.
We requested through virgin holidays a room with a sea view after numerous issues with Virgin we were assured of a sea view on arrival we have room looking across a courtyard on the hotel opposite be warned if you are staying at this hotel get a floor pan of hotel from Virgin and check your room position many others are in same position as us the rep at this hotel is not interested
Thank you for your review.
We truly regret your room assignment was not as you expected. We are however, very appreciative of the opportunity to highlight to potential guests that the only rooms that offer full, unfettered views of the ocean are our duplex penthouse suites and superior ocean view rooms. Our standard ocean side rooms are so named because they provide fantastic proximity to our stunning beach. Most provide court yard views and some offer partial views of the ocean from the patio or balcony. This is how they are described in our information we send out to our partners. We will double check to ensure that this information is being accurately passed on so that we avoid similar disappointment.
We hope that you enjoyed the rest of your stay. Your four star rating would seem to suggest this and we certainly hope that you will return for another vacation with us at Infinity on the Beach.
The hotel is in dire need of remodeling to current trends and standards and needs to be cleaner. It is also very noisy and you can hear everything on the streets until ~3pm and then you'll be awakened by the noise of the guests and workers at ~8am
Otherwise, the beach location is great and the front desk staff especially Aneka are extremely friendly. The bar and restaurant staff are very rude, though. I guess you get what you pay for.
Thank you for taking the time to review your stay. We would, of course, have loved, if it had been more enjoyable for you.
Our front desk team said that you did not indicate your concerns on the occasions when they checked in with you; we would have loved to try to remedy some of your challenges.
We are committed to delivering great value for money accommodation to our guests and still hope that you would consider returning to give us the change to improve on this experience.
Great time once again,
Great staff and well run.
Looking forward to the next.
Could do with better bar stools.
Quicker service at breakfast.
Bigger or another small bar. As people get upset at happy hour watching football.(People queuing)
See again soon.
Thank you for your very kind review.
It was our pleasure to host your family.
We appreciate all feedback and try to act on it wherever practicable. Thank you for sharing yours.
We look forward to welcoming you back for another great time at Infinity on the Beach.
The rooms are big and spacious, beds comfortable and reception service was reasonably friendly. We were only staying for one night, so didn’t require anything more. Our mistake was to attempt to have breakfast in the restaurant. Whilst I understand “island time”, waiting over 40 minutes (37minutes according to staff but there was another 5minutes before the food arrived) for waffles with fruit and yoghurt was rather pathetic. Then it arrived, minus the yoghurt - apparently they didn’t have any!!! Why not say it when I placed the order - which was straight off the menu? There were two square centimetres of watermelon, one square inch of rockmelon and a sliver of apple, on top of a dry, tasteless, out-of-a-freezer waffle. Then a 15minute wait for the bill, after having asked for it twice. The staff were disinterested and bordering on rude. Very disappointing and I recommend you find somewhere else to eat.
Thank you for taking the time to review.
Our service in the restaurant yesterday morning was definitely not up to our usual standard. Unfortunately, we had a few unexpected internal challenges that led to this breakdown.
We are sorry that it reduced the quality of your short stay with us. We can assure you that we are committed to the best possible service to our guests and hope you will return to give us another try.