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Reviewed 3 weeks ago via mobile

The hotel is in dire need of remodeling to current trends and standards and needs to be cleaner. It is also very noisy and you can hear everything on the streets until ~3pm and then you'll be awakened by the noise of the guests and workers at ~8am
Otherwise, the beach location is great and the front desk staff especially Aneka are extremely friendly. The bar and restaurant staff are very rude, though. I guess you get what you pay for.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank JolandaDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to review your stay. We would, of course, have loved, if it had been more enjoyable for you.

Our front desk team said that you did not indicate your concerns on the occasions when they checked in with you; we would have loved to try to remedy some of your challenges.

We are committed to delivering great value for money accommodation to our guests and still hope that you would consider returning to give us the change to improve on this experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Great time once again,
Great staff and well run.
Looking forward to the next.

Could do with better bar stools.
Quicker service at breakfast.
Bigger or another small bar. As people get upset at happy hour watching football.(People queuing)

See again soon.
Gary Shone

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gshone241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 3 weeks ago

Thank you for your very kind review.

It was our pleasure to host your family.

We appreciate all feedback and try to act on it wherever practicable. Thank you for sharing yours.

We look forward to welcoming you back for another great time at Infinity on the Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The rooms are big and spacious, beds comfortable and reception service was reasonably friendly. We were only staying for one night, so didn’t require anything more. Our mistake was to attempt to have breakfast in the restaurant. Whilst I understand “island time”, waiting over 40 minutes (37minutes according to staff but there was another 5minutes before the food arrived) for waffles with fruit and yoghurt was rather pathetic. Then it arrived, minus the yoghurt - apparently they didn’t have any!!! Why not say it when I placed the order - which was straight off the menu? There were two square centimetres of watermelon, one square inch of rockmelon and a sliver of apple, on top of a dry, tasteless, out-of-a-freezer waffle. Then a 15minute wait for the bill, after having asked for it twice. The staff were disinterested and bordering on rude. Very disappointing and I recommend you find somewhere else to eat.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Mylady22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review.

Our service in the restaurant yesterday morning was definitely not up to our usual standard. Unfortunately, we had a few unexpected internal challenges that led to this breakdown.

We are sorry that it reduced the quality of your short stay with us. We can assure you that we are committed to the best possible service to our guests and hope you will return to give us another try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We were only here overnight, enroute to our cruise ship, however a combination of a whole lot of small factors marred an otherwise pleasant stay.

Keep in mind it is definitely a 3 star hotel. Modify your expectations, with this in mind.

Staff are extremely slow and everything appears to be a little difficult for them. The free welcoming drink is fine, as long as you pick from the ‘available’ list. Towels for the pool include a wait and you have to then walk across to the main desk for them, as the staff in the laundry tell you there are none available, despite the big plastic bag full at their feet.

Breakfast also includes a long wait, despite the best efforts of Mary. She appears to be the most competent, but is let down by those around her, who can only be labelled ‘indifferent’.

It is a little confronting. Into our 3rd week of a 6 week holiday and this is probably the worst place for attitude we have seen. Sorry, we won’t be back

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 3 weeks ago

Thank very much for sharing your experience with us.

We are aware that there were issues with our service delivery yesterday morning in the restaurant. These were caused by a few internal challenges and we sincerely apologise that they marred your stay.

We are generally known for great service and our entire team are sorry that they fell short of the mark in delivering this to you.

We can assure you that this is not representative of our usual standard and hope that you will return to give us an opportunity to improve on this experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Very nice beach with unfriendly responsible fir sunbeds and umbrella, price for rooms are ok, bed is very hard and not comfortable, you can hear any noise in the room, room could be cleaner, no elevator. For one overnight ok!

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank christiansQ6973QR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReneeBarbados, Manager at Infinity on the Beach, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your stay,

We are happy that you enjoyed our beautiful beach during your short visit.

We have taken all of your other feedback and assure you that all comments are used in our continuous efforts to improve our products and service.

We hope that the next time you are in Barbados you will consider Infinity on the Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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