We have just returned from 14 nights at Turtle Beach.
Things went wrong for us right from the start. We booked at the beginning of May for Tobago only to be informed six weeks after that our flights had been cancelled. To cut a long story short we had to change islands and ended up with Turtle Beach and an extra 2500 Pounds to pay too. In hindsight and given time to research fully, we would not have chosen this resort.
My elderly and partially disabled mother was accompanying us and along with airport assistance we had requested a step in shower. Just two weeks before arrival we received a call from the tour operator saying that the hotel does not have any step in showers. This meant that my mother would be unable to bathe for two weeks. We were offered an alternative hotel on Barbados for an extra 3000 pounds, a downgrade to a 3 star or St Lucia. None of which were really acceptable. Had this been highlighted earlier then we would have had much better choice available.
On arrival at the airport, despite filling in all the tour operators special assistance forms, my mother was expected to board a mini bus, which was totally out of the question. Eventually they agreed to send us in a taxi to the hotel and our luggage followed in another.
At the hotel we were informed that we had been upgraded to two one bed suites on the ground floor. Our one special request was not ground floor. We viewed the rooms – 120 & 121. The interiors were nice, but the noise was not. These rooms are situated on a very busy service corridor and trolleys, staff and guests rattling along the tiled floor corridors almost 24 hours a day. Add in the noise of the air conditioning units located behind and the whistling frogs which start singing around 4pm and continue to around 5am.
By this time my Mother was livid. There was no way she was going to stay. We eventually managed to have her relocated to the 4th floor over looking the courtyard in 426, although it was a bit of a trek for her with her disability and she had to endure the evening entertainment full on. We were unable to move for the next 2 days and so had to suffer the noise. Eventually we were relocated to 416 – a non refurbished room on the 4th floor, but in the opposite wing to mother – not really ideal at all.
Room sizes are good and cleanliness is good. Our non refurbished room had dated, & well used furniture the drawers were a little annoying as they slid out easily, a 1970’s hairdryer and rather antiquated bath/shower, rather uncomfortable bed – but other than that it was fine & being fair they do appear to be in the process of refurbishing rooms on that corridor.
Public areas are rather lacking. There is one indoor bar with a few high bar stools and a couple of well used uncomfortable club settees and no where else to really sit. The other bar is located at Waterfront and there is only seating for three groups.
The swimming pools are well looked after and we never had a problem finding a sunbed.
There are three restaurants – the main one is buffet service with theme menus each day, Waterfront with limited a la carte and the Italian Fine Dining restaurant. We ate mostly in the main, three times at Waterfront and once at the Italian. Food was another problem for us. We are well travelled and never before have we had such a problem. We (my mother & I) suffer from an allergy to sweet peppers. Most days every dish from meat, to fish, to veg & potatoes included peppers! Although we really did not want to make any more fuss after several days we had to do something as there were times where we could not eat anything. After a few days the message was understood and every day we had to place a special order for our food. The Italian restaurant was the worst experience of all – the food did not even resemble Italian and we all left our meals.
The staff on the whole are fabulous (just the odd exception) The locals are really friendly and they really try to help and do their best. A new restaurant manager started on our first week. Marva was superb and always immaculate. Other Staff who should have a special mention are LeeAndrew, Richelle, Jacqueline (assistant Rest Manager), Jason (concierge) Calvert (Chef) Jillian (reception).
As far as all inclusives go we felt that turtle beach was well below par. Lacking entertainment throughout the day and each evening we were treated to different, but similar singing groups who coincidentally played all the same songs. There is no entertaintment team to co-ordinate and get things rolling. The other thing we did not like was there was music of some sort from breakfast through till at least 10pm everyday. It was difficult to get away from the noise within the resort. Football matches on sky also constantly were screened at high volume in Waterfront.
We hired a car for a full week and we were really pleased to get out and about. The biggest advantage of staying here was that we could use all the other hotels in the group and during this time we also visited all of them. Crystal Cove is the other all inclusive and we ate here a couple of times too. ColonyClub is quite nice, but there were renovations taking place on the beach next door, so the digger kind of spoilt our experience here. Our favourite was Tamarind and if we chose to return to Barbados we would have no hesitation in staying here. Infact we liked it so much we spent four days there. The location is superb. There is a reef just off the beach and if you walk along a bit then you can swim out to where the day trippers on the boats go swimming with the turtles. We toured the whole island and other favourite places are Bathsheba and in the very north – the Animal Flower Cave.
In terms of Turtle Beach we felt it was well below par with other all inclusive resorts throughout the world and without the superb staff it would just be a creaking mediocre and very much overpriced hotel. Two weeks for three cost just under 10,000 pounds with Kuoni with flights from Manchester to Gatwick then Bridgetown.
- Official Description (provided by the hotel):
- "A vibrant blend of contemporary style and informal elegance." A truly magnificent all-inclusive property of 161 rooms situated on a glorious stretch of the south coast of Barbados. Turtle Beach Resort uniquely combines contemporary style, informal elegance, lively atmosphere and a superb range of facilities suitable for all ages, including a supervised kids Club (for children aged 4-12) setting new standards for all-inclusive holidays to the Caribbean. Complimentary WiFi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Cancelon, getaroom.com, TripOnline SA and Hotwire so you can book your Turtle Beach by Elegant Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Turtle Beach By Elegant Hotel Dover
- Turtle Beach Barbados
- Turtle Beach Resort Barbados
- Hotel Turtle Beach
- Turtle Beach By Elegant Hotels Barbados/Dover