So booked a 12 pm Mothers Day luncheon in advance for a table of 2 preferably outside. I am a regular attendee to Breakfast at the Hilton. I received a call to tell me (4days before) that I had to go an pay a deposit for the booking. Upon arriving at reception to pay a deposit we were met by a receptionist where everything was to much trouble and her line "I only take the money wore just a little thin). Upon asking her to double check what time our booking was for I was told I would have to go to the restuarant she didnt know and guess what ....she just takes the money.
Ok - so arrive for our 12 noon booking to be greeted at the restuarant as we are not ready - this is great when you have a toddler too.
40 minutes later we are all told and there was probably about 20 people waiting to go back to the entrance of the restuarant and tell the lady on the podium our name and then we (but only the mums) can collect your free glass of champagne.
So my reservation request of outside was not forfilled and we were taken inside to what can only be described as a last minute table, tucked well away and in such a tight spot that once in your seat you both had to get up for either of you to be able to get up- great spot hey when you have a toddler in a booster seat that you couldnt get anywhere near the table either.
Sadly it got worse, the air conditioning appeared to not reach the area of our table so we just got hotter and hotter as more and more people came in. My son ended up sitting barebacked in his booster seat. We ended up having to queue for the hot line and deserts. The hot line queue was in fact the only view we had of the dining room as people were standing in front of our table the whole time we were there.
At 130 Bd$ per person it was the most expensive buffet on the whole Island and I can honestly say it was one of the worst experiences we have ever had.
Someones greed of packing every last inch of the dining room totally spoilt our experience.
Shame on you 5 star Hilton and to think that given our bad start I sent an email earlier in the week to date I still havent received a reply.
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