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Neptune Paradise Beach Resort & Spa
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    149 - 154 of 449 reviews
    Reviewed January 5, 2011

    We have had an absolutely brilliant trip to the Neptune Paradise Village Resort, there is nothing bad that we can say about it. The staff were so friendly and nothing was too much trouble, and the hotel was very clean. The food in the restaurant was the best food we've ever had on a holiday, there was so much choice every night, and most of it was cooked in front of you.
    When booking our safari trip, the Thomas Cook rep warned us not to book with JT Safaris outside of the hotel, but we did anyway and it was fantastic. It was just the two of us in the jeep on our 2 day/1 night safari and our driver, George, spotted EVERYTHING! We would have missed so much if he hadn't pointed it out. He was very professional and made the experience all the more memorable, as well as JT being so much cheaper than the tour operator.
    The beach and the sea were gorgeous - yes, there are the beach boys that like to 'hassle' you, but once you've told them you don't want what they're selling, they leave you alone and are always very nice. They are not as much trouble as people make out.
    Our trip to one of the local orphanages was a bit of a shock - it was the Christmas holidays so all 46 of the children were there, and they were all so lovely. The sad thing is, it seems like the pastor who founded the orphanage is just after your money - and not for the children. Be very wary of this if you make this trip (which is free through the hotel) - we took loads of sweets and lollies for the children instead.
    The animation team at the hotel were great, they organised lots of activities throughout the day, and always put on a good show in the evening - they work such long hours, as do all of the staff, and are always so happy even though they're getting paid hardly anything.
    Overall, we had a brilliant holiday and would definitely go back to Kenya, and to this hotel. We're not sure what there is that people manage to complain about!

    • Stayed: December 2010, traveled as a couple
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    Thank JamesSophie
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed December 10, 2010

    We, like quite a few other people, were moved to this hotel by our tour company (First Choice) because of double booking at the Baobab Beach Hotel. We were very disappointed when told of this change only ten days prior to departure as we had booked our holiday in March 2010 and had been looking forward to staying in the Baobab. However, it turned out quite well and we were very pleased with The Neptune Paradise Hotel and would certainly return to this hotel.
    Rooms: We were actually upgraded to a superior room which was a nice size with a large bathroom and shower. I understand that the standard rooms here are a bit smaller with limited space in the bathroom. The beds were really comfortable and we weren't bothered by any noise at night. We had a fridge, TV, hairdryer and tea and coffee making facilities. There was a telephone but it didn't work while we were there supposedly due to a wiring problem. The room was kept very clean.
    Food: We felt that this was probably one aspect of the hotel that would have been better at the Baobab Hotel but as we never ate at the Baobab and can only go by the reviews of the Baobab it would be unfair to moan about the food at the Neptune Paradise.
    There perhaps could have been a bit more choice but the quality of the food was good. Alot of the fish and meat was cooked there and then ~ the roast pork and crackling was delish. They made a mouth watering ginger pudding too. To sum up the food, we always found something we liked, enjoyed what we had and didn't suffer any tummy troubles.
    There was an a la carte restaurant which was at an extra cost but we didn't see anybody eating there while we were there.
    Staff: We found most of the staff to be friendly and helpful. There was always a "Jambo" from the gardener right up to the manager. The restaurant staff were excellant. Special thanks to Florence, Christine, Verajoy and Brian. I don't know how they remained so dedicated to their job while being paid such a pittance.
    Bars: Nice areas to sit and have a drink or just go and get a coffee or tea. I felt really sorry for the bar staff though as there was such a shortage of glasses and they were chasing around the whole time to get enough collected in and washed to serve the guests. The restaurant and the bars served a really good red and white wine ~ Italian I believe and very nice.
    Gardens and pools: As guests in The Paradise can also use the facilities in The Village there were four pools in all which were kept very clean. The gardens were kept lovely with huge baobab trees and lots of other tropical plants.
    Ther are an abundance of monkeys at the hotel. There must be about fifty Sykes monkeys that call the hotel their home. They are very entertaining but please be aware of the warnings about not feeding them as they can get aggressive. We saw some people feeding them jelly beans which, of course, is not their natural food. They have a sign in the restaurant telling guests not to take food out. We saw a man carrying a plate of food back to his room and in the process was being mugged by six monkeys. It was hilarious but a bit scary for him but he was warned. One day there was a family of colobus monkeys in the trees near our room. They are not that common.
    There were always plenty of sunbeds to go round. The beach towel service was a bit iffy sometimes as they seemed to be as short of towels as the bar was of glasses. We hung on to our towels for a few days and I'm sure other guests did the same to ensure they got a towel the next day.
    Beach: This must be one of the most beautiful and cleanest beaches we have been on and we have been on more than a few. It is a public beach but the hotel looks after the beach directly in front of the hotel but I walked along the beach away from the hotels and it was very clean.
    The only drawback of the beach is the beach boys. Some people seemed to cope better than others with them. They are only trying to make a living after all. There is a bazaar just along the beach near the hotel where some of the beach boys sell all sorts of handicraft. There really is some nice stuff for sale there but you have to be prepared to haggle.
    It really is worth running the gauntlet of the beach boys to get to the sea as it is so clear and warm. There is quite a bit of seaweed when the tide comes in but when the tide is out you can walk out a long way. It is like going in to a warm bath.
    Safaris: We booked a 3-night safari to Tsavo and Taita Hills with our tour operator when we booked the holiday. We couldn't find any fault with the safari but considered ourselves lucky as we shared a van with just one other couple. We did see some vans crammed with up to eight people. Soon after we had booked our holiday we started reading reviews about a local safari operator which has a small office over the road from the hotel called Jt Safaris run by a man called Julius. As we wanted to do a 1-day safari to Shimba Hills in the second week of our holiday we went to see him. He was a very pleasant man keen to accommodate us with whatever we wanted to do. We booked to go to Shimba Hills with him for what we considered was a very reasonable price. As a result we were picked up outside our hotel at 06.00 sharp and just the two of us and our driver, David, had a wonderful day out. We saw alot of animals and quite a bit closer than we had managed on our Tsavo Safari. We had a really nice lunch at Shimba Lodge and were not hurried at all. When we got back to Julius' small office he was not there but one of the girls who work for him phoned him for us. He told me to go the next morning to pay him and that he had presants for us. At 10.00 the following day we went to his office where he gave us three beautiful hand carved animals. The price he asked was as we agreed ~ not a penny more ~ and he was pleased to hear that we had enjoyed our day out. I wished that we had booked our Tsavo Safari with him. We are hoping to go back to Kenya and go to Massai Mara which we will book with Julius. In our opinion he offers a good, honest, personal service and we wouldn't hesitate to recommend him.
    To sum up ~ we thoroughly enjoyed our stay at this hotel. It is not close to shops, bars or any nightlife but offers entertainment in the evenings. We found it quiet and restful there but it would be fair to say that the sister hotel ~ The Village ~ is quite a bit noisier as that is where the entertainment and disco are. We weren't bothered with this at all. We are certainly looking to book in this hotel when we go back to Kenya.

    • Stayed: November 2010, traveled as a couple
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    4  Thank Sue Rat.
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed November 21, 2010

    Have just returned from two weeks holiday in Kenya having had the most fantastic time despite having hotel changed by Tour operator [Thomson] at the last minute.Were due to stay at Baobab ,BUT were changed to Neptune Paradise. Of the three hotels on the Complex Paradise,Village and Palm we thought that out of the three the Paradise had the best location.Firstly the surroundings were more open and spacious.in particularr the gardens were beautifully kept.It was probably the quietest of the three as it was away from the evening entertainments.Rooms were spotless,spacious and well appointed.Rooms were in blocks of four with Two grond floor and two first floor.Ideally the blocks at the front have a better view and are closer to the pool area and restaurants and bars. Rooms further back not so convenient. max 3/4 mins to beach.Staff were brilliant! Friendly,attentive and nothing was too much trouble.They treated you like long lost friends and they were always willing to stop and chat and tell you about themselves and their familiy.Food was generally good BUT at time s could be quite spicey.So do not go expecting Roast and 2 veg!! By the end of the week we felt 'stuffed' so pace yourself! Drinks were all local brands on all inclusive deal BUT you could pay more for well known brands.Despite being nearly full the hotel never gave you that impression as people came and went on Safaris.Plenty of Sun beds and shade from the Coconut palms.But do watch out for the falling coconuts when it gets windy.Several times they fell in close proximity.Also watch out for the Gardeners who climb the Palms regularly to harvest the Coconuts to sell to those sun bathing.The Beach is fantastic!! White sands, although you do get plenty of sea weed.No need for shoes as you can walk out along way especially when the tide is out.We found it best ti swim early morning or late afternoon as you were then less likely to run the gaunlet of the local 'beachboys' who were quite persistent but in general gave us no real hassle.Once they knoe you and you have a tan they will leave you alone.They tended to home in on the new arrivals who could be easily spotted by their pale or red skin!! A word on the other local inhabitants!! Monkeys. Advice from most was not to entice them with food in any way!! Several people who took food back to their rooms ,especially bananas ran the gaunlet and paid the price.Although quite amusing, they can be exceptionally aggressive. All in all we had a great time and would recommend the hotel to anyone.We got to know the staff very well and can not speak highly enough of them.

    • Stayed: November 2010, traveled as a couple
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    2  Thank djlit47
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed November 17, 2010

    We have just returned from this lovely resort. The hotel is in a perfect location if you like a choice of pools over looking a beautiful white beach and the Indian Ocean. If you want a promenade of shops and restaurants to walk down - this is not for you, but great for a relaxing escape.
    We booked with Thomas Cook and like a lot we were told we had a Superior room but when we all arrived this was not to be - so watch that 1. We didn't mind as we didn't need a hair dryer (32 degrees heat) or a kettle in the room. The standard rooms are basic and smaller but when you have paradise outside, all you need is a bed and a shower ( plenty of hot water once you ran it for 3 minutes) the aircon worked and the mozzie net was great but there were hardly any mozzies around - I got bitten once by a sand fly.
    DON'T DO THE 1 OR 2 DAY SAFARI unless you enjoy being in the non air conditioned van for 14 hours on the first day and 10 to return. They say it's only 2.5 hours away, but it took 4 hours to get to the gate then another 3 to drive through the park to the hotel where we were told when booking it that we could relax by the pool have lunch and then 4 hours later we would be taken out on the evening drive - we got dropped there after 7 hours driving and told we were going to be picked up in another 1 hour 40 mins - ouch - I missed the evening drive jsut so I coud make use of the hotel facilities that we especially paid more for. They also only bought us a 24 hour entry ticked so we had to be out of the park at 11 am the next day - hardly a '2 day safari' We paid £170 each for this with a company just outside of the hotel - not worth it. they also wanted us to pay in pounds and wanted to charge us a huge exchange rate to pay in their own shillings - always trying to make more..... They also drove us to a local village that our driver asked if we wanted to see one - he did not mention that when we get there we all have to pay 1000 shillings each - con - we got straight back in the van.
    But the hotel was amazing. Simple. No rules, lovely staff, lovely food, lovely clientelle - no oiks or chavs. Food - something for everyone - fussy ones can use the pasta station every meal if they like and make up their own pasta dish using all the different sauces and pastas and veg provided and cooked for you by the chef. Yum!!
    The sunbeds had nice thick padding - lots of shade - lots of facilities (excersise classes included) to do or you could use the quiet pool if you wanted peace.
    The Beach was lovely, but you don't sun bathe there. You can walk it, swim in the sea, but you will get approached by the locals trying to make a living. We did a local boat ride with them and they were great.
    The anti malaria tablets gave us a funny tummy. We were with 3 couples all on the same tablets and we all got upset tummy. We thought it may be something we were drinking or eating but it is still with us now and we have been home 5 days and still on the tablets so we think it is the tablets. Take lots of upset tummy tablets and that sorts it.
    The monkeys were great fun too and overall we had a fun holiday - we would return

    • Stayed: November 2010, traveled as a couple
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    Thank Katekylie
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Reviewed September 24, 2010

    Our first trip to Kenya and we were so impressed with Neptune Village the setting is amazing, the staff were so friendly but so professional as well. We met some lovely young working people and cannot praise them enough thank you again. The monkeys were great as well some great photo memories to take home. Food selection was great well presented and tasted real good.

    After reading reviews and doing research we booked our safari with Julius Jt Safaris who has a main office outside the resort to the left his entrance to his main office is an orange hut where one of his representative's will meet you and escort you to his office (e mail jtsafaris@yahoo.com) please do not be scaremongered from tour operators working within Neptune Resort.. Safari is what makes your holiday in Kenya and ours was special to us we did East and West Szavo two night three day safari with our own guide and driver George who was lovely he went out of his way ensuring we had an amazing safari and got all the photographs we wanted . Julius phoned us everyday to see if we were okay and enjoying our safari (such a personnel touch) thank you Julius. We went back to see Julius the day after our safari and he genuinely wanted to know how everything had been he very kindly gave us some gifts of wood carvings some of the animals we had seen WOW . Julius also arranged our trip to a local orphanage to drop off some gifts for the children and we stayed at the orphanage for three hours speaking to Aunty Sarah who helps look after the children (27 of them) Aunty Sarah told us quite a lot about the orphanage and a young man called Muhammad Ali showed us around as the children were at school we did leave our gifts and these items were placed on the children's beds for them later on. We were given a much needed cup of good Kenyan style coffee and some lunch thank you Aunty Sarah :)
    We did the glass bottom boat trip as well which was quite good hubby did a bit of snorkelling. We also visited Forty Thieves bar which is one of the prettiest bar settings you will ever visit, Another must do is Ali Babas Cave we had an amazing dining experience it was so good.
    Enjoy this holiday location :)))) we did!!!

    • Stayed: September 2010, traveled as a couple
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    3  Thank Johngoodguy
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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