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“great location, superb service”

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Neptune Paradise Beach Resort & Spa
Ranked #4 of 5 Hotels in Galu Beach
Certificate of Excellence
Budapest, Hungary
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great location, superb service”
Reviewed March 29, 2011

Sentido hotel chain has three all-inclusive hotels next to each other (Paradise, Village and Palm). They are all located at the most beautiful South Coast beach near Ukunda (about 50 kms south of Mombasa). Paradise and Village guest can share all their facilities, which adds a bit of variety in location - the food and the drinks are the same at both places. We stayed in the Village, where there are 4 standard rooms per bungalow, two on the lower floor, two on the upper. The room was really basic, but clean. There are monkeys playing around the garden/trees/balconies, so if you like Animal Planet, you won’t miss anything. The only disadvantage was that the two rooms are separated by a single door, so you can hear your next-door neighbors, even if they whisper. Other than that, the hotel is really nice, has great animation facilities, food is great, local spirits are okay, and the beach is wonderful, the ocean is shallow and super-warm (in January, it was about 28 C). Beach boys (who always want to do business with you - safari, necklaces, everything) are really annoying, because you cannot walk from the hotel to the ocean without at least three of them talking to you, but you kinda get used to them in a few days. So no romantic walks on the beach. Guaranteed :)
Must do: take the boat trip provided by the hotel (about 10 EUR). It's a few hours' trip and they take you in a small boat with a glass bottom over the reef. It is amazing. You can see several kinds of starfish (the guide fishes them out for you to check out and you put them back in the water), and all sorts of beautiful corals. Then you go snorkeling in the shallow water with all kinds of colorful fish - no sharks :) Then you stop at a sandbank that emerges from the water at low-tide. It's a really amazing trip, I recommend to everyone.
Money saving tip: if you go with a travel agency, they try to sell you some trips upon arrival (safari, Wasini Island and Mombasa trips, etc.). There is a travel agency located outside Village, called Tanke Branka Safaris, the guys are sitting outside fishing for guests. We went to Wasini Island with them for half price (compared to Neckermann), and the service was good.
Weather tip: the winter months by the Kenya coast can be very windy due to the Kaskazi wind, which blows from December to late January. It makes the heat very pleasant, and is great if you want to kite surf, but it is very annoying that it never stops. So if you don’t like wind, go in February or March.

  • Stayed January 2011, traveled as a couple
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Helpful?
1 Thank blabady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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385 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Huddersfield, United Kingdom
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 25, 2011

We made a late booking so got a great deal here. We stayed in room 162 at the Paradise side, a ground floor room so we could enter via the patio. The room was a good size, and the bed 6 feet wide. We also had a fridge, coffee/tea making facilities and a safe (approx £1.50 a day extra, worth it for peace of mind). The bathroom was also a good size with a huge shower cubicle. Everything was kept clean by Saro, our excellent cleaner.

The grounds were well maintained. A covered walkway ran from reception via the rooms down to the pool, bar and restaurant, and was covered in bougainvillia (spelling?) There were other flowering trees dotted about too, plus the coconut palms.

The restaurant served good food, but 2 weeks just about exhausted the range. Watch the barbecue, the lighting is poor and the chicken on the bone wasn't cooked properly. Do try the african food on the theme night, it is very good. And watch out for the monkeys stealing the freshly prepared fruit.

The boat bar at Paradise is a lovely place to relax, open sides allowing a slight breeze, and the staff are wonderful, always smiling. The one at the Village is noisier and busier, it depends on what you are after. The snack bar at Village does amazing toasted sandwiches, and a Late Sleeper Breakfast.

The beach and sea are beautiful. The tide goes out a long way a couple of times a month and you can walk out to sandbars and a reef where you can snorkel for the colourful fish and starfish, but watch out for seasnakes! The starfish shouldn't be picked up, and if you rest them on your arm, you will get blood poisoning.

Somewhere along the lines most guests got a nasty tummy bug. Even the doctor who was called out got it when he stayed here! Water wasn't drinkable from the taps but we refilled the free bottles we got on the coach from dispensers in the bar and restaurant. The kettle and a special flask in the bathroom for teeth brushing were supposed to be filled by staff from canisters they carried. But the cups in the room were washed out using the hot water tap. We heard reports of the beer being watered down with local tap water which could also have been a culprit. Antibiotics can be bought from the pharmacy in Diani Beach.

Lst but not least the journey to and from the airport is an experience in itself! Mombasa is a typical African city, gated rich bits and dreadful poverty. The roads are bumpy, and the ferry crossing is an incredible sight, people squashed in like sardines if anyone fainted they would remain upright by the sheer number of passengers.

All in all a good holiday, I would recommend anyone to stay here, but watch out for the tummy bug

  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank susanholdsworth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 22, 2011

I can't believe all the negative reviews on this site, and can only think it's because some people just have to find something to moan about. My partner and I visited this hotel beginning of March, we are in our mid 30's, and stayed in the Village part, which is the least high spec of the three, however, we were so pleased we stayed in the Village as that is where the best restaurant was, the entertainment is all in the Village part and the atmosphere was great. We could also eat and stay in the Paradise part as well. The staff work so hard and put on a performance every night. Okay, the rooms are not 5 star but you are not paying 5* prices and the grounds, beach, service was definitely 5*. Chilling by the pool, we had a lovely man bring us a coconut cut fresh from the tree every morning, or make us a hat from the palm leaves, monkeys roaming around to entertain you, water volleyball every day in the pool, archery competitions and you never feel pressured to join in. The staff become your friends and always have a smile on their face. The beach is beautiful and don't be worried about the beach boys, they know you don't carry money with you and if you say No they leave you alone, we ended up taking walks with them some days and they are actually interesting and show you the sealife and beach life. The grounds were beautiful, the food was great, okay after two weeks who doesn't get a bit bored of the food, but it's something different every night, a wide range of selections and always cooked fresh in front of you by happy, smiling staff and they know how to cook good food. They even take the restaurant outside once a week and put on a big BBQ which is lovely.
The other thing I have to mention is JT Safaris opposite the hotel in the orange hut, Julius was absolutely amazing. We paid half the price the rep quoted us and the rep did try to put us off by saying the good reviews about him on here are fake, but believe me if you have any doubts, just go over and see Julius at JT Safaris before you book with the rep and you will see many other people waiting or leaving that have just been on safari and had a brilliant time. Remember the reps receive a large chunk of your money in commission. We went to Masai Mara and stayed in Governors Lodge, it was truly a holiday of a lifetime and we didn't even pay for it until we returned. Julius also gave us wooden animals as a present when we got back. We went with two other couples that booked exactly the same safari and had exactly the same experience, but they paid double the price. We had an amazing holiday and I can't recommend Neptune Paradise Village and Julius at JT Safaris enough, everything was perfect and we will be visiting again.

  • Stayed March 2011, traveled as a couple
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Helpful?
1 Thank KBrimson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 12, 2011

We spent a week at Sentido Neptune Village Resort. The reception area on arrival seemed promising with some nice loungers, comfy chairs and a water feature, but when we were shown to our room I was shocked. The room was not clean with two single beds instead of a double and only one thin pillow on each bed (we asked for a second pillow but weren't given one). The fridge door was broken and didn't shut properly, the air conditioning was on its last legs and made a horrendous noise which kept us awake at night, the mosquito net had holes in it, the bathroom was cramped with dirty grouting on the tiles, and the room had none of the standard little extras like a hair dryer or a box of tissues. We were dumped in our room by a member of staff and given no information on the layout of the resort, where the pool/bar/restaurant was, what other things were on offer, and there was no information folder in the room.

The drinks in the bar were not good. The beer was watered down and flat half the time, the soft drinks were not fizzy at all (diet coke is not included in the all inclusive deal), the house red wine is untouchable and tasted like paraffin, and the house spirits were disgusting. Serving beer and soft drinks in such small glasses was ridiculous in such a hot country; you might as well order several for yourself on each trip to the bar. Bottled mineral water is not included, but you can fill up your own bottle from the water coolers once you've purchased one, but it was never chilled and was at air temperature.

That said, the food was not as bad but it did get repetitive by the end of the week. The popularity of the pasta station spoke volumes. I was very disappointed by the lack of fish/seafood on offer when the resort is next to the sea - grilled perch was the only fish on offer and on the menu every lunch and dinner and when you only saw a couple of people take some, it made you wonder how fresh it all was when it was still on the menu day after day. The cold puddings were all very gelatinous and all tasted the same - stick to the hot local puddings which are much better. The best food was the stuff that was cooked fresh in front of you. With three Sentido resorts on the same site, when you stay at the Village Resort you are allowed access to the facilities in the Village and Paradise resorts, but not the Palm Beach resort; the bar and restaurant in the Village and Paradise resorts serve the same food and drinks, but the decor and atmosphere in the facilities in the Paradise resort are much nicer so we spent most of our time in there.

The hawkers on the beach were pests and ensured that no-one could relax and enjoy the beach. Everyone sticks to the loungers in the resort grounds and makes a mad-dash to the sea when you have a clear run without any hawkers trying to sell you safari trips and the like. The monkeys that hang around the resort are also annoying and are never going to disappear when so many people feed them.

The evening entertainment was pretty dire and the pools were always cleaned around dinner-time so when you walked to dinner you walked past the pools and saw big piles of dirt and grime which had floated to the surface after the treatment chemicals had been added - it certainly doesn't make entering the pool the following day seem very appealing.

The best bit about our stay was the palm weaving session one afternoon where the gardeners and animation team showed us the way things are done in their own culture.

This will be my first and last stay at a Sentido resort, and overall it was very disappointing. Having had a sneak peek at the Sentido Palm Beach resort next door, if you are considering staying here, then pay an extra £100 per person per week and stay there, it's much nicer.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
2 Thank sonsejk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 8, 2011

We stayed here for 5 nights.
The good bits - fab staff who were always very helpful; fab pools; my kids basically spent their entire time emmersed in the pools; a good Animation Team who kept people involved in games if they wanted to be; food was ok although sometimes a bit of an odd menu selection; drinks were fine too; the hotel has wifi across the entire complex; the location is very beautiful.
The not so good bits - the rooms really need a revamp; the towels are a nightmare, as said in earlier reviews they stink as they use the same towels for the rooms and the pool area; they did not have enough towels and for the first day we had no pool towels at all; they did not set the rooms up properly and initially for three of us they only gave us one towel, it took ages to get another; the keys to the rooms don't always work smoothly so you can spend some time trying to get into your room; the introduction to the hotel was poor so we had no idea that we needed pool towel cards and where to get them from; the phone in our room did not work.
So whilst we enjoyed our time there I'm not sure I would return or recommend this place to others.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
1 Thank SK69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 18, 2011

This hotel Should be wonderful, it has a beautiful setting, the beach is stunning but that is were it ends. They can't decide if they are one hotel or two. We were booked into Paradise Village but ended up in Paradise, I must say I was glad about this as it was quieter. All the entertainment was done in Paradise Village. My husband booked a surprise meal for me for valentines night at The cave restaurant which was excellent & he booked it through reception at Paradise. We then tried to book a meal at another restaurant & were told we had to go to the other hotel to do it, Paradise village. We wanted to go to Dianni Shopping centre & tried to book the shuttle at Paradise reception & were told we had to go to the other hotel to book it, Paradise village!
This is our 4th visit to Kenya & having stayed in 4 different hotels, I am sad to say this is the worst. I can only tell you about room 142. The great majority of the time we had no hot water, in order to tell anybody we had to walk up to reception as the phone in the room did not work. Eventually I found out where the emersion heater was but the maintenance man & reception could not believe that we would want hot water all the time. The towels are disgusting & they stink, that is if you get any. There were days where we did not get towels at all but they took away the dirty ones & there was one night where we did not get towels until 7pm. Our bed sheets only got changed once until we complained to the rep, so in two weeks our sheets were changed twice. They also don't seem to have any double sheets.
The floors in our room were not washed once while we were there& most of the time the bathroom was not cleaned.
We were in a ground floor room as requested & am I glad as when my husband lent on the fencing out on the terrace, it was broken.
To try & get a drink at the bar was a nightmare as they never seemed to have any staff, we even know of guests that just helped themselves as they got so fed up waiting. There were never enough glasses, so we always had to wait for them.
The food in the restaurant is definitely not up to standard, it was not hot enough & there was very little choice. We ended going over to Paradise village as their restaurant did keep the food hotter but still there was hardly any choices. I did not know that you could cut a leg of lamb so thinly, in fact given a gust of wind & it would have gone flying. My husband said he felt like Oliver Twist asking for more. We also suffered with stomach upsets, in fact I have never taken imodium so often. One day we were left with no toilet rolls.
If you want a sunbed you have to be up at about 6am or you have no hope of getting any, especially with shade. As a previous reviewer said the hotel is full of our European firends.
The safe in our room was broken when we hired it so we got somebody to come & look at it, they fiddled with it & then said O.K now. My husband put in a code & it would not work & the head of housekeeping said it is because number 1 & 2 don't work.
There were broken bits of sunbed lying around from the time of our arrival until we left & in the wind quite a few coconut tree branches came down narrowly missing guests.They did go around putting up signs warning of falling coconuts!!
Every time we asked to see a manager, they all seemed to vanish, the rest of the time they were sat in the bar watching sport.
The animation team were very good, they put on loads of things for guests who want to be involved but if you want to left alone, they don't hassle you.
The staff are generally very friendly & always greet you with "Jambo"
Generally this hotel could be really lovely but the management need a good kick up the bottom, it needs a lot of T.L.C & brand new towels & lots of them!
To be fair to them after we had made our complaint to the holiday rep,the management did treat us to a free lobster dinner at The Palms, which really was lovely.
My husband & I say there is nothing like a 4 star hotel & believe me, this is nothing like a 4 star hotel.

  • Stayed February 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank landlady69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2011

We spent our two week honeymoon at Neptune Paradise Village, we booked via Thomas cook so when we got there we had a lovely garland of flowers around our door and we had flowers on the bed most days. We also got a free lobster Meal at the next door hotel. Which was nice, but I would not pay for it. We were not told about this and had to chase it up at reception. I eco what others say about staff at reception, not the most helpful and don’t really know what going on.

The Standard rooms are very basic and could hear everything from the room next door as well, we had some very loud neighbours for a couple of nights that nearly drove me made. We were close to the bar to so could hear the music, but it was turned off by 12 so this did not bother us too much. The Air con keep our room lovely and cool and it was good having a fridge in the room and a nice big bed.

The room, bedding and towels all smelt musty, we never had any problems with getting new towels but they all smelt the same. You also get pool towels.

The food is fine, it does get a little boring at the end of the holiday and a few meals out are needed, but there is always plenty to eat. Breakfast was good, with lovely bacon and fresh eggs however you wanted, including pancakes. The chefs did an amazing job of cooking a fresh fish that was brought back from a fishing trip my husband went on. Ali babe cave and 40 Thieves bar are worth a visit, you can book from the reception.

The Glass situation is a bit annoying, you would get your drinks in all kind of glasses, what ever they had free and often you had to wait for glasses. The waiters were always going round collecting them, even if you had drink still in them. But I don’t have a bad word to say about the staff, all very friendly. As people from all three hotels gather at the one bar on the night, it just seems like its not big enough, it was hard to get seats and drinks some nights.

The pool’s, the beach, the ground are all lovely. Don’t be put off by the beach boys, sometimes they just want to chat and will leave you alone it you ask. Take some extra clothing and totalities you don’t want, they really appreciate it and all so friendly, they are just trying to make a living. If you are shopping, haggle, if you don’t you will get ripped off, if you pay half of what they start at your still being ripped off.

The snorkelling trip from the hotel is a nice few hours out, we did it twice and the entertainment during the day will keep you busy if you don’t fancy relaxing round the pool all day.

We had a three day Safari, which was amazing. It made our holiday and the lodges we stayed at in Tasvo leave this hotel lagging way behind them. We booked with JT Safaris who have a base over the road from the hotel. Would highly recommend them. Our Thomas cook rep really does not like them and will try and put you off – don’t be. Plus we did not have to check in and out our room and it was still cheaper.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joey044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Paradise Beach Resort & Spa

Property: Neptune Paradise Beach Resort & Spa
Address: Galu-Kinondo Beach, Galu Beach, Kenya (Formerly SENTIDO Neptune Paradise Village & Spa)
Location: Kenya > Coast Province > Galu Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
#4 Luxury Hotel in Galu Beach
#4 On the Beach Hotel in Galu Beach
#4 Family Hotel in Galu Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Neptune Paradise Beach Resort & Spa 4*
Number of rooms: 92
Official Description (provided by the hotel):
The Neptune Paradise Beach Resort & Spa is set in a beautiful tropical garden. The 92 rooms are in makuti roofed cottages bungalows with only 4 rooms per unit. This gives you a relaxing and quiet holiday. Restaurants and bars form a perfect match between hotel and nature and offer a real African atmosphere. The Resort is located at the South Coast at the famous Diani Beach. Mombasa town at ca. 40 km, Moi International Airport at ca. 45 km and the nearby Ukunda Airstrip is only ca. 8 km away. ... more   less 
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Also Known As:
Sentido Neptune Paradise Hotel Diani
Neptune Paradise Village Hotel
Neptune Paradise Village Ukunda

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