When we arrived we found the resort almost empty, the two adjoining resorts were closed and all guests moved into the one area. It is also some considerable distance from Mombasa. For any sort of entertainment, which was very limited, you had to go to the adjoining resort. We had asked for a ground floor sea view room and were given an upstairs room with no view of the sea. We had to spend a good hour in reception sorting this out. The Thomas Cook rep was of no use to us at all, we saw him once and he was making plans for us to leave a day early!!!! The staff were wonderful but the food was very poor, covered in flies and wasps. Overall, for a holiday which was relatively expensive I was very disappointed.
- Official Description (provided by the hotel):
- Ideally situated at the beautiful Diani beach. It is here that you can experience African hospitality up close and at its best. Perfect match between resort and nature thanks to makuti roofs on rooms, restaurants and bars and the very large tropical garden. One of the widest beach front hotels of Mombasa. Enjoy the All Inclusive concept. Ca. 40 km south from Mombasa, ca. 45 km from Moi International airport and only ca. 8 km away from the nearby Ukunda Airstrip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Jovago.com, Travelocity, Priceline, Cheap Tickets, Agoda and Hotel.de so you can book your Neptune Village Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.