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“Cats” 2 of 5 bubbles
Review of Coral Palm Beach Hotel

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Coral Palm Beach Hotel
Ranked #4 of 7 Hotels in Shanzu
London
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Cats”
2 of 5 bubbles Reviewed October 11, 2007

Having read the reviews on this website we approached our booking with caution. The last minute deal was however strong enough for us to go with "you get what you pay for" in mind.

The ASC plane was very dated and the delux transfer option we'd pre-booked was a waste of time

First impressions on arrival at the hotel were, however, postive, but as our stay went on it was clear that there were a number of underlying problems:
1. No hot water
2. Restaurant full of cats
3. Dirty water in rooms and pool (we both caught virral infections)
4. Shortage of sun loungers
5. Poor beach with no snorkelling etc
6. Ineffectual hotel management team
etc etc

To cut a long story short - we got fed up with the standards and the inability of the hotel management team to short out the issues, called African Safari Club back home and got moved to the much better Flamingo Beach Hotel.

We would never book via African Safari Club again. Those that paid anywhere near full price are in for a masive disppointment.

Kenya was, however, amazing and the Safari we did (booked independantly from the hotel) was great..

There are better options out there........

Stayed September 2007
Helpful?
11 Thank arewethereyet39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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18 reviews from our community

Traveler rating
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7
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
South East
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 25, 2007

I booked a family holiday on lastminute.com and after reading the other reviews I set off with very low expectations. I really don't understand what all the whinging was about. The rooms and bed linen clean,furniture adequate for our needs and the cleaners did a good every day. All rooms had air conditioning and a ceiling fan which exeeds the offer in the brochure. It clearly stated that water is from a bore hole and could be salty but we didnt really notice. Water was often luke warm but this is Africa and 3 star accomodation. The food was fine, a good mixture of African dishes, curries, meat and vegetable dishes and pizza for the less adventurous. By following the simple rules when vsiting a 3rd world country ( no salad, fruit) none of us were ill and eat well. The menu was a bit repetitive but good value for money.
The pools were clean and well maintained and I found staff generally helpful and willing to help. We had two great safaris through AFC and can't complain at all.
My summary would be that if you want European 5 star accomodation and food - stay in Europe, Benidorm might be more to your taste ( they do a good Fish and Chip supper!) This holiday for 2 adults and 2 children cost less full board than self catering in Greece or a hotel on the Costas. Great value and a real experience. We have been to Africa before (Gambia, Egypt etc ) and know what to expect. If you see the poverty that most people live in it isn't surprising if they see Europeans as walking cash dispensers! You dont have to be intimidated in the villages or on the beach though. If you are firm but friendly you will find people respond well.
No complaints - as in most things in life you get what you pay for.

  • Stayed August 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank andypsps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed July 16, 2007

We booked direct with the company via their own website, unfortunatly we had read no reviews before hand otherwise we would not have booked!!!!!
Flight out and back are ok, planes are outdated when compared to others we have flown to Kenya with but they got us their.
We stayed in the Coral Plam section of the complex, the other parts consist of Shanzu and Paraide Beach. All can share all the facilities except the dining rooms. So the pools from grand to basic are used by all guests. It was quiet when we were there so getting a sunbed was not a problem although there were very few about and by all accounts this was their entire stock. They were poorly mantained, made of wood and painted. We saw one collapse and several others with rotting or broken pieces of wood exposed. The pool we picked to frequent was deep at about 3m, they removed the steps at one point for repair, so climbing out was the order of the day. I put this in to warn people with children to check the depth of the pool they pick and be aware there are no lifeguards. Also the ppols were not particularly clean and the paving is of "crazy paving" which is typical of Kenys but here it is now very well maintained.
Now, we have been to Kenya on 2 previous occassions, in 2005 and in 2006 so we are fully aware of what to expect, We have also lived in africa when young so this also helps us understand what is to be expected as far as standards go.
The standards here are far below what you should expect for the money you pay. We have paid less for a less star rating hotel in Kenya and had a higher standard of everything compared to Caral Palm, Shanzu etc.
so, the addage you get what you pay for, does not work here.
The Hotel complex is none personal, it is a base with no real interest in people except from the ancillary staff. They were better than anyone else for trying to make your stay a pleasent one, The Waiters did their job, as did the bar staff. The management did not seem to care about any of the guests or any of their problems. We were fobbed off by them for simply asking for a pool towel for which we paid for in advance. It took over an hour and half to get one and we did the running round to the various people we were shunted too to get them. This was within 2 hours of arriving.
The cashless system is a sign as you go systema and then when you hit the 200 euro pay at the cashiers office. We have never encountered this before and it is a nightmare at the cashiers, they are rude, for you off if you dare to query an item or leave you to look at your invoice whilst they serve someone else, bear in mind that you will have by the time you get to the front of the queue been there for over an hour and then you get pushed to one side!!!!!
Thye will charge in Euro, then convert to Kenyan then if you pay in sterling convert again the convert your change. by then you have lost track and been had by all the exchange rates that have been applied. If you go take Euro's. DO not ask for change or to even to change some Kenyan notes to smaller as they grudge giving it out.
So take small denominations in Kenyan for tips. Staff here did not seem happy and most we spoke with were on very short contracts and waiting to be apid. They do not earn much even by Kenyan standards so your tips and items you can leave will be appreciated. Our room cleaner was very good and so were the ground staff, they certainly made our holiday a little better.
The Food is dire, so think about eating out although this will add to the expense. We hopped into the Paradise Dinign room one night to check out the difference between Shanzu (where we were put as the Coral was supposidly closed for a refurb, it did not look like much was happening though, I checked)
The difference, none really apart from a pleasenter atmosphere and individual cakes and jellies rather than cutting or serving your own.
All meals are self service and none of the food is covered. If you do not get there when the dining room opens it is pot luck what you get left with, there did not appear to be much if any topping up of the food on the displays. When they did top up they added hot stuff to the cooled pot that was already out. Not good.
The food is geared to the Germans and French not altogether to the British palette. We met several people who opted to pass on the food and go outside the hotel to the local village. Here they had a good selection of eating places and a good steak and chips could be had. International food was also good here too.
We felt fortunate that we were not here for too long before we went out on safari, I have posted a report on this under the African Safari Club safari heading, worth a read as the safari was equally bad.
I read a post titled "African Suffering Club" and must admit I agree.
Never have we endures such low standards in Kenya and never will we return with this company.
We are planning another trip to Kenya to make up for this one, it was terrible. Spoilt by the company and the poor standards it forces on tourists NOT by the Kenyan people or the country.
This country is forever in our hearts and it is a shame that this company is not helping visitors to really enjoy their time in Kenya, it is a wonderful part of the world. Shame on ASC they seem to out there to exploit Kenya and us people who work hard to find 2 weeks of tranquility.
You will not find paradise here, believe me.

  • Liked — only about half hour from mombassa and the airport
  • Disliked — very impersonal and poor standards
  • Stayed June 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
17 Thank loco1815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Shanzu hotels

york
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 23, 2007

We booked our holday through the African Safari Club, a Swiss based company, The fight out was good and the only problem was that the film they showed on the plane was in German a bit surprising that as all the passengers were English and we flew from Gatwick
.I had previously worked in Kenya and been there twice so I was well aware of the standards of hotels and did not expect too much for a three star hotel, the rooms were cleaned every day and were free from wee small animals, basic but sufficiently clean to spent a fortnight in.
The staff were extremely pleasant and helpful and will do anything for you. They are exremely poorly paid , even by African standards and rely on tips to survive.
The beach was clean but the beach boys made my wife feel intimidated and were constant pests when you tried to swim in the sea or walk the beach.
The food was reasonable but sometimes a little bit cold, menu varied and you have the chance to try some Authentic African food, we did not suffer from any adverse effect from the food and I tried everything, so it cannot be that bad.
We went on a six day Safari but we were put in transport with some German Nationals , we could not speak German and they could not speak english, however the guide spoke excellent English and German so we were all happy with that. we saw all the animals and this was the one of te best Safaris I have been on

Stayed June 2007
Helpful?
19 Thank pamberi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZAGREB
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 14, 2007

I was in Palm Beach Hotel which is the cheapest hotel in African safari club and I had a great time. The nature is beautiful and the people are very friendly. Hotel is on a white sand beach with a lot of palm shade, you have ewerything you need in the hotel. Rooms are OK, nice and clean with a great viev .
If you go there , remember you are going to Africa , so the Hotel is not so fancy that some europeans expected. It is a good hotel with a good service.

Helpful?
13 Thank CROATIAZagreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channel Islands
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed January 25, 2007

We went at made the mistake of travelling with African Safari Club to Coral Palm Beach Hotel, Mombasa. The holiday started going wrong right from the start when they downgraded us because they had to change planes, then they changed flight times and that was all before we had even left. When we arrived we had to change rooms 3 times before settling on a room that was in a disgraceful state, but all the rooms were the same. On day 2 , I had had enough and wanted to come home, the food was awful, the hotel was dirty, and I would rather have cut our 3 weeks short than stay, but, and here it comes, we could leave a week later if we signed a disclaimer that there was nothing wrong with the hotel - what alaugh - it was the hotel that was the problem. It just went from bad to worse, plastic plates in the dining room, plastic tables and chairs (no table clothes at all!) cats everywhere, stained bedding. The hotel was in such a bad state of repair it was unbelievable. At one stage there was no water for 5 days neither hot nor cold. It makes me wonder how they washed the plastic plates? The hotel staff were obvously so used to all the complaints that it all just went straight over their heads. There were insects in the porridge one morning, which they tried telling us (3 days later!) that were sultanas, but the photograph we have they had antenna and legs!! I know it is Africa, but not even there do sultanas have legs!! And so it went on, rusted shower, rust running down from the taps, cracked and dirty tiles in the bathroom. It was literally the "Holiday from Hell", so if you have booked or were going to then I would seriously think again. Go with anyone but not African Safari Club, we spoke to other people from their other hotels and apparantly the food in the other hotels was no better. The same food everyday which looked like it had been re-heated from the meal before!. Don't say you were not warned. Africa is beautiful but be warned African Safari Club are not the people to visit it with. So do go to Kenya, the safaris, fishing and everything we did with other companies were brilliant!

Helpful?
18 Thank Freedom-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey Channel Ilsands
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed January 20, 2007

We booked with African Safai Club to stay at the Coral Palm Beach Hotel in Mombasa and were extremely dissappointed. The hotel was well below the standard we were expecting for 3*, the food was mostly inedible and definitely not a 3* as stated in their brochure and on the net. We had 3 terrible weeks necissitating 2 trips to the doctor and although we loved Mombasa and had a thoroughly great day fishing with Somak and a 3 day safari with Southern Cross Safaris we would not recommend anyone staying at this particular hotel. Although we were only among several guests who complained about several issues (no water for 5 days) these complaints were ignored and although the staff were very friendly there was little that they could do against the management. We felt we had paid well over the odds £4,000 for 2 adults and a child and the standard of the hotel was not good in our opinion. We would definitely not recommend this to anyone who expects a good holiday package.

Stayed December 2006
Helpful?
18 Thank KieranM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coral Palm Beach Hotel

Property: Coral Palm Beach Hotel
Address: Shanzu, Mombasa 81443, Kenya
Location: Kenya > Coast Province > Mombasa > Shanzu
Hotel Style:
Ranked #4 of 7 Hotels in Shanzu
Hotel Class:4.5 star — Coral Palm Beach Hotel 4.5*
Number of rooms: 168
Also Known As:
Coral Palm Beach Shanzu

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