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“Best in class hospitality” 5 of 5 bubbles
Review of Belmond Villa Sant'Andrea

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Belmond Villa Sant'Andrea
Ranked #1 of 4 Hotels in Mazzaro
Certificate of Excellence
Delhi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best in class hospitality”
5 of 5 bubbles Reviewed June 13, 2014

We travelled with our family to Taormina in the summer of 2014, and were highly impressed with the highest level of hospitality and services. We stayed at the junior suite that was very comfortable. The junior suite had two toilets that was very suitable for our family of four. The room had a nice balcony with an excellent view of the ocean. Our room rate included half board and we enjoyed dinner on three nights at the main restaurant and one night at their sister property in the main town. Quality of food and service was truly one of the best we have ever experience. Their concierge was very helpful and helped us to plan several local short journeys. The aim of the concierge was to give us great advise and not just send us to locations run by their friends. Special mention for the helpful advise of Mr martin is a must!!
I highly recommend this property.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Praneet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, June 15, 2014
Dear Guests,

Thank you so much for complimenting our staff. This is our utmost reward.

Thank you again for this great feedback and I look forward to your next stay.

Best wishes,

Giovanni Nastasi
General Mananager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

Traveler rating
    399
    64
    14
    3
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See reviews for
92
288
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • English first
  • French first
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English first
KINGSVILLE
Level Contributor
169 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

I was there with my husband for an unforgetable week-end, every hour the colors of the sea are different: light blue in the morning, during the morning blue, light pink in the afternoon, black in the night...marvellous!
The hotel is very elegant, there are some shops inside with sicilian brands of good quality objects.
In the hotel it is a restaurant, very famous for its good quality food.
The price in the restaurant is high, but it is a superior restaurant, of first class.

Room Tip: In front of the beach.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MARIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, June 11, 2014
Dear Guests,

I thank you for your words of praise regarding Belmond Villa Sant'Andrea.

We genuinely love to indulge all of our guests and I am truly pleased to hear that you have loved to stay with us.

We look forward to welcoming you back soon.

Best regards,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taormina Mare (Me)
1 review
5 of 5 bubbles Reviewed May 28, 2014

My wife and I stayed at Villa San Andrea for our honey moon. This place is magical. First the location: right on the beach and secluded. Our room with balcony had a view of the entire bay, the beach and the amazing infinity swimming pool. The hotel itself is elegant, well furnished and maintained. The staff at every level is polite, helpful and professional without overdoing it. Everything is made to make you feel comfortable and at ease. The bar / lounge area above the beach is straight from a James Bond movie, filled with an eclectic and cosmopolitan crowd. I felt like Cary Grant or Sean Connery for a minute. This is the type of hotel that takes you out of reality. It is very modern and has also kept the style of old European palaces in its practices.
My wife and I also took a tour of the area on a three-wheel large Vespa organized by the concierge. If you are in Taormina and want a unique experience, I highly recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jean-christophe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, June 11, 2014
Dear Guests,

It was our pleasure that you recently chose to stay at Belmond Villa Sant’Andrea. We would like to thank you for the feedback you provided following your stay and are delighted that you enjoyed your time with us. Your comments were much appreciated.

On behalf of the entire team, I hope that we may welcome you back very soon.

Sincerely,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

We loved it and disagree with the cavils of others. The food was excellent, among the best we've tasted. Outstanding pizza (really), tuna, and lobster with spaghetti. The mosquitoes in May were fine. Room and pool utterly lovely. Swimming and paddle boarding and waterspouts in the bay were great. Taormina can be crowded at the wrong time of day but lovely in the evening, as is the sister hotel with its incredible view. The pebbles on the beach are small so your feet can handle it, though you might need shoes if you've got kids that want to clamber over rocks. Staff were lovely and fun. And we got an upgrade. Our room was beyond compare. Intend to go back with the kids. Lots of lovely touches: international power plugs, really warm pool, the snacks they'd give us - biscotti etc - going to get a bottle of wine from the room for us etc. LOVE this place and the people.

Room Tip: Make sure you're facing the water - you don't want to miss that bay every morning.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank OMAR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, June 7, 2014
Dear Guests,

Thank you for the review you posted on TripAdvisor following your stay with us.

We are pleased to hear you enjoyed your experience in our hotel. We have made sure to pass on your kind comments to our team.

We look forward to welcoming you back one day soon.

Your sincerely,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed May 26, 2014

The location is the best, but the rooms dont match the price, they are quiet average. Aswell the staff sometimes doesnt seem well trained or fake. Only the younger waiters that are not the manager, are very kind and nice. But, be careful, in case you wanna tip those nice waiters, give them the tip without letting the managers see it. We noticed that, even though, we had one nice waitress all evening, that the manager took the tip in his pockets. The value of the breakfast is average, non toasted white bread, boring selection of the buffet. The "wellnesscenter" means two rooms, doesnt come near a 5star spa. The massage though was nice, but again overpriced. At the beach they dont come and ask, if you wanna drink sth, you have to go directly to the beachboy. The pool service was very kind and professional.

  • Stayed May 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Tigerinthejungle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, May 31, 2014
Dear Guests,

I would firstly like to thank you for taking the time to review your experience at Belmond Villa Sant'Andrea.

We are sorry to hear that your stay with us did not meet your expectations.

We generally receive compliments for our staff, always praised for being friendly and genuine, but nevertheless we will take in due consideration your comments.

With reference to your observations at the restaurant, we have duly alerted our FB manager. We also thank you for your kind words on behalf of some members of the restaurant staff who strives for the high level of service offered.

Our breakfast consists of a rich and varied buffet along with a wide selection of delights in our a'la carte menu which does not incur a supplement.

Furthermore we will consider any requests which you do not see in our a'la carte menù or in the buffet and all dishes are made fresh to order.

Our wellness center boasts a unique open air massage area, located in our lush subtropical garden. A signature multi senses experience, whilst looking out at sea with the enchanting sounds of the waves.

I hope you return to Taormina in the near future so I can personally guarantee all your needs are met here in the Mazzarò Bay.

We are looking forward to a second opportunity so we can make you feel more comfortable.

Kind Regards,

Giovanni Nastasi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 25, 2014

There are many five star hotels but what sets this hotel apart is the warmth and friendliness of the staff. When we entered the hotel we were greeted by Angela. The first thing she told us is they upgraded our room. Great start!! The room had a spectacular view of the bay and there were biscotti and a dessert wine waiting for us. Many hotels have staff that are willing to help you. The difference with Villa Sant'Andrea is they love what they do and there is a genuine warmth they convey. The hotel is perfectly located on the water. You are able to enjoy all the beach has to offer without having to sacrifice the convenience of the center of Taormina. The reason for this is they have a sister hotel " Hotel Timeo " by the Greek Theater in town and they run a complimentary shuttle service. We met most of the staff and they all greeted us by name. Bar, restaurant, and housekeeping. All were standout employees. Mario Guest Relation Manager was especially friendly. Giuseppe, Martin, and Carlo were all wonderful. In the evening you are going to want to go to the piano bar to listen to Carmelo entertain his fans. You can't help but have a good time he brings fun and music to each warm Sicilian night ( we were the last ones to leave each evening). This is definitely the premier place in all of Sicily, staff location and accommodations. A sure bet!!
Stephen & Brenda B

Room Tip: A view of the bay is a plus.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, June 7, 2014
Dear Guests,

I thank you for your words of praise regarding Belmond Villa Sant'Andrea.

We genuinely love to indulge all of our guests and I am truly pleased to hear that you have loved to stay with us.

We look forward to welcoming you back soon.

Best regards,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taormina Mare (Me)
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 20, 2014

I expected the best. I had more.
Breath-taking location, excellent style, perfect comfort, discrecy, and - what a staff! One of the few places left in Europe with world high class of service, warmly recomended to connaisseurs.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Borislav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, May 21, 2014
Dear Guests,

Thank you for taking the time to post a review on TripAdvisor and I am delighted to hear that you could not have been more pleased with your stay.

I am truly glad you enjoyed the location and of course the staff who take great pride in the level of service they provide for our guests.

We certainly hope to welcome you back in the not too distant future.

Warm regards,

Giovanni Nastasi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Belmond Villa Sant'Andrea

Property: Belmond Villa Sant'Andrea
Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mazzaro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa Sant'Andrea 5*
Number of rooms: 68
Official Description (provided by the hotel):
With an exclusive location on the Bay of Mazzarò, considered one of the most beautiful in all of Italy, the elegant Belmond Villa Sant'Andrea nestles on its own private beach with new luxurious cabanas, facing the dazzling aquamarine sea. Built by an aristocratic family in 1830, surrounded by lush, subtropical gardens, the hotel retains all the charm of a private residence, enriched by paintings and antiques. The décor of the 64 rooms and suites reflects the nautical character and marine location of the hotel, with ample use of local stone and Sicilian materials and fabrics, creating a light, relaxed and serene atmosphere. The Oliviero Restaurant, on a panoramic terrace overlooking the gorgeous sea, is known for its fish and seafood specialties and traditional Mediterranean cuisine. The Bar, located on the outdoor terrace, is the perfect place to enjoy a drink, a snack or a light lunch by the beach. A Beach Bar and a Pool Bar in the new pool area are also available for a refreshing drink after a swim. Guests can benefit of the complimentary shuttle to the centre of Taormina, as well as the daily mini-cruise by private boat to explore the beauties of the coast (available during summer). The wellness centre offers a range of exclusive treatments for the ultimate of relax, while the fitness centre is fully equipped with the latest technology. The Smile Club with an English-speaking supervisor is available to entertain the younger guests with lots of fun and exciting activities. Guests at Belmond Villa Sant'Andrea can enjoy all the facilities of Belmond Grand Hotel Timeo, its sister property located in the centre of Taormina next to the Greek Theatre. ... more   less 
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Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Belmond Villa Sant'Andrea Taormina, Sicily - Mazzaro

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