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“Wonderful Location, beautiful views, warm ocean but service could do with some improvement” 4 of 5 bubbles
Review of Belmond Villa Sant'Andrea

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Belmond Villa Sant'Andrea
Ranked #1 of 4 Hotels in Mazzaro
Certificate of Excellence
Camps Bay, South Africa
Level Contributor
117 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Wonderful Location, beautiful views, warm ocean but service could do with some improvement”
4 of 5 bubbles Reviewed August 16, 2012 via mobile

We have recently returned from a 6 six night stay for our honeymoon. We had a suite with the most amazing view and each morning was a treat to open the balcony door. The hotel is good, definately 5 star for location but service can be improved upon. We are regular 5 star travelers and if paying the high Euro prices the hotel charge we except service. The staff are all lovely but often 'forgot' part of our breakfast order which left us waiting for ages. The concierge in my opinion could certainly be more proactive.... Our luggage was lost and we got information quicker about its whereabouts from our office back home who phoned Rome than we got from the Sicilian concierge.

The food is pricy and pretty average compared to the hotels we stayed at during the rest of our stay in Italy. The half board options includes lunch but excludes the daily salad bar..... Just dont understand that! Surely they could include the salad bar!

Overall a very pleasant stay. A dinner at the sister hotel Timeo is a must as the views are gorgeous.

Stayed August 2012, traveled as a couple
Helpful?
1 Thank MarvBlonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, August 20, 2012
Dear Guest,

First of all, we would like to thank You so much for choosing Villa Sant’Andrea as destination for you honeymoon and for sharing your feedback with us.

We are glad to receive such positive comments about the hotel, the room, the attitude of our staff and your dining experience at our sister property in Taormina, the Grand Hotel Timeo.

We are sorry that there were some misunderstandings with your breakfast order.

Our concierge team does his best to have the lost luggage delivered as soon as possible, but as you can imagine the researches and replies from the lost & found offices and from the airlines can take some time.

Our half board option allows our guest to choose between a daily à la carte lunch or dinner in our Oliviero Restaurant and in the main Restaurant at the Grand Hotel Timeo, offering many options and dining experiences to our guests. There is no restriction in terms of number of dishes included (only a few dishes – such as lobsters – can be ordered with a supplement) and normally the guests appreciate this variety of choices, including also the salad bar whenever ordered at the Restaurant. Only the snacks and the salad bar ordered at the Bar are not included in the half board.

We would like to thank You once again for your invaluable feedback: our guests’ comments are important to keep on improving the level of service.

We look forward to welcoming You back soon in our Villa and in any other hotels, trains and cruises part of the Orient-Express collection.

Best Regards from Taormina

Giovanni Nastasi

General Manager
Hotel Villa Sant'Andrea, Taormina Mare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
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Loondon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 13, 2012

My wife and myself have just returned from a 5 night stay @ villa sant'andrea. This was actually for our honeymoon to which we were immensely looking forward to.

The hotel itself is no doubt a 5 star property on the bay of Mazzaro and in an idillic setting, many of the photos do not do it justice,

Being our honeymoon, to which the hotel knew as I confirmed it before and ordered flowers for our room, we did not receive even a complimentary drink during our stay. We were not expecting much but the complete lack of care to our very special holiday really stayed with us. Previous holidays in similar priced / style resorts have out performed them in so many ways for special occasions,

I guess this summarises our experience with villa sant'andrea, a good resort, possibly the best in the area but thoroughly overcharged for what is offered, with a complete lack of personal touch to the guest,

We found the staff good on the whole, but no where near the 5* services that we have experienced at other resorts like the one and only. On quite a few occasions we had to repeat our drinks order and remind them we were still waiting, as well as on the first day seeing our pizzas given to another table at lunch and having to wait almost an hour from order to receive them.

As others have mentioned the food is good but no where near the €100 per head for a starter,main and wine each, compared to many of the other excellent restaurants.

In fact on the last day we noticed that the main restaurant menu prices had gone up, the salads had gone up from an eye watering €27 to €30, pizza €11 to €14, peroni to €9, but at least they held the 1lt bottles of water at €7 each

  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank James3200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerVSA, Direttore at Belmond Villa Sant'Andrea, responded to this review, August 16, 2012
Dear Guest,

we would like to thank You so much for taking Your time to write us Your feedback.

We are glad that You chose our hotel for your honeymoon, and we are delighted to learn that You enjoyed your stay with us, our resort and its setting.

We are sorry to learn that in some respects your stay with us did not meet your expectations.

The attitude and the standard of service provided by our staff are normally very much appreciated by most of our guests, as You can read also in many reviews on Tripadvisor; we are sorry that during Your stay You didn’t have the same feeling.

Actually we have the pleasure to host many couples that choose our hotel for their honeymoon and we provide for a welcome amenity in their room to celebrate their first night with us.

Our Oliviero Restaurant is famous for it fresh seafood specialities and our regional dishes. Our Chef only use the freshest seasonal produce provided by the best local suppliers.
Our prices are in line with the market, with the produce used and with the standard of service provided.

In Our Snack Bar we propose a light lunch, with a choice of sandwiches, pizza, some main courses and a salad bar. The prices of our pizzas depend on the variety chosen.

We would like to thank You once again for your invaluable feedback: our guests’ comments are important to keep on improving the level of service.

We look forward to welcoming You back in our Villa and we remain at your full disposal for any additional assistance You may need.

Best Regards from Taormina

Giovanni Nastasi

General Manager
Hotel Villa Sant'Andrea, Taormina Mare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 8, 2012

What a fantastic hotel! Having just returned from a two week stay with my family the Villa Sant'Andrea must rank as one of the best hotels I've stayed in. The location is sublime, the restaurants excellent and the service is simply the best. An absolute gem that I heartily commend to all.

Room Tip: Definitely go for a deluxe room if possible as they have the best view.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 1, 2012

This is without doubt the best hotel I have ever stayed in.

From the minute we arrived at the airport and the polite, informative and efficient driver who took us to our hotel, to the wonderful ladies on reception who gave us an upgrade- it was perfect in every way.

All the staff knew our names instantly and did everything within their capability to make us at home and please us.

The food was beautiful and the staff would basically cook you anything you wanted and to your taste- totally off menu. The winde and cocktails were also fantastic!

The hotel itself was utterly beautiful too with lovely bathrooms, air conditioning and a fantastic view of the cove it is settled in.

The private beach was also a dream- with such attentive staff who are ready to take your drinks order or help you in anyway possible at any point.

This is truly a luxury hotel and I thought everything about it was fabulous!

Highly recommended!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 17, 2012

I challenge anyone to suggest a hotel better than villa st Andrea. Maybe villa d'este, which we recently stayed at but no others. The staff are just wonderful, especially Luigi in the restaurant, not to mention the charismatic GM Giovanni. Our room, junior suite was like a palace and the location of the hotel on the beach is what I dream about in an Australian winter. Sadly we had to leave, but like every thing good in life, it ends. Do yourself a favour and book a trip here. 5 days is the min!

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fussi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 16, 2012

Being not too impressed by the dirty Catania and unfriendly people there, I booked this hotel on the last day of my conference there hoping to have some relaxing time. I felt that it was the right choice the moment arriving at the gate. The view from my balcony of the double superior room was amazingly beautiful. The private beach was very lovely, even though the water was a bit cold back then I still went in for a swim. I then had these surprises by encountering the fish, sea anemones, huge sea cucumbers, and the sea urchins nearby the rocky bit of the beach (closer to the pool). I grabbed a sea urchin by using the seaweeds but still accidentally got stung when I slipped. I took it back to the room and got ready to dine in the restaurant and see if they could do anything with it. Then I was told the one I got was a male one so it's not tasty. Anyway the service was great and staff very friendly. The breakfast was good. HOWEVER....

I was very disappointed by the quality & taste of the food that evening at the restaurant. I had two seafood dishes and they were just mediocre and also lack of presentation. For me, they are maybe acceptable in a 4 star hotel (non sea bounded). The thing is, I happened to have some superb seafood dishes in an okay 4*Catania hotel restaurant (Hotel Villa del Bosco) the previous night.

Facilities: The view from the pool is beautiful but it's really small (less than 15m I think). I only had time to use the pool as the rest opens late and close early in May so didn't know what they were like.
Room: I would prefer the slippers in the room to be the comfy cotton ones instead of the hard bamboo huge man-sized flipflops. I found a hair on one of the bathrobe which was a bit gross when I opened the wardrobe.

All in all, it's a beautiful hotel with great views at every angle and staff very friendly. I've been thinking about returning this summer but the food at the restaurant is holding me back.

Room Tip: The room facing the beach is beautiful.
See more room tips
  • Stayed May 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kittythebabyrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed July 15, 2012

This hotel has lots of character and is superbly run, with very professional and dedicated staff. We arrived late into the evening and began to get the feel of the hotel as we walked down the sloping driveway with the music from the bar wafting up from below. We'd taken a junior suite, which was immaculate and a very good size, with a small balcony almost right over the rocky bay.

We noticed the small things that added up to the overall experience: Many of the staff take the care to learn your names; room servicing is followed each day by a separate check by a supervisor to ensure all is OK; fresh chilled complimentary fruit is brought round during the afternoon if you are by the beach or pool; the breakfast buffet is very nicely presented and a lot of care taken over breakfast.

The bar area is tastefully understated, with lots of comfortable chairs overlooking the bay and waiters/waitresses swishing around with energy and flair, but without any of the arrogance that you can sometimes find at top hotels. There was a piano player (Carmello was the name I believe) who deserves a mention as he (and occasionally joined by a lady) created a relaxed atmosphere and was very good (and would also weave the names of guests into his songs as he went).

A few other things:

- there is a cable car a minute's walk from the entrance to the hotel which will take you up into Taormina at 3Euros each way. It can however get quite crowded. As an alternative the hotel puts on a complimentary shuttle bus every 30 minutes to go up to its sister hotel in the town. The shuttle bus does however mean that you have to negotiate quite a number of steps to get into the town - not a problem for us, but we could see this being an issue for others.

- it's worth asking for recommendations from the Concierge if you eat in the town. We had a couple of 'unusual' lunches or dinners there before getting some recommendations.

- if we had any constructive criticism it is that the hotel restaurant food is good but did not seem to be of any higher standard than the nearby restaurants which were at considerably lower prices, but the setting is very nice indeed. Also we found that if you ordered wine by the glass, this was poured on the basis of minimum credible amount.

Overall, we'd definitely want to return to this hotel and would thoroughly recommend a stay here.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bilbo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Villa Sant'Andrea

Property: Belmond Villa Sant'Andrea
Address: Via Nazionale 137, 98039 Mazzaro, Taormina, Sicily, Italy
Phone Number:
Location: Italy > Sicily > Province of Messina > Taormina > Mazzaro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mazzaro
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Belmond Villa Sant'Andrea 5*
Number of rooms: 68
Official Description (provided by the hotel):
With an exclusive location on the Bay of Mazzarò, considered one of the most beautiful in all of Italy, the elegant Belmond Villa Sant'Andrea nestles on its own private beach with new luxurious cabanas, facing the dazzling aquamarine sea. Built by an aristocratic family in 1830, surrounded by lush, subtropical gardens, the hotel retains all the charm of a private residence, enriched by paintings and antiques. The décor of the 64 rooms and suites reflects the nautical character and marine location of the hotel, with ample use of local stone and Sicilian materials and fabrics, creating a light, relaxed and serene atmosphere. The Oliviero Restaurant, on a panoramic terrace overlooking the gorgeous sea, is known for its fish and seafood specialties and traditional Mediterranean cuisine. The Bar, located on the outdoor terrace, is the perfect place to enjoy a drink, a snack or a light lunch by the beach. A Beach Bar and a Pool Bar in the new pool area are also available for a refreshing drink after a swim. Guests can benefit of the complimentary shuttle to the centre of Taormina, as well as the daily mini-cruise by private boat to explore the beauties of the coast (available during summer). The wellness centre offers a range of exclusive treatments for the ultimate of relax, while the fitness centre is fully equipped with the latest technology. The Smile Club with an English-speaking supervisor is available to entertain the younger guests with lots of fun and exciting activities. Guests at Belmond Villa Sant'Andrea can enjoy all the facilities of Belmond Grand Hotel Timeo, its sister property located in the centre of Taormina next to the Greek Theatre. ... more   less 
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Also Known As:
Villa Sant`Andrea By Orient-Express Hotel Mazzaro
Hotel Sant Andrea
Sant Andrea Hotel Taormina
Sant'andrea Villa
Belmond Villa Sant'Andrea Taormina, Sicily - Mazzaro

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