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“a little bit different”

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Jalsa Beach Hotel and Spa
Ranked #2 of 3 Hotels in Poste Lafayette
Reviewed July 27, 2013

had a wonderful time at the jalsa beach hotel. staff were wonderful, food to die for, and overall a delightful holiday. i'm a lone traveller and found it a bit out of the way with no other hotels near. beach very small and lagoon very shallow. i don' really travel 24hrs to lie at a pool as i can travel 2hrs to spain for that but on the plus side i went home relaxed with all my early nights.

Room Tip: don't take a room near the lift. i was in room 310 and every morning before 7am the noise was no...
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  • Stayed: July 2013, traveled solo
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2  Thank weehen156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded August 11, 2013

Dear Weehen156,

On behalf of the entire Jalsa Beach Hotel & Spa Team we thank you for having taken the time to write such positive feedback. Your review has been shared with all the Team Members whom you have come to know during your visit.

Yes, Jalsa Beach Hotel & Spa does offer a very relaxed and tranquil environment. As you correctly stated the hotel is located away from the busy developed areas. Fortunately Mauritius is a relatively small island which allows for easy access to almost all activities around the island.

Your comments on the menus on offer is much appreciated. The Food & Beverage Team is always hard at work catering for a number of different dietary needs. When a guests leaves such positive comments it 'fuels the fire' even more.

We wish you a wonderful year ahead and thank you for having chosen Jalsa Beach Hotel & Spa as your holiday destination.

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445 - 451 of 893 reviews

Reviewed July 26, 2013

Pros

* I have booked my package from Cox & Kings
* We were greeted by c&K representative @ airport & the travel vouchers were been handed over to us.
* Good location, 10mins drive from Flaq where the local market is.
* Candle light dinner & a bottle of sparkling wine was complimentry from the hotel which was not included in the package.
* We faced issue with the breakfast & spoke with the chef reg the same, he took the feedback in a very proper manner. He offered the best prawn curry I have ever tasted in the dinner.
* Bar was well stocked, serves good variety of cocktails.

Cons

* Local site seeing & other things were taken care by a company called as Aquasun which doesnt match the standards of Cox & Kings
* First thing you will notice there is, lot of discrimination by the hotel staff if you are an Indian.
* Room / bathroom was not cleaned properly.
* Internet is offered only in 1 PC that too in the reception lobby.

I feel that there are much better hotels @ this price, just you need to do some research before booking. I have travelled in April 2011.

Room Tip: Deluxe room which has got sea view
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  • Stayed: July 2013, traveled as a couple
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2  Thank Pavan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded August 11, 2013

Dear Pravan K,

Firstly we would like to thank you for having chosen Jalsa Beach Hotel & Spa as your holiday destination. Furthermore we thank you for having taken the time to write your review. All feedback, positive and negative, serves as a great tool in assisting the Team to improve our services.

We are delighted to read your positive comments. Your feedback on the location of the hotel is much appreciated; as you correctly stated the local markets are both easily accessible and within reasonable distance. It was only a pleasure to have provided with the sparkling wine and romantic dinner as a honeymoon couple. Furthermore we are very pleased to read that we have been able to deliver on our promise of attending to your personal needs. Our kitchen Team much appreciated your feedback on this matter!

The comments on the services as provided by your local tour operator representative are perhaps best reviewed on the appropriate forum/review page. This matter is not in the hands of the hotel but relates to the original reservation made. I hope that the overall rating of Jalsa Beach Hotel & Spa on this hotel review page has not been affected too much by these comments.

We have a dedicated valet Team servicing all rooms once daily remaining on standby should any guest require further assistance. Your comment on the cleaning standard of your room has been well noted and we apologise that the standard was not up to your expectation. Our overall rating for cleanliness on Tripadvisor is at 4.5/5.0 and we will increase our efforts to ensure that this remains.

We were surprised to read your feedback regarding our Team members providing different levels of service to different nationalities. If one looks at the reviews we have received over the last couple of years it is clear that all our guests appreciate the service provided by our Team members the same. However we will be attentive to this comment.

The desktop computer provided at our Reception lobby is listed as a con in your review. However we feel that providing this FREE service along with FREE Wi-Fi in both the Reception Lobby and Rum Point Bar is a value added service.

Finally and most importantly we again congratulate you as a newly married couple and we wish you many happy years ahead. We hope to have the privilege of welcoming you back to Jalsa Beach Hotel & Spa in the future.

Thank you!

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Reviewed July 11, 2013

We had a wonderful stay at the Jalsa Beach Hotel. The staff were extremely kind and the food was excellent. They have a vast selection of multi-cuisine food in their buffet and almost all if their desserts were delicious. The only downside is that the shower area is a bit dirty and the bathroom was musty.

Room Tip: Make sure you book a deluxe room.
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  • Stayed: July 2013, traveled with family
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2  Thank Krischari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded July 13, 2013

Dear Krischari,

On behalf of the Team we thank you for having chosen Jalsa Beach Hotel & Spa as your holiday destination and for writing such a wonderful review. Your reference to our 'excellent' Team is much appreciated. Our dedicated Team offers a sincere personal touch which has always proven to be one of strongest assets...a relatively small hotel which operates like family.

We apologise that the bathroom was not up to your satisfaction. I will give this matter personal attention to ensure that such a comment is not repeated. I again offer the services of all the management who remains at the disposal of all guests.

Sending you our best wishes.

Thank you!

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Reviewed July 8, 2013

It was a 7 day trip to Mauritius where we opted for this property. We booked the cottage room with 2 huge balconies facing the lagoon and the ocean.The facilities in the room was worth a praise. The property is very beautiful with lagoons, private beach, and a pool adjoining a well stocked bar... The buffet breakfast and dinner was good and had variety. The hotel had arranged a lovely candle lit dinner for us although it was not a part to our package which was a very sweet gesture from their side. Staff was courteous and polite. Overall it was a lovely experience and had a memorable stay

  • Stayed: August 2012, traveled as a couple
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2  Thank Urvashi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded July 13, 2013

Dear UrvashiMishra,

On behalf of the Jalsa Beach Hotel & Spa Team we would like to thank you for your wonderful review and positive feedback.

We are pleased to read that you have enjoyed all the services on offer. The Executive Room was most certainly a good choice of room; providing a spacious environment and good facilities. Your feedback on the Pool, Rum Point Bar and Candlelit Dinner is well noted and much appreciated as well.

We thank you for recommending Jalsa Beach Hotel & Spa as a holiday destination of choice and we hope to welcome you again soon.

Best wishes and thank you!

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Reviewed July 8, 2013

When you are planning a trip to Mauritius and looking for a hotel, what would an average Indian want - nice view from the room and Indian food. Jalsa Beach Hotel offers the perfect combination of the two, at a price which is also affordable to most. I searched for the best package for Jalsa and found Seaside Holidays offering the best one. The room I got was one that had swimming pool view along with the sea beyond, i.e. probably one of the finest you can expect on a holiday. The hotel beach gives excellent views of sunrise. However, I found the beach unfit for swimming due to the sea weeds as the hotel is located beside a lagoon. They provided Indian dishes along with the western fare for breakfast and dinner. Though the variety was there, the use of local spices in the Indian vegetarian dishes did not go that well with us. However, the non-veg tasted just like the taste you have in India. Also, we had opted for Indian cuisine at the time of booking but there were no restrictions in case we wanted to eat the continental dishes (I had read in the reviews of some hotels in Mauritius which disallowed their guests from taking those dishes that were not a part of the cuisine they had specified in the booking). The staff was very polite and helpful, even to the extent of preparing food according to our wishes in case we did not like the food in the buffet. With options of kayaking and scuba diving from the hotel beach itself, the hotel offers to be a perfect destination for anyone.

  • Stayed: August 2012, traveled as a couple
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2  Thank varunag18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded July 13, 2013

Dear Varunag18,

On behalf of the entire Jalsa Beach Hotel & Spa Team I would like to thank you for your kind words and for referring to the hotel as 'a perfect destination for anyone'. We are pleased to read that you have done your research on hotels in Mauritius and that we have been able to meet your expectations.

Your feedback on the rooms, food (Indian & International) and pricing structure of the hotel is much appreciated. Jalsa Beach Hotel & Spa has a dedicated Team always striving to improve the product and we are pleased to read that we are heading in the right direction.

With regards to your comments on restriction on the buffet items at other hotels. This is certainly surprising news and as you correctly stated all dishes on our buffet are there to be enjoyed by all our guests. Furthermore we will do our best to cook that something special from home upon request and within reason.

Again we thank you for having chosen Jalsa Beach Hotel & Spa as your holiday destination. We hope to welcome you back soon and send you our best wishes.

Thank you!

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Reviewed June 27, 2013

It was fun filled trip of 6 days..All facilities were great... To start with food.. They served octopuses which I had for the first time in my life.. Breakfast and dinner buffets awesome..A difficult time though for vegetarians during dinner..A personal beach is two thumbs up.. Rooms just amazing with their sea view.. The bar, welll stocked with happy hours as well which is a winner..
The only thing that lacked was if they could offer beach dinners at night..Spa experience was something which could have been better..Sports facilities were good which included peddle boat, canoeing, snorkling (paid)..A lagoon with clear waters adds to your pluses...A pool by the bar another major attraction..

Location is not that good though.Proximity to FLAQ is ok which can be reached by local bus an experience in itself..

FLAQ is a good place to shop and spend 4-5 hours..

Room Tip: Always ask for a room facing sea...
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  • Stayed: November 2012, traveled as a couple
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5  Thank navreet w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded July 7, 2013

Dear Navreet W,

A concise and encompassing review. The entire Team of Jalsa Beach Hotel & Spa thank you for your wonderful feedback. The pleasure was ours! Your review serves as a great reward to all the Team Members of Jalsa Beach Hotel & Spa.

We are delighted to read your positive feedback on the menus on offer. Our kitchen Team is always hard at work to provide our guests with menus which include authentic Mauritian dishes as well as flavours from home.

Your feedback on the Happy Hour at our Rum Point Bar is also much appreciated and any potential visitor to Jalsa Beach Hotel & Spa can expect to find the same.

You correctly stated the added value offered by our Boathouse, offering FREE use of pedalos, snorkelling equipment and kayaks. The diving lessons are a paid service and offers our guests the ability to learn the basics of certified diving.

Sending you our best wishes and we hope to welcome you again soon.

Thank you!

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Reviewed June 26, 2013

We stayed at Jalsa during the last week of May 2014. The experience was awesome starting from the scenic view, service, food and everything. A very well maintained and clean hotel with very warm and friendly staffs. Although they messed up my request for a cake for my wife's birthday and brought the cake on 11 PM at the night on the birthday instead of the day before, I will take it as a small mistake and won't take anything away from the staffs. Also I was charged for the cake which should have been complimentary as it was a birthday. I guess they compensated us with two mock-tails later. Our room-service lady and Mr. Rajesh at the restaurant were awesome. Also I must mention about the 'Monsoon Pizza' that I had in the restaurant was one of the best pizzas I have had anywhere. :) I highly recommend the place will be back for sure.

Room Tip: Deluxe rooms with sea view especially the ones from number 213 and 313 onwards.
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  • Stayed: May 2013, traveled as a couple
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Thank Sidharth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Manager at Jalsa Beach Hotel and Spa, responded to this reviewResponded July 7, 2013

Dear S62065,

On behalf of the entire Team at Jalsa Beach Hotel & Spa I thank you for your wonderful review and positive feedback. You can be assured that your review has been shared with all members of the Team alike.

We are delighted to read so many positive comments on the service we offer from all members of our Team. Jalsa Beach Hotel & Spa operates like family and we love to include our guests in that equation.

We thank you for recommending Jalsa Beach Hotel & Spa as a holiday destination of choice and we look forward to your next visit.

Sending you our best wishes!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jalsa Beach Hotel and Spa

Address: Coastal Road, Poste Lafayette, Mauritius 41519
Location: Mauritius > Riviere du Rempart District > Poste Lafayette
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Poste Lafayette
Price Range: $121 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jalsa Beach Hotel and Spa 3*
Number of rooms: 66
Official Description (provided by the hotel):
Nestled on the gentle shores of the Indian Ocean, Jalsa Beach Hotel & Spa overlooks a turquoise lagoon with stunning mountain scenery. Found along the North East coast of the tropical island of Mauritius, at Poste Lafayette, Jalsa Beach Hotel & Spa is the perfect choice for those looking for a peaceful and relaxing holiday. ... more   less 
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Also Known As:
Jalsa Beach Hotel And Spa Mauritius/Poste Lafayette

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