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“Lovely Little Heaven That Does Not Cost A Bomb”

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Cocotiers Seaside Boutik Hotel
Ranked #1 of 1 Hotels in Baie du Tombeau
Hereford, United Kingdom
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Lovely Little Heaven That Does Not Cost A Bomb”
Reviewed September 24, 2012

We stopped at les cocotier September 2012s, we flew with Mercury Direct.
On arrival we were greeted and showed our room.
We were on B&B deal and the breakfast was adequate for us. Slight remark or the hotel they ought to improve the way food such as cheese, yogurt, fruits are covered! Inevitably there are flies around as the restaurant is open which is a very nice feature indeed.
We did not had lunch nor dinner at the hotel as every single night we ate outside.
We were not impressed as every morning we had to wait 3-6minutes for coffee! Or sometimes we had to request from the staff.
I must express my deepest gratitude to the security guards (all of them). Polite, helpful, friendly and they go out their way to help. The area used to(or still) have a bad reputation but each time wen we returned to the hotel irrespective of the time (quite often pass 2230hrs) the security guards always came out and greeted us. They were exceptional.
The front desk staff are friendly and helpful.

The catering staff could do with some help to be friendly. There were at times we felt they were rude but it did not need for us to complain. May be they were having a bad day!!!

Swimming pool and the communal areas were all clean, in fact every morning we witnessed staff cleaning the pool, tidying the garden etc.

The room was old (furniture & fittings) and but clean & comfortable. The cleaning staff do an exceptional job. The air conditioner was very slow and it was annoying. It isn't powerful. A bit of a weird one when the light is switched on then your electric razor or toothbrush will then charge!!! ...
The beach isn't one for swimmers as it is quite stoney! But this why I suppose the hotel us a 2star? But transport to go to nearest beaches such as taxi and buses are available outside the hotel.

Will I recommend this hotel, sure I will. We will return in fact next year we are planning to return for a further 2weeks there.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank BeniBoo27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, GIovanna Blin at Cocotiers Seaside Boutik Hotel, responded to this review, October 8, 2012
Dear guest,

We would like to thank you for your feedback on your recent stay at Les Cocotiers. Your warm appreciations of our Security guards and Reception staffs have been passed.

We have positively taken note of your remarks.

Mauritius being a tropical environment, flies remain a recurrent problem: this is why most items on the buffet are always covered. However, new actions are being taken to prevent them from entering the Restaurant itself.

We deeply regret the delays in the service at Breakfast time due to sudden unforeseen circumstances as hotel was fully booked leading to delays in service since we do not provide self service for Tea and Coffee.

We are absolutely concerned that you felt our staffs were sometimes rude since Mauritians are generally known for being polite and humble. We do take this very seriously as this is not our way of doing things and will see that Higher standard of service is provided to our guests.

We look forward to welcoming you again at Les Cocotiers Hotel,

Giovanna Blin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Port Elizabeth, South Africa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 18, 2012

Surprise, surprise

We stayed at Les Cocotiers from 1 to 8 September 2012. We were apprehensive about staying at Les Cocotiers as some of the reports on trip advisor warned about food, rooms, dirty pool etc. What a load of nonsense! On arrival we were greeted by Jean Francois who welcomed us and invited us to have a seat in the lobby. He advised that Warren will attend to us shortly. Warren brought us a lovely floral scented cloth which instantly refreshed us. We were also presented with a nice fruit juice. Warren explained meal times etc to us and helped us with our luggage to our room. In April when we booked, we requested a sea facing room. Well that is exactly what we got. The room was very clean, spacious enough for comfort, equipped with a small fridge and hair dryer. The best was when we opened the curtains and saw the view. Room 212 is great. Although on the 1st floor, the steps are easy to climb, even for my husband who has knee problems. We enjoyed being so close to the water and dining room. The barbeque and show on the Saturday evening was a good introduction to the days that followed. There was always more than enough food and very tasty. Breakfast included cereals, yogurts, cheese, cold meat, different kinds of bread, croissants, cake!, potato/meat dish and eggs/omelettes as well as a pancake station. The pancake (crepe) station was my favourite as I had a selection of banana jam! (It was like a mousse), pineapple preserve and honey to enjoy with my pancakes. We also enjoyed the Dinners. A selection of about 6 salads, freshly daily baked rolls (to die for) pickles, pasta or rice, lentils, a veg, fish, chicken and sometimes mutton. Although we never had beef or pork, we did not mind as the fish, chicken and mutton was cooked differently and had the most awesome flavours!!. Deserts were also on offer.
My husband had a very good sport massage at the Spa!
The royal blue mosaic tiled pool was always clean. Reclining chairs were available at the pool and on the beach. Although there is no swimming beach, I could not stay out of the sea as I am keen on snorkelling. I saw so many different kids of coloured little fish and beautiful coral! All the staff made us feel very welcome and we soon became friends. Chef Rajiv and Gerald presented us with a tub of “banana jam” to take home with us. Last Saturday I made a banana toffee (banoffee) desert with it and my guests could not stop raving.
Ms Blinn and staff, keep up the good work.. For a small hotel you are doing a wonderful job. Perhaps you should just google and check which booking agents still have you as a sister hotel to La Plantation etc Travellers, if you want to stay in a five star resort hotel, where your day is planned for you, then go there. If you want to meet the locals, and explore the Island and have a peaceful, comfortable and friendly stay then book at Les Cocotiers. We hope to be back someday. Hetesh keep the beers cold!, or tell the barman if you are promoted in the meantime.
Lorraine and Kevin Garner

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Lorraine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, Directeur général at Cocotiers Seaside Boutik Hotel, responded to this review, September 27, 2012
Dear Lorraine and Kevin,

All the team members of Les Cocotiers join me in thanking you for your kind words on your recent stay in our Hotel: it is always a pleasure to read that our facilities and the attentive service of our personnel met your expectations.

Rajiv and Gerald were delighted to hear that you gave another life to their homemade banana jam and said they would have to try to make a ‘banoffee’ too!

We hope to welcome you again at Les Cocotiers Hotel,

Kind regards,

Giovanna Blin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 1, 2012

This hotel is located away from Port Louis and Eben area. Taxi charges more than 2000 MUR.
Hotel is next to the beach. Not safe to travel outside once its dark. But inside the hotel its absolutely safe. Day time no issues at all. Hotel rooms are small and its clean. Restaurant offers good food. Swimming pool is well maintained. Staff is helpful. The Ritz gentlemen club is close to this place.

Room Tip: pool facing room
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
1 Thank panditrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, General Manager at Cocotiers Seaside Boutik Hotel, responded to this review, September 10, 2012
Dear Mr Panditrao,

We wish to thank for your comments on our Hotel. However, as per picture attached, it looks like we had the pleasure to welcome you during the month of August 2010.

Les Cocotiers Hotel has undergone a thorough renovation since September 2011 and has been taken under the new Management of a well renowned group, “Attitude Group”

Pertaining to your comments, I feel the need to bring the following observations:

● Hotel is 10 minutes From Port- Louis and 30 Minutes from Ebene by car. Depending on the wide choices available, the taxis working with the hotel are ‘licensed’ by competent authorities and charge between MUR 2,000 and 2,500 for a full day guided excursion around the island. Hiring someone else outside our recommendations is solely on one’s own responsibility.

● It is absolutely safe to go out by night in your own car or by taxi to common night life hot spots. It’s effectively not recommended to wonder by foot alone in places you don’t know or have not been recommended to, like anywhere else in the world.

● For your information, the Ritz Gentlemen club has been relocated to another place in the North since the end of year 2011.

It will be a pleasure to welcome you once more at Les Cocotiers Hotel,

Sincerely yours,

Giovanna Blin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 28, 2012

We were booked in at Les Cocotier Hotel from 18 August - 25 August 2012. Coming from a Hotel background, I think we expected 5 star service from a 3 star hotel. After speaking to the staff and getting the background of the Hotel, we understood that the hotel was previously owned by a different company and the "Attitude Group" have purchased it in the last year or so. The rooms were much better than what we saw on the internet and the revamping process is evident. The staff are friendly and very helpful. The management team take guests comments seriously. e.g. My 2 year old baby hates the shower and after speaking to the Front Office Manager, Jean Francois, they went out of their way to purchase a baby bath for my little girl. Now those are the little things that made my Holiday a memorable one. thanks to the team at Les Cocotier. We will definately visit you guys again.

  • Stayed August 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Lionel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, Directeur général at Cocotiers Seaside Boutik Hotel, responded to this review, August 31, 2012
Dear Lionel,

We would like to thank you for your positive comments on your recent stay at Les Cocotiers Hotel: it has been passed on to our personnel.

We are happy you made the most of your Holiday in Mauritius while staying with us and it would be our pleasure to welcome you and your family again in the near future,

Warm regards,

Giovanna Blin,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gauteng
Level 5 Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 27, 2012

Went to the hotel as part of a package, were dissappointed at the beginning, as the original website we visited were missed informed, and no transport to other hotels with beaches were cater for, neither a trip to Port Louis. But must state that the personnel went out of their way to accommodate our needs. For a 2 1/2 star hotel, did we receive good service. A pitty they charge Rs500 to make use of the fridge for the week, but help a lot to store all the water we purhase over the street from the local shop. Breakfast and dinner all fine, not something you will write about. Beach we knew were not a swimming beach, but with all the excursions available, we could enjoyed a real beach day not far from the hotel. The local transport system (busses) available in front of hotel, and everyone very helpful to assist you were ever you need to go. Big department store not far from hotel (Jumbo) from were you could purchase water, and same snack, etc, bus in front of hotel go there. Do not exchange money at hotel, try to change money at the airport as you arrive, or at Thomas Cook (they all over Mauritius), good rate.

Room Tip: Corner rooms overlook the sea, other rooms overlook the swimming area, all depends with you travel w...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AniaGauteng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, Directeur général at Cocotiers Seaside Boutik Hotel, responded to this review, August 29, 2012
Dear Ania,

We would like to thank you for your feedback on your recent stay at Les Cocotiers. Your warm words towards our Hotel and personnel have been shared with our team.

Please note that we can organize shuttle bus to nearby beaches and Port Louis, as part of our range of excursions. We have already contacted your travel agency to ask them to update their information sheets in order to avoid disappointment to future clients.

We would be happy to welcome you again at Les Cocotiers Hotel,

Warm regards,

Giovanna Blin,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kent,england
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2012 via mobile

Rooms sparce but clean. Maid in daily with clean towels. Pool towels provided and you can exchange for clean at reception.
Breakfast is samey.. But it's what you make it. Half board guests eat breakfast and then fill bags so they don't need to pay for lunch!! As all inclusive we are entitled to lunch. There is no choice.. You sit and someone brings you what they have decided you will eat!! No bread or salad provided just a dish of rice or pasta which isn't even hot( complaint number 1).
Dinner is buffet style, but not self service. You get a dessert spoon of the contents of the salver but we now stay and raise our plates and say 'encore'!
Only had one night where dinner wasn't to our liking but the salad and fresh bread saved the day!
The package we purchased stated a shuttle bus service to the sister hotel, port Louis and beaches to the north. These stopped a year ago when the hotel changed hands ( complaint number 2). We chose Les Cocotiers as a quiet base that we could use facilities elsewhere...it's not happened.....
But the service buses run from outside the hotel and it is a very inexpensive way to see the island.
We have taken an excursion to Black River to swim with wild dolphins...incredible! Then on to a local island for a BBQ lunch and impromptu sing song!! Brilliant day out!
Lastly the dogs . They cannot help their lifestyle. They often make a bid to enter the dining area but the staff chase them out to the us enemy of the diners. Didn't hear them once at night but the birds roost in a tree to the side of the property and they keep the singing up all night!!

  • Stayed August 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank tonytoycook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Level 6 Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 4, 2012 via mobile

Stayed here a few years ago. Our rooms's pretty small and old-looking. Pretty clean though, and the ambience of the hotel is warm and cozy. The pool's small and does not look very inviting. The beach is also pretty disappointing. You can't even swim there. But the breeze especially at night is marvelous! The breakfast is alright with enough varieties. I love the friendliness of the hotel staff.
Location is pretty far out of anything. You'd need a taxi or a bus to get to Port Louis. Walking there, apparently, is dangerous & not advisable.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotels_attitude, Directeur général at Cocotiers Seaside Boutik Hotel, responded to this review, August 22, 2012
Dear Angie,

Thanks for your post on your stay at Les Cocotiers. As it’s been a few years you haven’t visited us, we would be happy to share with you some of the improvements made in the Hotel.

The Hotel has been under a new Management since September 2011 and has benefited from an overall soft refurbishment: our 48 rooms have been freshen up, the beach was cleaned up and the swimming pool has been completely renovated in June 2012. We note your advice to other travelers regarding walking around the hotel: we would like to point out that the area is relatively safe, and as with any city/village, we discourage people walking alone at night time.

Your warm appreciations of our personnel have been passed on to our hotel staff.

We would be happy to welcome you again to Les Cocotiers,

Kind regards,

Giovanna Blin,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cocotiers Seaside Boutik Hotel

Property: Cocotiers Seaside Boutik Hotel
Address: Royal Road, Baie du Tombeau, Mauritius
Location: Mauritius > Pamplemousses District > Baie du Tombeau
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Baie du Tombeau
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cocotiers Seaside Boutik Hotel 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Situated on the beach, along the north west coast of Mauritius, Les Cocotiers is a human size hotel with a friendly atmosphere. Close to the capital Port-Louis and to several popular tourist spots, this 2 star Sup hotel is an excellent starting point for a business trip or a holiday as an individual, a couple or a family. The 48 rooms are simply decorated with 16 sea view and 32 garden view, air-conditioned and well-fitted. From the restaurant and bar overlooking the lagoon, guests can watch the comings and goings of the fishermen's pirogues, the beautiful sunsets as well as Port-Louis slowly lighting up at dusk. The warm, welcoming and thoughtful staff does everything possible to offer a relaxing stay to the guests. ... more   less 
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Also Known As:
Les Cocotiers Hotel
Cocotiers Seaside Boutik Hotel Mauritius/Baie Du Tombeau

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