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“ANOTHER GREAT STAY IN A HIDDEN GEM”
Review of Cape Panwa Hotel

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Cape Panwa Hotel
Ranked #4 of 13 Hotels in Cape Panwa
Certificate of Excellence
England
Level 4 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“ANOTHER GREAT STAY IN A HIDDEN GEM”
Reviewed February 8, 2011

Just returned from our 4th trip to Cape Panwa. TOP TIP: Upgrade to a suite if you have a superior room booked as the few they have available maybe disappointing to you. Over the past couple of years they have knocked 2 rooms into one suite and these have been very tastefully done, and worth upgrading to. The hotel has varied resturants which all serve good food, as do all the restaurants outside the hotel and in the village serve a good variety of food and alot cheaper. We found the service at Sawasdee down in the village was not what it used to be and both times we visited they kept bringing us the wrong food and drinks and slow at getting it right. We have always used Mr Annan in the tour kiosk next to Sawasdee for our taxis and trips and have always found him to be reliable and reasonable on cost and nothing is too much of a problem for him. If you want nightlife this area is not for you, but if you dont want hustle and bustle, a relaxing time and good food and a scenic position you wont be disappointed. As usual the hotel staff were super effecient and friendly, there is a nice spa, free wifi in all public areas, 2 pools one of which is on the private beach. My only critisism is I dont like the way some people pay the staff on the beach to reserve the sun loungers for them in the mornings, and feel perhaps the management could look into this. The private beach is a great place to relax and soak up the sun and there is plenty of shade if you want it.. I can't wait ot go back again and would highly recommend this hidden gem.

  • Stayed February 2011
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Helpful?
1 Thank Moet01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Chinese (Simplified) first
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  • English first
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London
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2011

My husband and I stayed for 8 nights following a few days in Chiang Mai. We have stayed in quite a few hotels in the Far East and whilst the facilities in this hotel are very good we found the service disappointing.

I agree with one of the comments posted earlier about newcomers being treated differently to those who come back year after year. Whilst I accept that the hotel wants to reward its loyal guests and whilst there was no rude behaviour by the staff, they most certainly didn't engage or even try to engage as much with the newcomers.

The rooms are very nice, we were very lucky to be upgraded, the beach area is lovely though you have to get there early if you want a decent spot as the sister hotel (Kantary Bay) has no beach so alot of its guests come to the Cape Panwa.

Finally, we were very surprised and disappointed with the lack of vegetarian food on the menu at the hotel's restaurants. Only Uncle Nan's which is Italian was able to cater for us adequately.

  • Stayed January 2011, traveled as a couple
    • Value
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Helpful?
Thank LondonIcemaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bodmin, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 7, 2011

Our second stay at the Cape Panwa. A wonderful hotel, staff really helpful always pleasant and nothing to much trouble (even taught our five year old a few words of Thai), rooms great huge TV , jacuzzi on the balcony and plenty of room (shower to take a layer of skin off, heaven!) Both pools very good and not too noisy. Great areas for the kids to play in and the baboon that came down to the beach for his bananas most afternnons was always very polite. Staff on the beach lovely and remembered us from a couple of years back even got our names right at first sight.
The location beautiful, slightly out of the thick of things but since it was only around fifteen pounds a day to get one of the drivers at the bottom of the hill to run you right round the island not a problem.
Enjoyed the flintstone theamed crazy golf immensely and our trip to the waterpark was the highlight of our trip would go earlier when we return as didn't have time tp go back before the end of our trip. Was also cheaper than advertised on web site. The big bhudda was well worth a trip and the veiws are stunning. Take the time to wander up the side baths but do remember it is a giant building site. Aquarium at the bottom of the hill worth a visit if you've got kids. Good if you get a wet day. Avoid the zoo, awful experience poor babies.
My husband had an ear infection, the pharmacist who is at the hotel most days examined him, double checked with her boss over the phone asked us to come back in half an hour, hopped on her scooter and back she came with anti biotics, ear drops and pain killers. The whole lot cost less than two prescriptions back home. An excellent service.
The lighthouse happy hour is not to be missed and the all the resturants in the hotel where very good with a specail mention for Uncle Nans Italian.
The little village at the bottom of the hill has THE best indian resturant we have ever been to. Everything cooked fresh and such a lovely family running it. By the end of this stay they were choosing the food for us. They even made chicken nuggets for our little boy one night when over tired he didn't want anything else! Usaully will eat anything but that night it was nuggets or nothing!
Tim at guest relations was also very helpful and a mine of information in the lead up to our stay. Can't thank him enough.
We are starting a new business venture this year so I think it's going to be 2012 before we make it back but we are not even thinking of another hotel.

Stayed October 2010, traveled with family
Helpful?
1 Thank Snitchsox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlisle
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 7, 2011

I am presently staying at the Cape Panwa and whilst I agree that it is a good hotel there are a few issues with it that I do not enjoy. The worst one being the way some NON guests think because they come every year they have some almighty right to be the number one dogs. the management and I include guest relations seem to go out their way to pick them out at the expense of lesser mortals who are only here for the first time but in my opinion are the ones who need guidance more than someone who has come for the last seven years.
This morning I had one elderly person indignantly accuse me of pinching his sun bed I told him that he would have to get up earlier if he wanted that particular bed as I was an earlier riser. I then found out there was a group of people who have enticed a member of staff to book their beds every day, the killer for me is that they are not even staying in the Cape but are are in the Kantey Bay how cheeky can some people get. I cannot wait until the morning

  • Stayed February 2011, traveled as a couple
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Helpful?
Thank BrianyCarlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, March 16, 2011
Thank you for your feedback. Let me assure you that all staff are trained to treat guests in the same courteous and helpful manner regardless of how many times they have stayed with us. I regret that this has not been your experience. Your comments have been noted and action will be taken where necessary. Once again thank you for your feedback and we hope you will visit us again soon.

The Management
Cape Panwa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 2, 2011

Friendly staff, awesome location, nice food, good choice of restaurants, clean rooms. Can't really fault it but nor you should for the money.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 1, 2011

Hotel is of a good 4 star standard. Staff were polite and helpful. If you can afford to pay the extra, opt to stay in a suite. Hotel clean. Restaurants were very nice, Panwa house on the beach was by far the best. Do try Seabreeze at the bottom of the hill, very friendly and very nice food. The Hilltop eatery on the hill was ok, didn't find them one bit friendly and once we were served by the young lad who then sat at the front of the eatery in full view of everyone squeezing his spots in a mirror..........not my type of place!

The dearest we paid for meals were about £11 per head for a meal in Panwa house and that covered two starters, two main and two soft drinks. The restaurant attached to Otters bar (i think it's called Top of the Hill), was more expensive and seemed more Al la Carte and lots of fish so didn't eat there. Otters bar is very nice and you must take advantage of the two for one (happy hour), it works out at £2 each for a cocktail opposed to £4 each plus you get nice variety of complimentary nuts. We tried the lighthouse bar once and once only, as it's more of a sports bar, it wasn't for us. The eateries around the hotel are cheaper and we paid around £6-£7 per head for two starters, two mains and two soft drinks.

When you are eating and drinking in the hotel it all just goes on your room number so you need to keep a check on your bill and if you are having the two for one drinks, you also need to keep a close eye on your tab.

The free shuttle bus that takes you up and down the hill is great. Every 10 mins. Buy all your goods from the mimi mart at the bottom of the hill and store them in your room. Much cheaper than the mini bar prices.

Treat yourself and get all of your laundry done the day before your due to go home. There is a guy at the bottom of the hill (just ask who does laundry). He will collect if all from your hotel and deliver it the next day all washed and pressed. We got 15 t-shirts, 10 shorts, 5 jeans, 6 shirts all done for just over £10. Fabulous to get home and just put them away, worth every penny.

Do all of your excursions with the guy who has a stall at bottom of hill. Much cheaper than your tour operator and very reliable. You can get anything you want from the guys at the bottom of the hill, they are very helpful.

We rented a long tail boat with a guide who took us all around the surrounding islands. We were out for around 3.5 hours and it cost about £36 which i thought was more than reasonable. This is something that's not advertised, again, we asked the guys at the bottom of the hill who arranged it for us. We were driven to the boat which really is a short walk away and then dropped off on the beach at Panwa house on our return. Amazing trip as it was just the two of us.

We went quad biking, again just the two of us and booked with the guy at bottom of hill. This was good but not for the faint hearted. They take pics of you and try to sell them at end of excursion, we opted not to buy them and they gave us them anyway.

You must visit the massage shops along the hill, amazing service and great for false nails etc. An hours massage costs around £6. Also, the experience with the fish pecking your dead skin away off your feet is a must do, again, really cheap.

There is transport from the hotel into Phuket town centre that you pay for. Again, you may find the guys at bottom of hill cheaper.

The hotel band are painful to watch........but aren't they always. Better than silence i guess.

Hotel beach is fab and no-one bothers you. The pool is small but ok.

Don't hesitate in deciding to stay here, you will not be disappointed but if you're looking to party then it's not here.

All in all, this is a lovely hotel thats quiet and peaceful and i would stay here again. Hope this review has been helpful.

If you have any problems, Tim is the hotel guest relation guy and he is so very nice and will do his best to resolve any issues you have. He is very friendly and approachable. Well done Tim, you're doing an amazing job out there.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank MerseysidePinkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 1, 2011

We (me, my wife, wife's twin and wife's twin's husband travelled together) stayed at the Cape Panwa Hotel in June 2008 and, to sum, up, the hotel was extra-ordinary. Stroke of luck that it's where I chose to propose to my fiance! Why go anywhere else on your stay when the hotel is so good!? The beach is the best i've ever seen anywhere; in person or on TV. The staff were friendly and helpful (even organised a huge bunch of flowers for me to give to my wife when I proposed...orchids, roses, lilys...probably pay near £100 in england for what we got!). The pool was quiet, warm, big. The rooms were comfortable and air conditioned (there was ofcourse the occasional lizard visitor but YOU'RE IN THAILAND what do you expect!) I had lost nearly £1000 between the airport and the hotel; we think because of paying for a hotdog: An englishman who works at the hotel and who lives on Phuket with his Thai wife was soooo helpful in arranging for me to report the incident to the police so insurance was valid and he took such a massive weight off my shoulders.



Amazing food in hotel and also amazing in the hilltop restaurant at the top of the hill (just outside the hotel). We made really good friends with the family that run the restaurant (they also run the massage parlour next door) 1hr for £10 when we went...bargain! So relaxing. The hotel also has an amazing spa...more pricey but very atmospheric and relaxing.

We paid £749pp incl. flights, transfer, B&B basis and it was more than worth every penny. Once we've seen a bit more of the world there is absolutely no doubt we will be going back to the Cape Panwa.

You will not regret it! Go go go!

  • Stayed June 2010, traveled as a couple
    • Value
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Helpful?
Thank DannyMacPherson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Panwa Hotel

Property: Cape Panwa Hotel
Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Location: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Cape Panwa
#3 Family Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket

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