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“stop the moaning, cracking hotel”
Review of Cape Panwa Hotel

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Cape Panwa Hotel
Ranked #4 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed June 27, 2013

first to Jade M, seriously you are complaining because not all staff spoke perfect English, get real your in Thailand, Do you speak fluent Thai!!! In addition, maybe if you had opened your eyes you would have seen that when the weather is bad they advise of the change of venue for the meal and dancing. It drives me mad when people travel to these countries for culture and experience and then complain because its not what they are used to back home!
Anyway enough of that, all I can say this is a beautiful hotel in a wonderful location with staff that couldn't do enough for us. so don't listen to the trivial moaner and groaners, just experience this superb hotel for yourself.

  • Stayed: November 2012, traveled as a couple
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5  Thank louise h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded July 2, 2013

The Cape Panwa Hotel, Phuket, always welcomes responses from experienced travellers, such as you, to add balance to feedback and reviews from our guests. Having met your expectations during stays with us we look forward to seeing and serving you again many times in the future. Thank you for your positive support.

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Reviewed June 25, 2013

We recently spent 7 nights in a Cape Suite at the Cape Panwa hotel, The hotel has a nice ambience the beach is sheltered and is ideal for a low season trip although it does get a lot of coral washed up onto it which the staff seem to quickly clean up after high tide. The breakfasts were excellent with a great selection of both Western and Asian food. The Danishes were the best I have ever had at a Thai resort and my wife could not believe that I needed to try every one they had on offer. The Cape suite was huge and well appointed, some friends that stayed in with us in another room did have problems with electrical gremlins after some monsoonal rain but our room was fine although the room we had had clear glass on the sliding doors to the bathroom rather than frosted glass which meant there was little privacy. The bed was comfortable and the TV was on a swivel so you could watch it from either the bed or the couch, the balcony was spacious but the spa’s never seem to be used, the view is spectacular. There are a lot of stairs and some steep hills at this resort so I would be wary in recommending it to people who have difficulty getting around, although there is a lift and the small tram which goes down to the beach. You do need however to walk down stairs to get to the tram. The lobby was being refurbished while we were there so the reception was in the round room, the girls in there were not as friendly as in some resorts but they seemed to be quite involved in all their paper work. The shuttle bus down to the Kantary hotel is a fun ride there are some nice massage parlours on the way and a nice restaurant on top of the hill with a great view out the back. The staff at the main restaurant were polite and friendly, but if you want to eat at the Top of the Reef restaurant you need to pack some long pants as they will not let you in with even dress shorts. We ate at the Bamboo bar for lunch on a few days and the food and service was excellent as was Uncle Nans Italian restaurant and Laem Panwa. We had dinner on two occasions at Panwa house once on the front porch and once inside the front porch would be my pick of the two, the food was delicious and the service was excellent. There is not a lot to do in the local area but day trips are easily planned, there are plenty of taxis down at the Kantary. Overall this is a great value hotel especially if you can get it on a discount rate from one of the many coupon deals. Tim the English customer relations manager enjoys a chat and is happy to sit down with you and give you the low down on what to do or the local traditions, even if he does prefer Marmite to Vegemite.
Anyhow in summary the Cape Panwa although not the newest of resorts offers great value for money and should be considered for your next trip to Phuket.

Room Tip: Third floor rooms will mean less stairs to get from the lobby to your room, and get a Cape suite
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  • Stayed: June 2013, traveled with friends
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4  Thank DavidElaine2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 30, 2013

The Cape Panwa Hotel, Phuket, appreciates your favourable feedback after your recent stay of 7 nights with us. Your thoughtful mention of attentive and helpful staff has been shared with the team. We look forward to serving you again soon. Thank you for your review.

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Reviewed June 24, 2013

Our third stay at Cape Panwa and this time we took the family. Check in was fast and we were shown to our rooms which were Cape suites in F block. The kids were very impressed with their room which was part of a family suite as it had its own bathroom and balcony. The rooms were impressive and were kept to a high standard by the maids, one or two small niggles such as a leaking pipe under a hand basin and a basin which would not empty were dealt with on the same day. Breakfast was as good as usual with plenty of choice and no problem with tea or coffee service even when it was very busy, one morning even Tim the customer relations manager helped out! Had a few dinners there and once again both food and service were good and the prices reasonable. The children were treated very well by everybody especially Jennifer and Sandy at the beach café. We did have a few problems with language and wires were crossed a couple of times but you come to expect these things as guests from all over the world stay there and the staff surely can't be expected to communicate with everyone to their satisfaction. Reception was being refurbished but noise was kept to a minimum and free trips to Coral Island and free non-alcoholic cocktails were provided to compensate for any inconvenience. True that there was more rubbish than usual washed up on the beach but we saw it being removed twice along with a general clean up of the whole beach area.
We had to leave at 5.00 am to get to the airport and were allowed to check out the night before and just hand the key cards in when we left. A boxed breakfast was provided for each of us which was a pleasant surprise.
All in all another very nice holiday at the Cape Panwa especially the kids which loved the pools and the warm sea. We will be back.

  • Stayed: June 2013, traveled with family
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1  Thank Roger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 30, 2013

The Cape Panwa Hotel, Phuket, is always pleased to hear from one of our regulars and learn that your expectations were met for an enjoyable and pleasant 3rd stay with us. Your thoughtful mention of our attentive, friendly, and helpful staff and management, by name, position, or location has been shared with them. We look forward to your soonest return and thank you for your informative feedback which should be useful to other readers.

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Reviewed June 17, 2013

Cape Panwa has been our usual stay in Phuket for over 15 years. However, this time was a real disappointment for us. The lobby is under renovation but we had no clue until our arrival. No bell boy or any staff to help with the luggage and to point out where the new entrance is (5-star hotel???). We booked a "Cape Suite" and was assigned Room # N102 which was not our regular zone in a main wing. It took the housekeeper more than 2 hours to come and set up for the extra person despite the direct phone instruction from the management. The television didn't work properly and again it took more than an hour before we received any attention from the staff.

We decided to complain to the reception and the Executive Assistant Manager helped look into the matter and moved us to the new room L313. The room was much better than the last but unfortunately the air conditioner was out of order. It took them until 11.00 p.m. to fix the problem. I did expect the 5-star property to inspect the rooms and keep them better maintained.

The disappointment didn't stop only at the room. The staff at the breakfast buffet were not hospitable. I don't know if the hotel worked them too hard or they are underpaid. They don't have any smile especially the lady at the egg station. We complained to one of the guys in the restaurant and the next day we saw a little improvement.

We have chosen Cape Panwa time and again because of its "hideaway" location and service. This time, we still loved the location but we would appreciate a better service especially for local Thai guests from the "Thai" owned hotel. (seemed they treated foreign guests better)

We would have to think twice before choosing this place again and would have to start looking for a new hideaway.

  • Stayed: June 2013, traveled with family
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3  Thank Bingbongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 21, 2013

The Cape Panwa Hotel, Phuket, shares your disappointment and apologises for failing to meet your expectations. We value your feedback which has been shared with our team in our continuing efforts to provide enjoyable and pleasant stays for all of our guests all the time. Please contact me directly if you have any questions at gm@capepanwa.com.

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Reviewed June 15, 2013

I was in Phuket two times during the last five years. I stayed at Cape Panwa Hotel which I found an excellent location (save zone from tsunami). I stayed there for 3 nights in a 60 m2 room which can have a panoramic view of the Andaman sea with a special rate of 2,500 THB (US$ 85). I had a good time including releasing of sea turtles and fish fingerlings at the beach of the hotel. I would recommend to everyone to stay at this hotel.

  • Stayed: July 2012, traveled with friends
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1  Thank Cherdsak2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 27, 2013

The Cape Panwa Hotel, Phuket, thanks you for your favourable commentary and looks forward to welcoming you back again soon.

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Reviewed June 13, 2013

This was our first trip to Phuket and I am happy to say it won't be our last. Cape Panwa was an excellent choice in that it was away from the hustle and bustle of patong. But in saying that it was also at least 1/2 hour drive to Phuket town and to the harbour where a lot of the tours left from. The rooms were spacious and the beds reasonably comfortable. The decor was a bit tired and the balconies and deck surrounding the pool needed some attention. We were there in May so it was nice and quiet and you could easily get a deck chair down at the beach or the pool, but I don't like your chances when it is busy. The meals were amazing especially their banquet nights. But if this doesn't interest you there are plenty of places to eat over the hill. The hotel offers a complimentary bus that leaves every 15 minutes at night and takes you over the hill to where there is more restaurants and a night market against the shore. Unfortunately one of the drawbacks is the staff don't understand English too well and communication is sometimes difficult.

  • Stayed: May 2013, traveled as a couple
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2  Thank angstev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 17, 2013

The Cape Panwa Hotel, Phuket, notes that your stay with us was memorable and pleasant and looks forward to your next stay with us. English training is a constant and will be concentrated on during this low season. Thank you for your informative and favourable feedback.

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Reviewed June 9, 2013

Don't expect the staff to bend over backwards at this place!!!! Upon arrival we were basically pointed to where our room was, the person on the front desk could barely speak English, infact, 90% of the staff couldn't speak English, this proved to be quite a task. We were told to book the Panwa Lodge on a Monday to have authentic Thai cuisine and watch the Thai dancers......which we did, so a group of us went down for our 6.30pm booking, only to find it closed, they had moved it up to the buffet area and failed let anyone know of the change. The pool closed at 8pm at night!! Staff were rude and unhelpful and barely smiled. The customer relations guy was uninterested in helping anyone and was rude also. The rooms were great, and the beach was beautiful except for the rubbish.....Such potential, I think it needs new management and staff....

  • Stayed: April 2013, traveled as a couple
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3  Thank jade m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this reviewResponded June 14, 2013

Thank you for your feedback regarding your recent stay. Cape Panwa Hotel wishes to clarify that when there is inclement weather the Thai Night at Panwa House is relocated to Café Andaman, and updates are publicly posted around the hotel including at the reception and tram stations. Our pool closing times conform to international hotel standards, whilst our team undertakes regular English training with a full time teacher. Our beach is cleaned daily of marine debris from the strand line to the sea as soon as the tide recedes. Your feedback has been shared with our team in our continuing effort to ensure our guests expectations are met and exceeded. Thank you for your feedback.

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Additional Information about Cape Panwa Hotel

Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Location: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Cape Panwa
#3 Spa Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
Price Range: $122 - $619 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket

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