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“Perfect Honeymoon”
5 of 5 bubbles Review of Cape Panwa Hotel

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Cape Panwa Hotel
Ranked #4 of 13 Hotels in Cape Panwa
Certificate of Excellence
Cheltenham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Perfect Honeymoon”
5 of 5 bubbles Reviewed January 15, 2013

We came to Thailand for our honeymoon on December 24th until 4th January 2013. I have to say it exceeded our expectations. Checking in was quick and easy and before we knew it a lovely porter was carrying our suitcases to our room. We were very happy with our room it was clean, bright & spacious. The bed was comfortable and much needed after our 14hrs of travelling. The hotel staff were so friendly and always smiling. Nothing was any trouble for them and they were always happy to help. The food was faultless and there was a great selection to choose from, some nights they had a seafood or steak buffet which was a lovely change to the main menu. If you would like an extra special treat then i highly recommend 'the top of the reef' restaurant.

The private hotel beach was gorgeous, surrounded by palm trees. You have to go down a few steps to get to it which didn't bother us but if you are a bit unsteady on your feet then there is a little electric shuttle to take you down. We never had any problem finding a sun lounger and there was plenty of shaded areas (under the palm trees) for those who prefer not to be out in the direct sun. There was also no problem in hiring towels from the beach or pool hut.

There was a shuttle bus every 10mins from the hotel down into the little village, this was great as the hill is quite steep. We did do the walk a couple of times but it was just too hot trying to struggle back up to the hotel. Although this was a small price to pay for the amazing views you get from the hotel. In the evening from about 6pm the locals would set up their little market stalls selling clothes, souvenirs and street food all very cheap and good chance to brush up on your bartering. There is also a little supermarket with an atm machine. Along the road out of the hotel there are a few little massage huts which seemed very cheap and again the people were so friendly and not at all pushy if you didn't want one. We got a big smile and a wave everyday that we travelled down to the supermarket.

If you want to travel a bit further a field to do some shopping then Patong beach was about 30 mins in a taxi if that, which costs about £700 bht. Don't let the taxi drivers fool you into paying more, some did try to push their luck so always agree the price before going anywhere.

I can 100% say we will be booking to go back to Cape Panwa in 2014 and can't wait!

Our only negative was the awful stroppy girl in the white bikini down at the beach that decided to shout at a member of staff. Her behaviour towards the poor lady working at the beach bar was dreadful. I only hope that her likely bad review will not deter people from staying here. In actual fact the beach bar staff were working extremely hard to accommodate eveyones requests and again didn't stop smiling all day.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank H_Hayw00d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
The Cape Panwa Hotel, Phuket is pleased to learn that you had a “Perfect Honeymoon” during your stay with us in September 2012, and that “it certainly was a holiday we will never forget.” Your thanking “all the staff for making (your) stay so special” is appreciated. Thank you for your positive review and we look forward to your soonest return.
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2,487 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (562)
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Ireland
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

We visited this hotel last year because it was hosting my nephew's wedding reception to a Thai girl. The wedding reception was down on the lawns beside the sea. It was amazing with wonderful food, charming wedding decor - round tables and long tables with impeccable white linen table and seat covers and lighting spiralling up the palm trees. It was like a film set - The most perfect wedding location.

We decided to make our visit from Ireland into a two week holiday and booked the hotel for the sheer convenience of being at the wedding location never guessing that we had chosen such a wonderful hotel. Our room was spacious, clean, quiet and with a well appointed bathroom. It was carefully cleaned every day.

The beach was delightful with soft sand and a nicely graduated waterline with excellent swimming. It was necessary to keep an eye on high and low tides for the best time to swim but that was not difficult as there was information on the tides in each bedroom and every day there was adequate high tide time to swim. The water was warm and clean. Having visited the Canary Islands previously in the winter, where swimming is mainly confined to pools, it was a joy to be able to swim in the sea on a good beach for only a small extra cost above visiting the Canaries from Britain - though I know a somewhat longer flight.

The friendliness and helpfulness of staff is outstanding and food choice and quality was excellent. Tim, the guest relations manager looked after us excellently. Our favourite restaurant was 'The Top of the Reef' and we found that buying the all-in meal tickets in advance was a great option.

After the wedding, when many guests had left, we took one of the villas with our daughter, son-in-law and grandchildren. Our villa was well designed to give lots of privacy: each bedroom was large and had its own en-suite. This accommodation was the greatest delight with a good sized pool for adults and children who were learning to swim and to jump in - a granny's dream holiday!

We are looking forward to returning very soon. On this occasion we shall be on our own due to school holidays, but that won't be a problem - it is a perfect honeymoon location!

Room Tip: If you can afford it, a villa with friends or family is wonderful
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HolidayEnthusiast38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, February 4, 2013
Thank you for your descriptive review of your stay with us last year during a wedding reception for a family member. Your feedback will be helpful to other readers planning a wedding and/or wedding reception on a ‘delightful beach’ and having to decide on a location. The mention of the friendly and helpful staff, some by name and position, the quality and excellence of the food, and other positive features of the facilities and services of the Cape Panwa Hotel, Phuket, has been noted and shared. We look forward to your soonest return.
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Perth
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 11, 2013

The newer rooms are nice, but some of tbe older accomodation doesnt look very appealing. A lot more money needs to be spent on refurbishment to justify 4 star prices. The hill up to the hotel is a nightmare.

On the positive side, the staff are good, as is the food. There is also a very good tailor called Addy, first shop on right out of the hotel.

Stayed December 2012, traveled with family
Helpful?
2 Thank jamesPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
Your review of your recent stay with us at the Cape Panwa Hotel, Phuket, is appreciated. To clarify, there is a regular free shuttle bus service for guest convenience and safety that travels up and down the hill between the two hotels. Thank you for sharing your thoughts with us and we hope to welcome you back.
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Helsinki
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 9, 2013

We visited hotel in new year for 10 nights. Alltought booked allmost a year before received worst Cape Suite facing harbour over the Kitchen (C305). Hotel has a policy of 10% "service fee" added to every transaction and that seems to affect willigness to to serve. There were some fantastic exeptions but where was the smile?
Private beach was excellent and shutle services good.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ylamummo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
Thank you for sharing your review and comments. Your “Mixed feelings,” concerning your recent 10 night stay with us over the 2013 New Year at the Cape Panwa Hotel, Phuket, have been noted. To clarify, the 10% service fee is a government imposed regulation with many guests mistakenly assuming the hotel has acted on its own. Our staff take pride in offering a high level of service to all guests and we have shared your feedback with them. We hope our clarification has removed your doubts and thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 8, 2013

Cons
Service everywhere is appalling! Even front desk. Staff simply do not care about you and you often feel like an inconvience.
Hotel is tired. Hot tub on balcony is discusting.
No way 5 star... More like 3.

Pro
Location - beach is beautiful although a little dirty.
Rooms are nice. Shame balcony is not.
Spa - fan but overpriced

Top tips
Sunset bar at bottom of hill. You meet people and has good atmosphere.
Boat tours - hotel organised through tour guide and it was great.
Spa place on hill - one that looks like a temple - great and half price of hotel spa.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gil1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
The Cape Panwa Hotel, Phuket, welcome your comments, which have been shared with the team. No specific details are offered in regard to the hot tub or the balcony so it is difficult to comment. Please note that the beach is a tidal beach and the strandline is cleaned daily of marine debris by a team of cleaners. The Cape Spa offers a variety of facial and body treatments in private spa suites and the prices are competitive with similar high end resort spas in Phuket. Thank you once again for your feedback.
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Sydney, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 8, 2013 via mobile

If you want to escape mass tourism in Phuket then Cape Panwa hotel is the right place for you. For a start, it is a region where many locals are Muslims so its very family friendly. No loud bars are found in this area. There is a small night market close to the hotel where delicious street food such as BBQ chicken sticks, fried chicken and roti can be enjoyed. A hotel songthaew can shuttle you up and down the hill to the market area. The hotel itself is wonderful, great service and the atmosphere is friendly and relaxing! The hotel's smorgasbord for breakfast caters for every taste. The hotel's spa treatments cannot be missed, it is set in a beautiful Thai style building. I booked a treatment almost every day of my stay! We hired a long tail boat near the aquarium which took us to Banana Beach on Coral Island. This was the highlight of our trip! We swam with tropical fish. It was a beautiful experience but be wary, the over friendly fish do tend to nibble at you.


Stayed January 2013, traveled with family
Helpful?
Thank suzanne843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
Your favorable feedback, after your recent stay with us at the Cape Panwa Hotel, Phuket, as “very family friendly,” is welcomed as a positive endorsement. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Level Contributor
254 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

Our first welcome at the Cape Panwa was not so great, reception staff chatting and not making eye contact. Our room was pleasant - a large bed with a sofa in the room, balcony with a daybed - some rooms had jacuzzis or bathtubs on the balcony - but didn't seem very private. The bathroom had a large window into the bedroom! The bath was a bit grotty around the tiles and wasn't as clean as it could have been (grubby marks on the door, hairs in the bathtub). BEWARE of the hot water in the bathroom - I came very close to being scalded - it is so hot.

It was our anniversary so were were treated to some nice towel swans and a lovely cake which was a nice touch.

The hotel grounds are lovely, although its quite hilly if you have any walking problems. There seemed to be a lack of attention to detail in some places though - areas between room blocks were a bit scruffy, and the beach wasn't as pristine as you might expect. The pool is large with sunbeds around it.

Breakfast was extensive and good - but no fresh fruit juice.

Its not the hotels fault - but I was totally shocked to see the oil refinery and all the ships. I was wary about swimming in the sea as I was worried about the pollution - its very rough too.

Food and drink is quite expensive. The bar was deserted when we visited for a drink. The singer in the lounge bar was not good.

The bus over to Kantary Bay operates regularly, and I'd actually have preferred to stay over on that side - nice sunsets, more restaurants and bars too.

The hotel provides a bus to Patong Beach, Phuket town and the airport which may be handy.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SheilasWheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Cape Panwa Hotel, responded to this review, January 27, 2013
Thank you for your assessment after your recent stay with us at the Cape Panwa Hotel, Phuket. They have been noted and shared with the departments concerned, such as a dirty bathtub, which is completely unacceptable. To clarify, the deep sea port and oil refinery is located in the general vicinity of our hotel but it cannot be seen from the Cape Panwa Hotel and beach. Thank you again taking the time to comment and we hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cape Panwa Hotel

Property: Cape Panwa Hotel
Address: 27, 27/7 Moo 8, Sakdidej Road, Cape Panwa, Phuket 83000, Thailand
Location: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Cape Panwa
#3 Family Hotel in Cape Panwa
#4 Business Hotel in Cape Panwa
#4 Luxury Hotel in Cape Panwa
#4 Romantic Hotel in Cape Panwa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cape Panwa Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more   less 
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Also Known As:
Cape Panwa Phuket
Cape Panwa Hotel Phuket

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