I have waited over 6 weeks for the refund due me from Kuoni... whilst they liased with the hotel over our Boarding arrangements. The cheque finally arrived for £528.
It took four days and threats of management penalties to reverse our decision to upgrade to Half Board. Dietary needs meant that we could not eat many of the "either/or" options on the set menu.
Perhaps the Management can explain the shortfall in the funds we paid to Kuoni. Let it be a warning to the unsuspecting traveller!
(We were presented with vouchers to the daily value of 720 Baht for a fixed menu. This in turn was subject to a 10% Service charge and a further 7% Government tax.)
Perhaps this is the norm in hotels in Thailand? When we ate else where off site, we were not charged this. We had superb food in the local Indian restaurant, for example, and our bill was willingly met with a generous tip.
Perhaps this is why the staff are surly? I have to agree with the points raised by CraigL78. Who in their right mind is going to tip on top of an automatic levy? Perhaps that is why the majority found entertainment in the bars down the hill... apart from the Friday barbeque (which was great!), the hotel bars were deserted.
We had planned to return to the hotel over the Christmas period, but our holiday was overshadowed by a feeling of "rip off" which we did not enjoy.
Agreed, despite the fact that the Jacuzzi taking an age to fill, we found the facilities of the Cape Suite we had, more than acceptable for the 4* + that Kuoni advertises. However the food standards are barely 3*! Two meals were completely ruined... we could not be bothered to fuss.
We enjoyed the sweetness of the local peoples and the beauty of the off shore islands..
In hindsight I can concur with many of the negative observations about this hotel.
TIP FOR MANAGEMENT: Change your food and beverage policy and maybe your general staff will cheer up, just a tweek and you could return to the 5 stars you aspire to.
We kept quiet and bore our angst in silence. It left a bitter taste and we were glad to leave.
A great shame.
Our greatest feeling of warmth came from the House Maids, whose smiles were what I was looking forward to in Thailand! They sure deserved the little extra we gave on departure.
I hazard to guess that frequent visitors to this hotel, accept the mediocre breakfast as norm and eat infrequently in the hotel and enjoy of the independant restaurants in the village.
- Official Description (provided by the hotel):
- Cape Panwa Hotel embodies tropical luxury in one of the world's most desirable destinations. Tucked away in a quiet corner of southeast Phuket, the villa is renowned for its excellent service, stylish rooms and exclusive swimming pool. Blending superbly with the natural beauty of the area, the hotel is comprised of a selection tastefully decorated suites and pool villas. Thailand's premier luxury chain of Villa and Serviced Apartments. ... more less
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- Also Known As:
- Cape Panwa Phuket
- Cape Panwa Hotel Phuket